Shambles Nike.com

I order pair of sneakers on the 25 April I received a email stated order placed oh well and good, only communication I received was on the 25th I then query online when the deliver date is it show 12may with is tomorrow okay but still funny thing is no communication okay I chat to agent one the Nike website to find out there no stock so okay when we’re they about to email me? That nothing upon that being said stated my refund will take 10 working days okay from when now because still no email stating you cancelled my order and there no stock whatsoever you cancelled my order today when I got it couch with you on the 11 may which is actually ridiculous cos if I didn’t contact Nike then I wouldn’t know what happening to my order so so it’s a big no for a big site to not inform a new customer that is purchasing for the first time in this site which is unacceptable and unprofessional and definitely not fair because online shows there’s still stock doesn’t show which sizes is sold out so how do you miss sell ppl k online and not communicate when communicating is key man I would like someone in senior to contact me and get my order sort asap because this is purely ridiculous of how you just cancelled my order after u message you to find out what’s happening