Thabo M

Defective Nike Sneakers – Multiple Areas Damaged on Both Shoes, Return Rejected

I purchased a pair of Nike sneakers in November 2025. After fewer than 10 wears, the shoes began showing serious material failure in multiple areas, including the toe region and other surrounding fabric sections, on both the left and right shoes. The shoes were worn casually, not for sports or heavy activity, and were handled with care. Given the minimal use and the fact that both shoes are affected in more than one area, this deterioration is clearly abnormal and not consistent with normal wear and tear for a product of this brand and price. The damage strongly points to a manufacturing or material defect. I returned the shoes to Nike and raised a dispute. However, my return was rejected, and despite daily follow‑ups since 1 April 2026, I have received no meaningful resolution—only repeated responses stating that the matter is “being followed up” and that I will be updated. To date, no clear explanation or outcome has been provided. I have provided photographic evidence showing the defects. At this point, I am requesting a refund or replacement, as required by law. The ongoing delays and lack of accountability are disappointing and do not align with Nike’s legal obligations or customer service standards.