Motus Ford Kempton Park
Claimed Business
|1.8|6 Reviews (last 12 months)|This business does not respond to reviews
Motus Ford Kempton Park
Claimed Business
|1.8
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
0TrustIndex
0
Review Distribution
1.8|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
A
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 06:12
Vehicle Purchase
I would like to sincerely compliment Noni Khumalo for the exceptional service she provided during our recent vehicle purchase. After struggling for a long time to get a vehicle, Noni truly made it happen for my partner and me. She was incredibly patient, kind, and supportive throughout the entire process. Even though it was a small vehicle purchase, she made us feel valued and special every step of the way. Noni kept us informed with daily updates and always made sure we were in the loop, which gave us so much peace of mind. What truly stood out was her dedication even after we received the vehicle. She continues to assist us with any questions or queries we may have, showing genuine care and commitment to her clients. Noni is a true asset, and we are extremely grateful for her help and outstanding service.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 06:12
Vehicle Purchase
I would like to sincerely compliment Noni Khumalo for the exceptional service she provided during our recent vehicle purchase. After struggling for a long time to get a vehicle, Noni truly made it happen for my partner and me. She was incredibly patient, kind, and supportive throughout the entire process. Even though it was a small vehicle purchase, she made us feel valued and special every step of the way. Noni kept us informed with daily updates and always made sure we were in the loop, which gave us so much peace of mind. What truly stood out was her dedication even after we received the vehicle. She continues to assist us with any questions or queries we may have, showing genuine care and commitment to her clients. Noni is a true asset, and we are extremely grateful for her help and outstanding service.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 14:24
PLEASE BE CAREFULL - Vehicle Failed Immediately After Service, No Accountability
I am extremely disappointed in the service received from Motus Ford Kempton Park. On 13 December 2025, I took my 2018 Ford Ranger in for its 150,000 km service. At the time, I specifically reported an intermittent issue with reverse gear not always engaging. This concern was clearly noted. The vehicle was returned to me as “repaired” and in full working order. However, on 18 December 2025 — the very first time I used the vehicle after the service — it went into limp mode and became completely unusable. Since then, the experience has been nothing short of frustrating and unacceptable: I was initially informed that there is internal gearbox failure, with metal filings found — a major issue that was not identified or addressed during the service. A formal quotation for gearbox replacement was provided. Thereafter, the dealership changed their position and insisted that I must first pay for turbo repairs before they could “further test” the gearbox. This contradiction raises serious concerns about the accuracy and honesty of the diagnostics. The vehicle has been standing at the dealership since 18 December 2025, leaving me without my vehicle for months. I believe: The original issue I reported (reverse gear fault) was not properly investigated. The service was not carried out with reasonable care and skill. The vehicle left the dealership in a worse condition than when it arrived. The after-service handling has been inconsistent, delayed, and unfair. I escalated the matter to MIOSA, but I do not agree with the outcome as it does not properly address the sequence of events or the dealership’s contradictory diagnoses. As a customer, I am now left with a non-operational vehicle, ongoing financial strain, and no accountability from Motus Ford. I would strongly caution others to ensure that any reported issues are properly diagnosed and documented before accepting a vehicle back from this dealership.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 14:24
PLEASE BE CAREFULL - Vehicle Failed Immediately After Service, No Accountability
I am extremely disappointed in the service received from Motus Ford Kempton Park. On 13 December 2025, I took my 2018 Ford Ranger in for its 150,000 km service. At the time, I specifically reported an intermittent issue with reverse gear not always engaging. This concern was clearly noted. The vehicle was returned to me as “repaired” and in full working order. However, on 18 December 2025 — the very first time I used the vehicle after the service — it went into limp mode and became completely unusable. Since then, the experience has been nothing short of frustrating and unacceptable: I was initially informed that there is internal gearbox failure, with metal filings found — a major issue that was not identified or addressed during the service. A formal quotation for gearbox replacement was provided. Thereafter, the dealership changed their position and insisted that I must first pay for turbo repairs before they could “further test” the gearbox. This contradiction raises serious concerns about the accuracy and honesty of the diagnostics. The vehicle has been standing at the dealership since 18 December 2025, leaving me without my vehicle for months. I believe: The original issue I reported (reverse gear fault) was not properly investigated. The service was not carried out with reasonable care and skill. The vehicle left the dealership in a worse condition than when it arrived. The after-service handling has been inconsistent, delayed, and unfair. I escalated the matter to MIOSA, but I do not agree with the outcome as it does not properly address the sequence of events or the dealership’s contradictory diagnoses. As a customer, I am now left with a non-operational vehicle, ongoing financial strain, and no accountability from Motus Ford. I would strongly caution others to ensure that any reported issues are properly diagnosed and documented before accepting a vehicle back from this dealership.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 17:08
unfortunately what started as a smooth buying process quickly turned into one of the worst purchasing experiences I have ever had
Review of Motus Ford Kempton Park I purchased a vehicle from Motus Ford Kempton Park on 23 December 2025, and unfortunately what started as a smooth buying process quickly turned into one of the worst purchasing experiences I have ever had. Before the sale was finalized, everything went smoothly. The application process was quick and the dealership staff were very helpful. However, once the vehicle was delivered, things started to go wrong. The car had 44,400 km on the clock and was due for a service within the next 600 km. As a *first-time car buyer, I trusted that everything with the vehicle had been handled properly. Shortly after receiving the car, the **engine warning light appeared**. I contacted the salesperson, who advised me to take the car to my nearest Hyundai Roodepoort dealership for the scheduled service. When I arrived there, they refused to service the vehicle because the service records showed that the previous services were done privately and were not properly registered on the official Hyundai system. When I reported this issue to the dealership, they asked me to bring the car back to Kempton Park. I did so, expecting the problem to be resolved. Instead, I was sent from pillar to post for nearly two weeks. Eventually they said they would take the vehicle to another Hyundai dealership next to them, but when I got the car back, the engine warning light was still on, which made me question whether the service had actually been done properly. Another major issue is the vehicle license disk. When I bought the car, the license disk was due to expire on 31 January 2026, and the dealership promised they would renew it for me. Since then, I have been following up almost every week, but I keep getting the same response with no results. It is now March, and the license disk has still not been renewed. Because of this, I cannot legally drive the car, which defeats the whole purpose of buying it. I have been forced to use public transport to get to work, which is both inconvenient and unsafe. My daily commute requires multiple connections, making the journey long and stressful. This situation has affected my personal life as well. My mother’s birthday is on 8 March, and I had planned to visit her, but because the vehicle does not have a valid license disk, I can not even drive home to see her. Driving the car without a license disk would mean breaking the law and risking fines, which I am not willing to do. At one point I even considered returning the vehicle, and the dealership said I could bring it back. However, when I asked how I was supposed to drive the car back without a license disk, they promised to prepare a temporary permit. Unfortunately, to this day, that has still not been done. Overall, I feel that the dealership only cared about making the sale. Once the deal was completed, the level of assistance and accountability dropped significantly. As a customer, I expected support, transparency, and proper follow-through on promises, but that has not been my experience. I sincerely hope my situation gets resolved soon. Based on my experience, I would advise potential buyers to be extremely cautious when purchasing a vehicle from this dealership.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 17:08
unfortunately what started as a smooth buying process quickly turned into one of the worst purchasing experiences I have ever had
Review of Motus Ford Kempton Park I purchased a vehicle from Motus Ford Kempton Park on 23 December 2025, and unfortunately what started as a smooth buying process quickly turned into one of the worst purchasing experiences I have ever had. Before the sale was finalized, everything went smoothly. The application process was quick and the dealership staff were very helpful. However, once the vehicle was delivered, things started to go wrong. The car had 44,400 km on the clock and was due for a service within the next 600 km. As a *first-time car buyer, I trusted that everything with the vehicle had been handled properly. Shortly after receiving the car, the **engine warning light appeared**. I contacted the salesperson, who advised me to take the car to my nearest Hyundai Roodepoort dealership for the scheduled service. When I arrived there, they refused to service the vehicle because the service records showed that the previous services were done privately and were not properly registered on the official Hyundai system. When I reported this issue to the dealership, they asked me to bring the car back to Kempton Park. I did so, expecting the problem to be resolved. Instead, I was sent from pillar to post for nearly two weeks. Eventually they said they would take the vehicle to another Hyundai dealership next to them, but when I got the car back, the engine warning light was still on, which made me question whether the service had actually been done properly. Another major issue is the vehicle license disk. When I bought the car, the license disk was due to expire on 31 January 2026, and the dealership promised they would renew it for me. Since then, I have been following up almost every week, but I keep getting the same response with no results. It is now March, and the license disk has still not been renewed. Because of this, I cannot legally drive the car, which defeats the whole purpose of buying it. I have been forced to use public transport to get to work, which is both inconvenient and unsafe. My daily commute requires multiple connections, making the journey long and stressful. This situation has affected my personal life as well. My mother’s birthday is on 8 March, and I had planned to visit her, but because the vehicle does not have a valid license disk, I can not even drive home to see her. Driving the car without a license disk would mean breaking the law and risking fines, which I am not willing to do. At one point I even considered returning the vehicle, and the dealership said I could bring it back. However, when I asked how I was supposed to drive the car back without a license disk, they promised to prepare a temporary permit. Unfortunately, to this day, that has still not been done. Overall, I feel that the dealership only cared about making the sale. Once the deal was completed, the level of assistance and accountability dropped significantly. As a customer, I expected support, transparency, and proper follow-through on promises, but that has not been my experience. I sincerely hope my situation gets resolved soon. Based on my experience, I would advise potential buyers to be extremely cautious when purchasing a vehicle from this dealership.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 08:54
Poor service
My vehicle has been at Motus Ford for three weeks just for a service and to replace a turbo. Every time there is an excuse. I tired of waiting with little or no feedback. I must phone them all the time, and their answer is vague with no definite time frame.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 08:54
Poor service
My vehicle has been at Motus Ford for three weeks just for a service and to replace a turbo. Every time there is an excuse. I tired of waiting with little or no feedback. I must phone them all the time, and their answer is vague with no definite time frame.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 14:24
Ford Ranger most unreliable vehicle
My 2023 Ford Ranger V6 has been the most unreliable vehicle I’ve ever owned. It’s spent more time at the dealership than in my garage. Now Ford insists I must buy a new battery from them for — even though the old one was working perfectly — simply because the car is under warranty. They can’t even confirm the new battery will solve the problem. This kind of service and inflated pricing is unacceptable. I expected reliability from Ford, not endless frustration and added costs.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 14:24
Ford Ranger most unreliable vehicle
My 2023 Ford Ranger V6 has been the most unreliable vehicle I’ve ever owned. It’s spent more time at the dealership than in my garage. Now Ford insists I must buy a new battery from them for — even though the old one was working perfectly — simply because the car is under warranty. They can’t even confirm the new battery will solve the problem. This kind of service and inflated pricing is unacceptable. I expected reliability from Ford, not endless frustration and added costs.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 May 2025, 10:58
Absolutely appalling service and a dangerous vehicle: A Ford Motus Kempton Park ordeal
I am writing to express my extreme dissatisfaction and concern regarding the service received from Ford Motus Kempton Park, specifically concerning a vehicle purchased that has proven to be nothing short of a nightmare. My experience, overseen by Manager Andre Oosthuizen and Sales Agent Marc Swart, has been characterized by chronic unaddressed defects, shocking communication breakdowns, and a complete disregard for my safety and my right to a roadworthy vehicle. Even after escalating to Ford South Africa, the problems have persisted, highlighting a severe lack of commitment to customer service and product quality. Since collecting the vehicle on October 17th, a cascade of issues has unfolded. Within days, a rear outlet socket and another item were reported as found in the vehicle. While a battery fault on October 31st was repaired and refunded, and a defective right CV was repaired on December 6th for R2700, the critical problem of car registration remained unresolved. Despite providing proof of my GP address on December 13th, Marc repeatedly insisted registration couldn't be done due to my location in Mpumalanga, leading to my license disc expiring on December 31st. Beyond registration, a torn driver's seat was reported on December 9th but never addressed. The situation escalated dramatically in January. On January 10th, after Marc claimed I owed fees at the traffic department, an alignment revealed all four tires were chemically worn and dangerous, necessitating a costly R11,205.02 replacement on January 17th. Despite this grave safety concern, Andre and Marc provided little assistance. When I sent the car for roadworthy on January 16th (at my own expense), only one minor repair was completed; the outlet socket remained broken, and Marc dismissed the torn seat. Crucially, during this trip, a service engine light and transmission fault appeared. Marc brushed this off as "nothing serious," despite its clear implications. Repeated attempts to get feedback from Marc on these defects and the license disc on January 23rd and 24th went unanswered. Adding to the frustration, Ford South Africa indicated they can only intervene for vehicles under 72,000km, severely limiting their ability to assist. However, Manager Andre Oosthuizen did eventually refer the vehicle to another manager, Pouche, who correctly identified the service engine and transmission issues as stemming from the turbocharger. While the turbo repairs resolved that specific fault, a new suspension noise immediately emerged. This new issue was reported to Marc, who again failed to reply. When escalated to Andre, he suggested sending the car to Ford Witbank. Their assessment noted a loose bolt but required further strip and quote for R6,500. Shockingly, Andre then stated I would be responsible for this cost, alleging no fault was noted by their driver and suggesting I might have hit a pothole—a claim completely inconsistent with the new noise appearing directly after their previous repairs. Ford Motus Kempton Park's customer service clearly lacks the value expected from a Ford dealership. Their inability, or unwillingness, to properly address long-standing issues, coupled with Ford SA's restrictive intervention policy, demonstrates a severe failure in after-sales support. I am utterly unhappy with their service and will not recommend them to anyone. This has been an incredibly stressful and costly ordeal, and I expect a prompt and comprehensive resolution to these serious concerns, including a full refund for this problematic vehicle or an exchange for a truly roadworthy alternative, with all my incurred costs covered.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 May 2025, 10:58
Absolutely appalling service and a dangerous vehicle: A Ford Motus Kempton Park ordeal
I am writing to express my extreme dissatisfaction and concern regarding the service received from Ford Motus Kempton Park, specifically concerning a vehicle purchased that has proven to be nothing short of a nightmare. My experience, overseen by Manager Andre Oosthuizen and Sales Agent Marc Swart, has been characterized by chronic unaddressed defects, shocking communication breakdowns, and a complete disregard for my safety and my right to a roadworthy vehicle. Even after escalating to Ford South Africa, the problems have persisted, highlighting a severe lack of commitment to customer service and product quality. Since collecting the vehicle on October 17th, a cascade of issues has unfolded. Within days, a rear outlet socket and another item were reported as found in the vehicle. While a battery fault on October 31st was repaired and refunded, and a defective right CV was repaired on December 6th for R2700, the critical problem of car registration remained unresolved. Despite providing proof of my GP address on December 13th, Marc repeatedly insisted registration couldn't be done due to my location in Mpumalanga, leading to my license disc expiring on December 31st. Beyond registration, a torn driver's seat was reported on December 9th but never addressed. The situation escalated dramatically in January. On January 10th, after Marc claimed I owed fees at the traffic department, an alignment revealed all four tires were chemically worn and dangerous, necessitating a costly R11,205.02 replacement on January 17th. Despite this grave safety concern, Andre and Marc provided little assistance. When I sent the car for roadworthy on January 16th (at my own expense), only one minor repair was completed; the outlet socket remained broken, and Marc dismissed the torn seat. Crucially, during this trip, a service engine light and transmission fault appeared. Marc brushed this off as "nothing serious," despite its clear implications. Repeated attempts to get feedback from Marc on these defects and the license disc on January 23rd and 24th went unanswered. Adding to the frustration, Ford South Africa indicated they can only intervene for vehicles under 72,000km, severely limiting their ability to assist. However, Manager Andre Oosthuizen did eventually refer the vehicle to another manager, Pouche, who correctly identified the service engine and transmission issues as stemming from the turbocharger. While the turbo repairs resolved that specific fault, a new suspension noise immediately emerged. This new issue was reported to Marc, who again failed to reply. When escalated to Andre, he suggested sending the car to Ford Witbank. Their assessment noted a loose bolt but required further strip and quote for R6,500. Shockingly, Andre then stated I would be responsible for this cost, alleging no fault was noted by their driver and suggesting I might have hit a pothole—a claim completely inconsistent with the new noise appearing directly after their previous repairs. Ford Motus Kempton Park's customer service clearly lacks the value expected from a Ford dealership. Their inability, or unwillingness, to properly address long-standing issues, coupled with Ford SA's restrictive intervention policy, demonstrates a severe failure in after-sales support. I am utterly unhappy with their service and will not recommend them to anyone. This has been an incredibly stressful and costly ordeal, and I expect a prompt and comprehensive resolution to these serious concerns, including a full refund for this problematic vehicle or an exchange for a truly roadworthy alternative, with all my incurred costs covered.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 May 2025, 10:29
DO NOT RECOMMEND!
Very disappointing experience! This was by far the worst experience I’ve had. The team was extremely unprofessional, and the Finance & Insurance (F&I) representative was particularly rude—acting as though she was doing me a favor rather than providing a service. Despite clearly instructing her not to, she added additional products to the contract. Shockingly, my electronic signature appeared on a document I was never shown or approved. I would not recommend this business to anyone.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 May 2025, 10:29
DO NOT RECOMMEND!
Very disappointing experience! This was by far the worst experience I’ve had. The team was extremely unprofessional, and the Finance & Insurance (F&I) representative was particularly rude—acting as though she was doing me a favor rather than providing a service. Despite clearly instructing her not to, she added additional products to the contract. Shockingly, my electronic signature appeared on a document I was never shown or approved. I would not recommend this business to anyone.
0
Replies (0)