Midas
Verified Business
|1.8|44 Reviews (last 12 months)|Responds in 199h 21m
Midas
Verified Business
|1.8
44 Reviews (last 12 months)
Responds in 199h 21m
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Midas faces significant challenges across most service themes. Customers report widespread dissatisfaction with product quality, particularly batteries and clutch kits, alongside poor warranty handling and unprofessional staff conduct. While isolated branches like Centurion, Bothasig, and Rietfontein receive praise for helpful staff, the dominant pattern reflects refused returns, dismissive attitudes, and accountability gaps that erode customer trust.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
Trustindex Rating
3.3Ranked In Repairs & Service
#30Reply Time
199h 21mNPS Score
-71Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 213h 25m
TrustIndex
3.3
Ranking
#30
in Repairs & Service
Reply Time
199h 21m
NPS Score
-71
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 213h 25m
Review Distribution
1.8|44 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About Midas
What do customers say about Midas?
Based on recent customer reviews, Midas faces serious customer experience challenges across most branches. Customers consistently report defective batteries and parts, refused warranty claims, incorrect parts being sold, and dismissive or rude staff conduct. While isolated branches like Centurion, Bothasig, and Rietfontein receive praise for individuals like Vernon Delport and Jaco, the dominant pattern is one of frustration, poor accountability, and unresolved complaints.
Is Midas trustworthy?
Midas has a TrustIndex of out of 10 on Hellopeter, based on reviews in the last 12 months.
Recent reviews (44)
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