Midas

Based on recent customer reviews, Midas faces serious customer experience challenges across most branches. Customers consistently report defective batteries and parts, refused warranty claims, incorrect parts being sold, and dismissive or rude staff conduct. While isolated branches like Centurion, Bothasig, and Rietfontein receive praise for individuals like Vernon Delport and Jaco, the dominant pattern is one of frustration, poor accountability, and unresolved complaints.

The most common complaint about Midas, based on Hellopeter's AI analysis of recent customer reviews, is Staff Professionalism & Conduct. Reviews repeatedly cite rude, dismissive staff, eye-rolling, vaping in store, racial slurs, and managers protecting favoured customers. Bright spots exist with named staff like Vernon Delport, Clayton, Jaco, and Hannes, but these are isolated against widespread reports of unprofessional conduct.

Midas has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 53 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 242 hours 59 min. Hellopeter has tracked Midas across 730 total reviews. How is the TrustIndex calculated? →