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Melon Mobile
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Melon Mobile receives strong praise for its WhatsApp support team and named agents who go above and beyond, balanced against persistent frustrations around billing system failures, payment glitches causing line suspensions, and 'unlimited' calls that are actually capped under fair usage policies. Porting and eSIM activation experiences are polarised, with some seamless and others taking days.
TrustIndex
5.6
Ranking
#4
in Mobile Networks
NPS Score
39
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Melon Mobile receives strong praise for its WhatsApp support team and named agents who go above and beyond, balanced against persistent frustrations around billing system failures, payment glitches causing line suspensions, and 'unlimited' calls that are actually capped under fair usage policies. Porting and eSIM activation experiences are polarised, with some seamless and others taking days.
Melon Mobile's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customer Service & Support Quality (3.9). Named agents like Sandra, Lilly, Vincent, Jess, Lindzay and Ruth are repeatedly praised for patience, professionalism and going the extra mile, often resolving issues late into the evening with personal follow-up.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Melon Mobile offers clients a free trial where they promise 5gigs of data, unlimited calls and unlimited smses for 30 days, which is a whole month. For those that don't know, their supposedly'unlimited' option is capped! I just found this out now when I contacted them to load minutes on my profile. Don't fall for their **** words. I am glad I took the trial and did not go to the extent of porting my number and then finding out! Beware of them..this is so misleading to consumers.
1 reviews | Active since Jan 2020
Melon Mobile offers clients a free trial where they promise 5gigs of data, unlimited calls and unlimited smses for 30 days, which is a whole month. For those that don't know, their supposedly'unlimited' option is capped! I just found this out now when I contacted them to load minutes on my profile. Don't fall for their **** words. I am glad I took the trial and did not go to the extent of porting my number and then finding out! Beware of them..this is so misleading to consumers.
1 reviews | Active since Jan 2020
This is the worst service provider - very hard to get support. Plus I phoned to cancel my plan in Feb only to discover that I was still being billed in March and April and that it had not been cancelled
1 reviews | Active since Jan 2020
This is the worst service provider - very hard to get support. Plus I phoned to cancel my plan in Feb only to discover that I was still being billed in March and April and that it had not been cancelled
1 reviews | Active since Jan 2020
I had a 10/10 experience with Kat from Melon Mobile. He was polite, friendly and very helpful. He answered all of my questions and queries, as well as made sure to keep me updated on everything from the moment I made my purchase. I could not have had a better experience and better customer service. Thank you Kat. Keep an eye on your email in 3 months time.
1 reviews | Active since Jan 2020
I had a 10/10 experience with Kat from Melon Mobile. He was polite, friendly and very helpful. He answered all of my questions and queries, as well as made sure to keep me updated on everything from the moment I made my purchase. I could not have had a better experience and better customer service. Thank you Kat. Keep an eye on your email in 3 months time.
1 reviews | Active since Jan 2020
Sandra was fantastic in helping resolve what was a very frustrating issue with my eSIM that caused some of my Apple services to not work correctly. I had some doubts initially but he told me to trust him and it ended up resolving the issue.
1 reviews | Active since Jan 2020
Sandra was fantastic in helping resolve what was a very frustrating issue with my eSIM that caused some of my Apple services to not work correctly. I had some doubts initially but he told me to trust him and it ended up resolving the issue.
1 reviews | Active since Jan 2020
I have been having trouble with the service since December 2025, where the SIM card loses connection to any network tower and drops latency. I have had interviews, meetings and sales calls drop in mid sentence losing revenue and job prospects. Each time I contact them, they send me the same troubleshooting instructions, which don’t always work and I get left without service for days. Then I ask them for a refund of the monthly subscription and I get told no. They are not willing to take any accountability for the lack of service and instead tell me the data and call credits were not depleted. What about the interview opportunity lost as people couldn’t reach me? What about the revenue lost in sales, as I couldn’t close the pitch or sale with a customer? At least Jamie - Service Agent, had the decency to acknowledge the frustration and have some empathy even though there was not much he could do to resolve the issue and it is still ongoing!!!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬
1 reviews | Active since Jan 2020
I have been having trouble with the service since December 2025, where the SIM card loses connection to any network tower and drops latency. I have had interviews, meetings and sales calls drop in mid sentence losing revenue and job prospects. Each time I contact them, they send me the same troubleshooting instructions, which don’t always work and I get left without service for days. Then I ask them for a refund of the monthly subscription and I get told no. They are not willing to take any accountability for the lack of service and instead tell me the data and call credits were not depleted. What about the interview opportunity lost as people couldn’t reach me? What about the revenue lost in sales, as I couldn’t close the pitch or sale with a customer? At least Jamie - Service Agent, had the decency to acknowledge the frustration and have some empathy even though there was not much he could do to resolve the issue and it is still ongoing!!!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬
1 reviews | Active since Jan 2020
I am very disappointed 😞 with 5GB ends within days, when I contact support Benn sends me a report where default used much data, when I asked what is default he says I might have been updating my phone , I told him that I use wifi when updating, he then said I can see it was used. Not sure if this is because Im on trail, but I'm now doubting the Melon Mobile especially with the support agent who are not so supportive, I wouldn't have used 5GB in 2 days I feel ****med at this point
1 reviews | Active since Jan 2020
I am very disappointed 😞 with 5GB ends within days, when I contact support Benn sends me a report where default used much data, when I asked what is default he says I might have been updating my phone , I told him that I use wifi when updating, he then said I can see it was used. Not sure if this is because Im on trail, but I'm now doubting the Melon Mobile especially with the support agent who are not so supportive, I wouldn't have used 5GB in 2 days I feel ****med at this point
1 reviews | Active since Jan 2020
The whole experience on moving from Vodacom to Melon was truly a positive experience. It's a breath of fresh air to work with them especially compared to vodacom!
1 reviews | Active since Jan 2020
The whole experience on moving from Vodacom to Melon was truly a positive experience. It's a breath of fresh air to work with them especially compared to vodacom!
The most common complaint about Melon Mobile, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Activation & Setup. Installation, Activation & Setup (3.1). eSIM migrations and number ports often go smoothly with agent guidance, but recurring system migration issues, repeated failed port attempts, and multi-day SIM activation delays cause significant frustration for new and existing customers.
Melon Mobile scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Mobile Networks, compared to the Mobile Networks industry average of 1.9. Their strongest theme is Customer Service (3.9); their weakest is Billing & Contracts (2.4). The top AI-rated Mobile Networks business on Hellopeter is SCG South Africa (4.8). How is the AI Score calculated? →
Melon Mobile has a TrustIndex of 5.6 out of 10 on Hellopeter, based on 318 reviews in the last 12 months. Hellopeter has tracked Melon Mobile across 848 total reviews. How is the TrustIndex calculated? →