JD Financial Services
Unclaimed Business
|1.2|6 Reviews (last 12 months)|This business does not respond to reviews
JD Financial Services
Unclaimed Business
|1.2
6 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, JD Financial Services is facing significant dissatisfaction across its associated retail brands including Bradlows, Rochester, Russells and HiFi Corporation. Customers consistently mention prolonged refund delays, unresolved account disputes, and difficulties reaching Maravedi Credit Solutions regarding prescribed debt. A recurring theme is poor escalation handling, with complaints passed between store staff, customer care, and head office without meaningful resolution. Shoppers describe broken promises from managers, unanswered emails, and concerns about credit listings affecting their financial standing, leaving an overall impression of weak accountability and inadequate communication.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
TAMZYN M
1 reviews | Active since Nov 2019
24 Mar 2026, 15:10
Bradlows Has Failed Me at Store Level, Customer Care and Head Office – Still No Resolution Since January
I am extremely disappointed and frustrated with the service I have received from Bradlows regarding the replacement of my Orion air fryer. I returned the item for replacement on **8 January 2026**, and since then this matter has been dragged out with **no proper resolution, no urgency, and no accountability** from anyone involved. From the beginning, I have had to **constantly follow up myself** with the store because nobody seems interested in assisting unless I chase them. The **store staff** have been unhelpful, and the **store manager** has shown very little concern for a customer who has been waiting months for a simple replacement. What has made the situation even worse is the **store manager’s repeated broken promises**. On one occasion, she specifically told me she would call me back within **15 minutes**. I waited an entire **week** and heard absolutely nothing. I then had to physically return to the store again, where I was once again told that the issue would be sorted out — yet I still received no follow-up and no resolution. Because the store was clearly failing to assist, I escalated the matter to **Bradlows Customer Care** expecting that a formal complaint would finally bring some action. Unfortunately, the customer care department was just as disappointing. Instead of taking ownership of the issue and ensuring it was properly resolved, I was left feeling like my complaint was simply passed around without any real urgency or meaningful feedback. I also expected **head office** to step in and assist once the complaint had been escalated, especially considering how long this has been dragging on. Instead, the service from head office has been just as poor. There has been **no proper intervention, no clear communication, and no sign that customer complaints are being handled with the seriousness they deserve**. At this point, the problem is no longer just about an air fryer replacement — it is about the **complete failure of Bradlows at every level**: * **Store staff** who do not provide proper assistance * A **store manager** who makes promises and does not follow through * A **customer care department** that does not seem to care * **Head office** that fails to intervene and resolve escalated complaints As a paying customer, I find this treatment completely unacceptable. I should not have to spend months chasing updates, making repeated trips, following up on promises that are never kept, and escalating complaints only to be ignored at every stage. This has been one of the most frustrating customer service experiences I have ever dealt with. Bradlows has shown a serious lack of professionalism, communication, urgency, and respect for its customers. I am posting this because I want Bradlows to finally take responsibility and urgently resolve this matter. No customer should have to go through this level of poor service for a simple replacement.
Helpful (0)
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TAMZYN M
1 reviews | Active since Nov 2019
24 Mar 2026, 15:10
Bradlows Has Failed Me at Store Level, Customer Care and Head Office – Still No Resolution Since January
I am extremely disappointed and frustrated with the service I have received from Bradlows regarding the replacement of my Orion air fryer. I returned the item for replacement on **8 January 2026**, and since then this matter has been dragged out with **no proper resolution, no urgency, and no accountability** from anyone involved. From the beginning, I have had to **constantly follow up myself** with the store because nobody seems interested in assisting unless I chase them. The **store staff** have been unhelpful, and the **store manager** has shown very little concern for a customer who has been waiting months for a simple replacement. What has made the situation even worse is the **store manager’s repeated broken promises**. On one occasion, she specifically told me she would call me back within **15 minutes**. I waited an entire **week** and heard absolutely nothing. I then had to physically return to the store again, where I was once again told that the issue would be sorted out — yet I still received no follow-up and no resolution. Because the store was clearly failing to assist, I escalated the matter to **Bradlows Customer Care** expecting that a formal complaint would finally bring some action. Unfortunately, the customer care department was just as disappointing. Instead of taking ownership of the issue and ensuring it was properly resolved, I was left feeling like my complaint was simply passed around without any real urgency or meaningful feedback. I also expected **head office** to step in and assist once the complaint had been escalated, especially considering how long this has been dragging on. Instead, the service from head office has been just as poor. There has been **no proper intervention, no clear communication, and no sign that customer complaints are being handled with the seriousness they deserve**. At this point, the problem is no longer just about an air fryer replacement — it is about the **complete failure of Bradlows at every level**: * **Store staff** who do not provide proper assistance * A **store manager** who makes promises and does not follow through * A **customer care department** that does not seem to care * **Head office** that fails to intervene and resolve escalated complaints As a paying customer, I find this treatment completely unacceptable. I should not have to spend months chasing updates, making repeated trips, following up on promises that are never kept, and escalating complaints only to be ignored at every stage. This has been one of the most frustrating customer service experiences I have ever dealt with. Bradlows has shown a serious lack of professionalism, communication, urgency, and respect for its customers. I am posting this because I want Bradlows to finally take responsibility and urgently resolve this matter. No customer should have to go through this level of poor service for a simple replacement.
0
Replies (0)SJ
Sean J
1 reviews | Active since Jul 2013
9 Feb 2026, 11:58
12‑Week Refund Delay from Rochester – Urgent JD Group Intervention Required
I am escalating this matter to JD Group as the parent company of Rochester, due to an unresolved refund that has now been outstanding for more than four months. Despite returning the goods on 09 December 2025, my refund has still not been processed. This delay is far beyond any reasonable timeframe and has not been resolved through Rochester’s standard support channels. Details: • Retailer: Rochester • Order Number: *** • Date of Original Transaction: 24 October 2025 • Date of Return: 09 December 2025 • Reference Number: *** I have been patient and cooperative throughout this process, but a 12‑week delay since the physical return of the items is unacceptable. I am now requesting immediate intervention from JD Group’s executive team to ensure this refund is processed without further delay. Please provide a definitive date by which the refund will reflect in my account, and confirm which escalation manager or regional operations manager is responsible for resolving this matter. I look forward to a swift and professional resolution.
Helpful (0)
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Sean J
1 reviews | Active since Jul 2013
9 Feb 2026, 11:58
12‑Week Refund Delay from Rochester – Urgent JD Group Intervention Required
I am escalating this matter to JD Group as the parent company of Rochester, due to an unresolved refund that has now been outstanding for more than four months. Despite returning the goods on 09 December 2025, my refund has still not been processed. This delay is far beyond any reasonable timeframe and has not been resolved through Rochester’s standard support channels. Details: • Retailer: Rochester • Order Number: *** • Date of Original Transaction: 24 October 2025 • Date of Return: 09 December 2025 • Reference Number: *** I have been patient and cooperative throughout this process, but a 12‑week delay since the physical return of the items is unacceptable. I am now requesting immediate intervention from JD Group’s executive team to ensure this refund is processed without further delay. Please provide a definitive date by which the refund will reflect in my account, and confirm which escalation manager or regional operations manager is responsible for resolving this matter. I look forward to a swift and professional resolution.
0
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Thabisa M
1 reviews | Active since Jan 2023
29 Jan 2026, 03:00
***********
I have an account with Russells in November 2025 I qualified for Easy Extend if you open a new account and I opened account with Sleep Master, Easy Extend was supposed to be paying 1 instalment and the agreement term will be extended,. I send numerous emails to Jdg when I receved 2 statement and 2 debit but no response on all emails when I spoke to the accounts department they told me the Salesman was supposed to do it on their side, 0n the 8 Jan 2026 I went to the Branch and the sales rep contacted them and explained to them what happened and they told her they will phone me up until now no phone call, To day 28 Jan 2026 I received email and sms confirming payment arrangements made telephonic with a Ghost because I never receive any calls to make arrangements.
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Thabisa M
1 reviews | Active since Jan 2023
29 Jan 2026, 03:00
***********
I have an account with Russells in November 2025 I qualified for Easy Extend if you open a new account and I opened account with Sleep Master, Easy Extend was supposed to be paying 1 instalment and the agreement term will be extended,. I send numerous emails to Jdg when I receved 2 statement and 2 debit but no response on all emails when I spoke to the accounts department they told me the Salesman was supposed to do it on their side, 0n the 8 Jan 2026 I went to the Branch and the sales rep contacted them and explained to them what happened and they told her they will phone me up until now no phone call, To day 28 Jan 2026 I received email and sms confirming payment arrangements made telephonic with a Ghost because I never receive any calls to make arrangements.
0
Replies (0)cJ
christien J
1 reviews | Active since Dec 2016
13 Jan 2026, 15:00
Bad service
wanna bring to ur attention that I had a complained in 2013 and up until today the lounge suit was exchange but was not the one I have bought I have the complaint ref and the matter was taken to the NCR for them to exchange ever since they exchanged and I mentioned it's the wrong lounge. Kept making promises but the store is closed down They promise to correct it I made contact several times nothing happend I have been to the branch several times and I had a balance of R560 witch the lounge suite was paid up Nigel Russells
Helpful (0)
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christien J
1 reviews | Active since Dec 2016
13 Jan 2026, 15:00
Bad service
wanna bring to ur attention that I had a complained in 2013 and up until today the lounge suit was exchange but was not the one I have bought I have the complaint ref and the matter was taken to the NCR for them to exchange ever since they exchanged and I mentioned it's the wrong lounge. Kept making promises but the store is closed down They promise to correct it I made contact several times nothing happend I have been to the branch several times and I had a balance of R560 witch the lounge suite was paid up Nigel Russells
0
Replies (0)RN
Represent N
1 reviews | Active since Dec 2024
11 Oct 2025, 11:43
Why handing over to some ridiculous companies 3rd party they say
Am so irritated and disappointed with the way hifi corporations runs their affairs Am having a laptop credit with them and suddenly am handed over credit busters company which Will end up ****ing me or making my credit score a whole mess worse part I was never notified only when i got to the store they get surprised and inform me that am not appearing om their system This is so unprofessional this will damage the credit please. Resolve thiss
Helpful (0)
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Represent N
1 reviews | Active since Dec 2024
11 Oct 2025, 11:43
Why handing over to some ridiculous companies 3rd party they say
Am so irritated and disappointed with the way hifi corporations runs their affairs Am having a laptop credit with them and suddenly am handed over credit busters company which Will end up ****ing me or making my credit score a whole mess worse part I was never notified only when i got to the store they get surprised and inform me that am not appearing om their system This is so unprofessional this will damage the credit please. Resolve thiss
0
Replies (0)CR
Caiphus R
1 reviews | Active since Apr 2018
7 Oct 2025, 11:06
Prescription letter
I prescribed my debt around 2009 then this year 2025 august they listed debt of R21000 under Maravedi financial and now i can't get hold of both Maravedi and JDG group. I've sent several emails without any response. When i call they send me pillar to post. can someone please send me my debt prescription letter please
Helpful (0)
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Caiphus R
1 reviews | Active since Apr 2018
7 Oct 2025, 11:06
Prescription letter
I prescribed my debt around 2009 then this year 2025 august they listed debt of R21000 under Maravedi financial and now i can't get hold of both Maravedi and JDG group. I've sent several emails without any response. When i call they send me pillar to post. can someone please send me my debt prescription letter please
0
Replies (0)