TM
TAMZYN M
Active since Nov 2019
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
ClearScore – UnUnexplained 22-Point Credit Score Drop With No Proper Explanation
I am extremely disappointed with the lack of transparency regarding my ClearScore credit report. My credit score recently dropped by 22 points, despite the fact that I have been paying all of my accounts on time , have not missed any payments , and have not made any new credit applications or debt-related inquiries. I have been actively working hard to improve my credit profile, so seeing such a drop with no clear reason has been both frustrating and upsetting. As a responsible consumer, I expected ClearScore to provide accurate reporting and meaningful insight into what changed on my profile. Instead, I was left confused and concerned, with no clear explanation for why my score dropped. I have formally requested that ClearScore investigate this matter and provide: * The exact reason for the 22-point decrease * A comparison between my previous report and my current report * Confirmation of what specific data changed * Whether any incorrect, outdated, or incomplete information is being reflected on my profile * Which bureau data or scoring factor caused the drop This is not a request for a generic explanation of how credit scores work — I want the specific cause of the drop on my profile Consumers rely on these reports when trying to improve their financial standing, and it is unacceptable to experience a significant score decrease without proper transparency or support. If there is inaccurate information being reported, it needs to be corrected urgently. I am sharing this here because I expect ClearScore to take this seriously, properly investigate the issue, and provide a detailed and accurate response instead of a generic template reply. I hope this matter is escalated and resolved as soon as possible.
0 replies
2 months ago
Bradlows Has Failed Me at Store Level, Customer Care and Head Office – Still No Resolution Since January
I am extremely disappointed and frustrated with the service I have received from Bradlows regarding the replacement of my Orion air fryer. I returned the item for replacement on **8 January 2026**, and since then this matter has been dragged out with **no proper resolution, no urgency, and no accountability** from anyone involved. From the beginning, I have had to **constantly follow up myself** with the store because nobody seems interested in assisting unless I chase them. The **store staff** have been unhelpful, and the **store manager** has shown very little concern for a customer who has been waiting months for a simple replacement. What has made the situation even worse is the **store manager’s repeated broken promises**. On one occasion, she specifically told me she would call me back within **15 minutes**. I waited an entire **week** and heard absolutely nothing. I then had to physically return to the store again, where I was once again told that the issue would be sorted out — yet I still received no follow-up and no resolution. Because the store was clearly failing to assist, I escalated the matter to **Bradlows Customer Care** expecting that a formal complaint would finally bring some action. Unfortunately, the customer care department was just as disappointing. Instead of taking ownership of the issue and ensuring it was properly resolved, I was left feeling like my complaint was simply passed around without any real urgency or meaningful feedback. I also expected **head office** to step in and assist once the complaint had been escalated, especially considering how long this has been dragging on. Instead, the service from head office has been just as poor. There has been **no proper intervention, no clear communication, and no sign that customer complaints are being handled with the seriousness they deserve**. At this point, the problem is no longer just about an air fryer replacement — it is about the **complete failure of Bradlows at every level**: * **Store staff** who do not provide proper assistance * A **store manager** who makes promises and does not follow through * A **customer care department** that does not seem to care * **Head office** that fails to intervene and resolve escalated complaints As a paying customer, I find this treatment completely unacceptable. I should not have to spend months chasing updates, making repeated trips, following up on promises that are never kept, and escalating complaints only to be ignored at every stage. This has been one of the most frustrating customer service experiences I have ever dealt with. Bradlows has shown a serious lack of professionalism, communication, urgency, and respect for its customers. I am posting this because I want Bradlows to finally take responsibility and urgently resolve this matter. No customer should have to go through this level of poor service for a simple replacement.
0 replies
2 months ago
Bradlows Has Failed Me at Store Level, Customer Care and Head Office – Still No Resolution Since January
I am extremely disappointed and frustrated with the service I have received from Bradlows regarding the replacement of my Orion air fryer. I returned the item for replacement on **8 January 2026**, and since then this matter has been dragged out with **no proper resolution, no urgency, and no accountability** from anyone involved. From the beginning, I have had to **constantly follow up myself** with the store because nobody seems interested in assisting unless I chase them. The **store staff** have been unhelpful, and the **store manager** has shown very little concern for a customer who has been waiting months for a simple replacement. What has made the situation even worse is the **store manager’s repeated broken promises**. On one occasion, she specifically told me she would call me back within **15 minutes**. I waited an entire **week** and heard absolutely nothing. I then had to physically return to the store again, where I was once again told that the issue would be sorted out — yet I still received no follow-up and no resolution. Because the store was clearly failing to assist, I escalated the matter to **Bradlows Customer Care** expecting that a formal complaint would finally bring some action. Unfortunately, the customer care department was just as disappointing. Instead of taking ownership of the issue and ensuring it was properly resolved, I was left feeling like my complaint was simply passed around without any real urgency or meaningful feedback. I also expected **head office** to step in and assist once the complaint had been escalated, especially considering how long this has been dragging on. Instead, the service from head office has been just as poor. There has been **no proper intervention, no clear communication, and no sign that customer complaints are being handled with the seriousness they deserve**. At this point, the problem is no longer just about an air fryer replacement — it is about the **complete failure of Bradlows at every level**: * **Store staff** who do not provide proper assistance * A **store manager** who makes promises and does not follow through * A **customer care department** that does not seem to care * **Head office** that fails to intervene and resolve escalated complaints As a paying customer, I find this treatment completely unacceptable. I should not have to spend months chasing updates, making repeated trips, following up on promises that are never kept, and escalating complaints only to be ignored at every stage. This has been one of the most frustrating customer service experiences I have ever dealt with. Bradlows has shown a serious lack of professionalism, communication, urgency, and respect for its customers. I am posting this because I want Bradlows to finally take responsibility and urgently resolve this matter. No customer should have to go through this level of poor service for a simple replacement.
0 replies
9 months ago
Alexander Forbes Cannot Be Trusted With Your Money
I am extremely disappointed with the service from Alexander Forbes. I was promised an SLA of 20 business days, yet it has been well over a month and my claim has still not been processed. I reached out to one of their representatives, Amy Makondo, who has essentially ghosted me. When I asked for an update, I was told there was none and that I should call a number for more information. To my shock, the number provided does not even exist. I informed her of this and requested an accurate, up-to-date number, but she has chosen to ignore me since. This lack of accountability and professionalism is unacceptable. Alexander Forbes cannot be trusted with our finances, and it’s no surprise they have such poor ratings. I would much rather stick with Momentum, who actually deliver on their commitments.
2 replies
16 months ago
Does not refund customers for online orders that are out of stock.
It was my first time placing an online Order with Makro. Biggest mistake ever!! Few items were out of stock and I received notification thereof and informed that I will be refunded. Order was placed on 29 December 2024, no refund has been received. I have emailed multiple people from their online department all emails are blatantly ignored. This morning I made a call to Makro only to be passed from pillar to post and eventually had the call dropped. Never again will I place an order with Makro. Service is absolutely disheartening. I still have not received a refund.
3 replies
18 months ago
Treats customers poorly ,has no payment plans and adds exorbitant fees onto customers accounts.
I regret the day I made the decision to join this business. I have a Bradlows account I am a loyal customer who pays her account on time every single month. I have had a loss of income and decided to call up this business asking for a payment arrangement and the agent I was on the phone with left me speechless she was rude, dismissive and lacked empathy she would not let me continue to my sentence and kept on talking over me. Today, I received a call from the collections department (as expected) and again was met with the poorest level of service I have ever received. They have no payment plans available and are adding a late payment fee of nearly R500. This is absolutely disgusting I would not recommend anyone to join Connect Financial Solutions.
0 replies
23 months ago
********** service from Bluff, Durban branch.
Very poor customer service received from Nosipho at the Bluff branch who speaks to customers poorly and does not adhere to customer requests nor empathizes with the difficulties I face having my machine no longer spins this item is not even 6 months old. I contacted Bradlows staff a month ago to make them aware hoping someone would be sent out to no avail. A month later I had to follow up asking for an update to which the response was I have logged the complaint. My laundry has since piled up, it's winter and we are sitting with dirty clothes yet I pay my account in full each month. The entire process needs changing it cannot be that customers are treated this poorly in this day and age. My account is paid each month I am a paying customer which pays for insurance as well. Bradlows has lost me a customer. Very disappointed in how customer queries are handled and your staff taking customer frustrations as a personal attack.
0 replies
29 months ago
Baby left in terrible state due to Checkers 60 Bluff Branch
What a bad way to start the day. Ordered well in advance to have my babies nappies delivered in the morning as she had run out. Tracked my order and it said driver had arrived. When to open my door and there was no driver we waited abit but the so called driver never showed up. I checked the app and my order was canceled due to the delivery not being accepted. I called the customer care number on the app and the person couldn't be more unhelpful as they did not even acknowledge the issue they just told me to basically wait to have my money credited and re order. All this while my baby now sits with a dirty nappy there was no empathy or effort displayed by the agent not even an investigation into what happened just basically told me to accept what has happened I use this app often and will now be switching to PnP ASAP Checkers 60 will never see my money again.
0 replies
30 months ago
Horrific service
Absolutely terrible experience. I took out a loan setup a debit order my account has funds. They have not attempted a debit order yet are sending threatening messages I'm calling customer service for the last three hours and agents are rude they drop the line. Their Facebook messanger is just as useless as I've reached out and still no assistance provided. NEVER again will I be taking a loan with this institution. I've emailed, phoned and reached out on social media none of their channels seem to be in the mood to assist their customers
2 replies
55 months ago
Mc Donald's Bluff stale food
Had the most horrible meal from McDonald's Bluff branch. a complete waste of money. Chips was stale and cold, burger was stale and hard nothing about the Double Quarter Pounder Medium Meal was worth it. So so disappointed
0 replies
Review Distribution
5 Star
2 (10%)
4 Star
1 (5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (85%)