SJ
Sean J
Active since Jul 2013
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
12‑Week Refund Delay from Rochester – Urgent JD Group Intervention Required
I am escalating this matter to JD Group as the parent company of Rochester, due to an unresolved refund that has now been outstanding for more than four months. Despite returning the goods on 09 December 2025, my refund has still not been processed. This delay is far beyond any reasonable timeframe and has not been resolved through Rochester’s standard support channels. Details: • Retailer: Rochester • Order Number: 1106147798 • Date of Original Transaction: 24 October 2025 • Date of Return: 09 December 2025 • Reference Number: 961872833 I have been patient and cooperative throughout this process, but a 12‑week delay since the physical return of the items is unacceptable. I am now requesting immediate intervention from JD Group’s executive team to ensure this refund is processed without further delay. Please provide a definitive date by which the refund will reflect in my account, and confirm which escalation manager or regional operations manager is responsible for resolving this matter. I look forward to a swift and professional resolution.
0 replies
4 months ago
URGENT: Outstanding Refund
I am writing to formally follow up on a refund that has now been outstanding for more than four months. Despite returning the goods on 09 December 2025, the funds have still not been credited to my account. This delay is far beyond any reasonable timeframe for processing a return. Summary of the situation: • Order Number: 1106147798 • Date of Original Transaction: 24 October 2025 • Date of Return: 09 December 2025 • Reference Number: 961872833 I have been patient throughout this process, but a 12‑week delay since the physical return of the items is unacceptable. I am requesting a definitive and committed date for when this refund will reflect in my account. I look forward to your prompt response and a swift resolution to avoid further escalation
1 reply
46 months ago
Best service ever
Best service and best pricing. Kicked Outsurance out the park!
1 reply
48 months ago
The Best
Simply the best. Eficiant, to the point and with a personaloty that was a pleasent suprise.
1 reply
54 months ago
Total disregard for customer needs
I have been using The Courier Guy for some time how ever their service has gone down the toilet and the shockingly poor attempt at migrating to a new booking system is a big fail, All my historical records and the whole address book is gone. Customer had not for warning of a system change either. I enquired about this only to be told that they chose not to migrate the data. I work in the IT industry and if I ran a migration project like this I would be out of a job. They are also unwilling to assist.
0 replies
76 months ago
Shockingly poor client service and failed return proses
On the 20th of Jane 2020 I dropped off a Wolf Garden - Electric Trimmer - 900W. After many many engagements with them by email, phone and social media it was returned to me on the 24 Feb 2020 having received an undertaking to repair all the faults. I again engaged with Takealot and was told to start the return proses over again. This morning I tried to do that and the system declined my application as the unit is now at of warranty by 6 hours! The unit was returned without any repairs carried out as was committed to by both Takealot and the supplier. The unit has suffered a catastrophic failure and is no longer safe to operate. The following faults are noted: 1. The top main handle/switch detaches during use exposing the electrical wiring due to poor design. 2. The retaining ring that holds the ****l that contains the cutting line has failed causing it to detach during use resulting in all the parts detaching from the spinning motor presenting the danger to the operator being struck by very fast moving large components with the potential to cause serious injury to any one close by. Some of the parts travelled as far as an estimated 20m. One part passed over my head narrowly missing my face. I would like a full refund please as this product is unsafe.
0 replies
76 months ago
Top Notch
Best service ever! No BS just refunded me after I repaid my device.
1 reply
95 months ago
Great service
Thank you to Jozelle for the great service today. My enquiry was resolved quickly and by a young lay with a personality. So refreshing to chat with someone that is NOT reading from a script.
1 reply
105 months ago
Horrible client experience when trying to resolve incorrect billing
It is now 7 days past the date I logged an issue with the billing on my 3G card. I have been incorrectly billed an amount in access of R3000 for calls on a sim installed in an iPad which cannot make calls.I do not Skype either. MTM DO NOT TELL ME TO CALL 808! I have every day following my reporting the issue. Only today I was told that it will now be marked as urgent. I was wondering if your CEO would be so kind as to invite me over for dinner as I have NO MONEY TO GO GROCERY SHOPPING... YES I AM LOOSING MY COOL WITH YOU AS YOU DO NOT GIVE A CONTINENTAL ABOUT ME AS A CLIENT!
2 replies
Review Distribution
5 Star
1 (10%)
4 Star
4 (40%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
4 (40%)