Bradlows Has Failed Me at Store Level, Customer Care and Head Office – Still No Resolution Since January

I am extremely disappointed and frustrated with the service I have received from Bradlows regarding the replacement of my Orion air fryer.

I returned the item for replacement on **8 January 2026**, and since then this matter has been dragged out with **no proper resolution, no urgency, and no accountability** from anyone involved.

From the beginning, I have had to **constantly follow up myself** with the store because nobody seems interested in assisting unless I chase them. The **store staff** have been unhelpful, and the **store manager** has shown very little concern for a customer who has been waiting months for a simple replacement.

What has made the situation even worse is the **store manager’s repeated broken promises**. On one occasion, she specifically told me she would call me back within **15 minutes**. I waited an entire **week** and heard absolutely nothing. I then had to physically return to the store again, where I was once again told that the issue would be sorted out — yet I still received no follow-up and no resolution.

Because the store was clearly failing to assist, I escalated the matter to **Bradlows Customer Care** expecting that a formal complaint would finally bring some action. Unfortunately, the customer care department was just as disappointing. Instead of taking ownership of the issue and ensuring it was properly resolved, I was left feeling like my complaint was simply passed around without any real urgency or meaningful feedback.

I also expected **head office** to step in and assist once the complaint had been escalated, especially considering how long this has been dragging on. Instead, the service from head office has been just as poor. There has been **no proper intervention, no clear communication, and no sign that customer complaints are being handled with the seriousness they deserve**.

At this point, the problem is no longer just about an air fryer replacement — it is about the **complete failure of Bradlows at every level**:

* **Store staff** who do not provide proper assistance * A **store manager** who makes promises and does not follow through * A **customer care department** that does not seem to care * **Head office** that fails to intervene and resolve escalated complaints

As a paying customer, I find this treatment completely unacceptable. I should not have to spend months chasing updates, making repeated trips, following up on promises that are never kept, and escalating complaints only to be ignored at every stage.

This has been one of the most frustrating customer service experiences I have ever dealt with. Bradlows has shown a serious lack of professionalism, communication, urgency, and respect for its customers.

I am posting this because I want Bradlows to finally take responsibility and urgently resolve this matter. No customer should have to go through this level of poor service for a simple replacement.