Luminara Pure
Unclaimed Business
|1|31 Reviews (last 12 months)|This business does not respond to reviews
Luminara Pure
Unclaimed Business
|1
31 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Luminara Pure is facing severe customer dissatisfaction across its online wellness and beauty offerings. Customers consistently report that products advertised on TikTok and Facebook, including dentures, adjustable eyeglasses, joint gels, and anti-wrinkle creams, either never arrive or are replaced with cheap, unrelated items. A recurring theme is frustration with automated replies from a support representative named Hammad, with refund requests routinely ignored. Many shoppers also describe unexpected customs and post office charges, deepening their sense of being misled and financially exploited.
Performance(last 12 months):
Trustindex Rating
1.7NPS Score
-100Unlikely
TrustIndex
1.7
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|31 Reviews
Sep '25 - Aug '26
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTH
Tia H
1 reviews | Active since Jan 2023
22 Apr 2026, 12:16
Order Not Delivered After 8 Months – No Resolution
I placed an order with Luminara Pure in August 2025 and, despite multiple follow-ups, I have still not received the product as of April 2026. Tracking updates were inconsistent, and I was repeatedly assured the parcel was “in transit.” In January 2026, I was advised that my case would be reviewed and a refund process initiated—yet no further feedback or resolution has been provided. This experience reflects a lack of accountability and poor customer service. I would strongly caution others before placing an order, as there appears to be a significant risk of non-delivery with no meaningful support.
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Tia H
1 reviews | Active since Jan 2023
22 Apr 2026, 12:16
Order Not Delivered After 8 Months – No Resolution
I placed an order with Luminara Pure in August 2025 and, despite multiple follow-ups, I have still not received the product as of April 2026. Tracking updates were inconsistent, and I was repeatedly assured the parcel was “in transit.” In January 2026, I was advised that my case would be reviewed and a refund process initiated—yet no further feedback or resolution has been provided. This experience reflects a lack of accountability and poor customer service. I would strongly caution others before placing an order, as there appears to be a significant risk of non-delivery with no meaningful support.
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Alicia N
1 reviews | Active since Dec 2022
17 Mar 2026, 07:53
Unhappy Customer
Hi I have received my orders, but it's not what was advertised. The teeth are completely useless and the glasses don't do what they're supposed to. I am very disappointed and unhappy, I have paid for these products and I will never order anything again or recommend this to anyone. I would be happy if I could return the products and get a full refund. This was advertised on Tik Tok. The two orders: Order #10338 Tracking number: UA***AE Tracking link: https://global.cainiao.com/newDetail.htm?mailNoList=UA***AE Order #10339 Tracking number: CNG***7425 Tracking link: https://global.cainiao.com/newDetail.htm?mailNoList=CNG***7425 The email address keeps coming back and I also waited long fir my orders to to be disappointed 😞 *** *** The company is Mass Vando
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Alicia N
1 reviews | Active since Dec 2022
17 Mar 2026, 07:53
Unhappy Customer
Hi I have received my orders, but it's not what was advertised. The teeth are completely useless and the glasses don't do what they're supposed to. I am very disappointed and unhappy, I have paid for these products and I will never order anything again or recommend this to anyone. I would be happy if I could return the products and get a full refund. This was advertised on Tik Tok. The two orders: Order #10338 Tracking number: UA***AE Tracking link: https://global.cainiao.com/newDetail.htm?mailNoList=UA***AE Order #10339 Tracking number: CNG***7425 Tracking link: https://global.cainiao.com/newDetail.htm?mailNoList=CNG***7425 The email address keeps coming back and I also waited long fir my orders to to be disappointed 😞 *** *** The company is Mass Vando
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Replies (0)MVW
Mary-Anne Vd Westhuizen
1 reviews | Active since Aug 2020
1 Mar 2026, 08:33
Luminara Pure - *****sters
Send totally different product than what was advertised. Block you when complain. False advertising and *****sters l.
Helpful (0)
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Mary-Anne Vd Westhuizen
1 reviews | Active since Aug 2020
1 Mar 2026, 08:33
Luminara Pure - *****sters
Send totally different product than what was advertised. Block you when complain. False advertising and *****sters l.
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Mothie S
1 reviews | Active since Nov 2015
5 Feb 2026, 13:30
Adjustable Eye Glasses
I ordered adjustable eyeglasses in December 2025. I saw their ad on Facebook, and it looks like I, too, was ****ned like the other people complaining here.I paid R400.00 + R41.50 to the Post Office for cheap plastic, and it's not focusing, it's worth under R40.00 in the Chinese Shop
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Mothie S
1 reviews | Active since Nov 2015
5 Feb 2026, 13:30
Adjustable Eye Glasses
I ordered adjustable eyeglasses in December 2025. I saw their ad on Facebook, and it looks like I, too, was ****ned like the other people complaining here.I paid R400.00 + R41.50 to the Post Office for cheap plastic, and it's not focusing, it's worth under R40.00 in the Chinese Shop
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Replies (0)sF
shantelle F
1 reviews | Active since Dec 2025
3 Feb 2026, 18:28
Disgraceful
I wish there was a 0 rating for this company. I paid so much money for a nice Christmas present for my husband. I placed my order last year October. Firstly, they asked me for my address. The parcel was not delivered to my address as stated on the form. That wasn't the worst part! When I received my order, it was one of those plastic toy teeth that kids normally wear for Halloween. I sent an email to the company complaining and asked for my money back as it did state 'money back guaranteed'. Sadly, I received a response from AI named Hammad. He responded with the following... *Thank you for reaching out, and I completely understand your frustration 😔 I’m really sorry for the inconvenience caused with your order. We will be sending you a replacement product soon, so please kindly be patient while we prepare and ship it 📦✨. We truly appreciate your understanding, and we’ll make sure the replacement is correct and meets your expectations 💖 Warm regards, Hammad Customer Support Luminara Pure 🌿 I have no words....
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shantelle F
1 reviews | Active since Dec 2025
3 Feb 2026, 18:28
Disgraceful
I wish there was a 0 rating for this company. I paid so much money for a nice Christmas present for my husband. I placed my order last year October. Firstly, they asked me for my address. The parcel was not delivered to my address as stated on the form. That wasn't the worst part! When I received my order, it was one of those plastic toy teeth that kids normally wear for Halloween. I sent an email to the company complaining and asked for my money back as it did state 'money back guaranteed'. Sadly, I received a response from AI named Hammad. He responded with the following... *Thank you for reaching out, and I completely understand your frustration 😔 I’m really sorry for the inconvenience caused with your order. We will be sending you a replacement product soon, so please kindly be patient while we prepare and ship it 📦✨. We truly appreciate your understanding, and we’ll make sure the replacement is correct and meets your expectations 💖 Warm regards, Hammad Customer Support Luminara Pure 🌿 I have no words....
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Replies (0)JS
JC S
1 reviews | Active since Apr 2020
26 Jan 2026, 01:36
Also ****ned by Luminara Pure
U ordered adjustable eye glasses ijn December 2025. A clown naned Hammad sent an email to say rhe order was shipped. I saw their ad on Facebook and it looks like I too was ****ned like the other people that are complaining here. Leave them in God's hands.
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JC S
1 reviews | Active since Apr 2020
26 Jan 2026, 01:36
Also ****ned by Luminara Pure
U ordered adjustable eye glasses ijn December 2025. A clown naned Hammad sent an email to say rhe order was shipped. I saw their ad on Facebook and it looks like I too was ****ned like the other people that are complaining here. Leave them in God's hands.
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Replies (0)