Withdrawal process delayed by almost 32 hours now because of a system error from your side

Receiving the most pathetic reasoning from you guys, how do you have a customer help line that can't communicate with the accounts department. How is it that emails are the only line of communication with them? Most people generally hold on emails!

It was a system error from your end that caused my withdrawal to be delayed I did wait the mandatory 24 hours to see if it will come through or be reversed to my account and nothing, and then I'm being told a follow up would be made on it to which it's at 32 hours now.

If the customer care team can't communicate with us then what about the supervisors? They also can't tell us much except to wait.... If it was money we had to give you guys surely you would I'd jump and escalate the situation but with getting money due it's a struggle, this is overly ridiculous to be completely honest.