500

I made a payment of 500 using payshap however I noted that the reference I made was wrong with the last number, I contacted Lucky fish via chat and the lady in the chat said it will be loaded after an hour, however I wrote an email and Fikile requested for my bank statement. What makes me more angry is that I made two 500 payments earlier from the same account but I was never questioned regarding the payments nor did they seek my bank statement earlier now all of a sudden I am being interrogated yet I send my proof of payment plus my correct account number. Your service sucks. I just want my money to be credited back into my bank account