JM
JP MARKETS
Verified Business
JM
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, JP Markets receives strong praise for its support agents and fast issue resolution, with named consultants like Kashief, Lauren, and Tabisa repeatedly highlighted. However, a meaningful minority of customers describe serious concerns around withdrawals, deposit reconciliation, bonus disputes, and unresolved legacy claims, creating a polarised experience between excellent frontline service and deeper operational and trust gaps.
TrustIndex
6.2
Ranking
#29
in Debt Management
NPS Score
-38
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, JP Markets receives strong praise for its support agents and fast issue resolution, with named consultants like Kashief, Lauren, and Tabisa repeatedly highlighted. However, a meaningful minority of customers describe serious concerns around withdrawals, deposit reconciliation, bonus disputes, and unresolved legacy claims, creating a polarised experience between excellent frontline service and deeper operational and trust gaps.
JP MARKETS's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.4) is the standout strength. Named agents including Kashief, Lauren, Tabisa, Jodey, Alphonzo, and Igshaan are repeatedly praised for patience, professionalism, and going above and beyond, often resolving complex verification or account issues within minutes.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Since Jan2026 some of my deposits do not reflect in my wallet, they remain " Under Review". Some of these I have received the funds after reporting it here and some I haven't. This week its 2 deposits of R500 each. If i forget to log this ticket with them. They will not even try to assist. And sometimes you log and they take over 3 days to resolve it. Their system does not change the status from " Under Review" to Approved after they have resolved the issue. so this makes it impossible to know which deposit has been release. This week, 05may R500 and 6th May R500, ticket was initially closed without this been resolved. I am not happy at all
1 reviews | Active since Jan 2020
Since Jan2026 some of my deposits do not reflect in my wallet, they remain " Under Review". Some of these I have received the funds after reporting it here and some I haven't. This week its 2 deposits of R500 each. If i forget to log this ticket with them. They will not even try to assist. And sometimes you log and they take over 3 days to resolve it. Their system does not change the status from " Under Review" to Approved after they have resolved the issue. so this makes it impossible to know which deposit has been release. This week, 05may R500 and 6th May R500, ticket was initially closed without this been resolved. I am not happy at all
1 reviews | Active since Jan 2020
I had an outstanding experience with JP Markets Customer support. From start to finish, everything was seamless, efficient, and friendly. What really stood out was the speed and reliability of the service provided by KAASHIEF. My query was processed quickly, and I received timely updates throughout, which gave me confidence and peace of mind. The customer support is exceptional—responsive, professional, and genuinely helpful when I had a question. Overall, this service exceeded my expectations in every way. I would highly recommend it to anyone looking for a smooth, reliable, and high-quality Broker. Thanks from a satisfied client, Adiel Martin
1 reviews | Active since Jan 2020
I had an outstanding experience with JP Markets Customer support. From start to finish, everything was seamless, efficient, and friendly. What really stood out was the speed and reliability of the service provided by KAASHIEF. My query was processed quickly, and I received timely updates throughout, which gave me confidence and peace of mind. The customer support is exceptional—responsive, professional, and genuinely helpful when I had a question. Overall, this service exceeded my expectations in every way. I would highly recommend it to anyone looking for a smooth, reliable, and high-quality Broker. Thanks from a satisfied client, Adiel Martin
1 reviews | Active since Jan 2020
I’ve made a call and spoke to Alphonzo and the line cut off yet there is no agent that has contacted me back. I don’t get service from your WhatsApp channel either?! This beyond poor service and the fact that you have a technical issue with your system and you failed to inform us as your clients speak volumes on the level of customer care there is within your organisation. I need my funds reflecting in my wallet as soon as possible please
1 reviews | Active since Jan 2020
I’ve made a call and spoke to Alphonzo and the line cut off yet there is no agent that has contacted me back. I don’t get service from your WhatsApp channel either?! This beyond poor service and the fact that you have a technical issue with your system and you failed to inform us as your clients speak volumes on the level of customer care there is within your organisation. I need my funds reflecting in my wallet as soon as possible please
1 reviews | Active since Jan 2020
Best broker to use on a daily basis, types of accounts have raw spread & instant executions. Synthetic accounts are more flexible to use with 0 drawdown. They also offer faster withdrawals even on a weekend .
1 reviews | Active since Jan 2020
Best broker to use on a daily basis, types of accounts have raw spread & instant executions. Synthetic accounts are more flexible to use with 0 drawdown. They also offer faster withdrawals even on a weekend .
The most common complaint about JP MARKETS, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Billing, Payments & Financial Accuracy (3.0) is mixed. Many customers praise same-day withdrawals and fee-free payouts, but several report deposits stuck Under Review, Ozow payments unacknowledged, withdrawals not reflecting at the bank, and disputed bonus calculations.
JP MARKETS scores 3.7 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (4.4); their weakest is Payment Management (3). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
JP MARKETS has a TrustIndex of 6.2 out of 10 on Hellopeter, based on 113 reviews in the last 12 months. Hellopeter has tracked JP MARKETS across 301 total reviews. How is the TrustIndex calculated? →