IA
Infinite Auto Gezina
Verified Business
IA
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Infinite Auto Gezina delivers a strong vehicle purchase experience driven by named consultants like Duwan, Donavan, Viwe, Pieter and Braeden. Customers consistently praise warm welcomes, transparent dealings, fast turnaround and dedicated finance support from Charlene and Luzille. A minority of buyers report serious post-sale issues including undisclosed defects, brake faults and warranty disputes that significantly damage trust.
TrustIndex
9.9
Ranking
#12
in Car Dealerships
NPS Score
44
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Infinite Auto Gezina delivers a strong vehicle purchase experience driven by named consultants like Duwan, Donavan, Viwe, Pieter and Braeden. Customers consistently praise warm welcomes, transparent dealings, fast turnaround and dedicated finance support from Charlene and Luzille. A minority of buyers report serious post-sale issues including undisclosed defects, brake faults and warranty disputes that significantly damage trust.
Infinite Auto Gezina's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Consultants are repeatedly named with praise for honesty, patience and going the extra mile. Duwan, Donavan, Viwe, Pieter, Braeden and Lebo are highlighted for warm welcomes, knowledgeable guidance and dedicated client care throughout the buying journey.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Infinite Auto was a major help with speedy service to help out our business by making it simple to purchase a vehicle. From start to finish the sales guy, Viwe kept me informed off all the whereabouts and purchase timelines. Thank you for this great service . Keep it up 💪
1 reviews | Active since Jan 2020
Infinite Auto was a major help with speedy service to help out our business by making it simple to purchase a vehicle. From start to finish the sales guy, Viwe kept me informed off all the whereabouts and purchase timelines. Thank you for this great service . Keep it up 💪
1 reviews | Active since Jan 2020
This year the 14th of February 2026 .I purchased a vechile ( Ford Fiesta 1.0L Titanium 2018 model ) from Infinite Auto the very same day I got the vechile the vechile started showing problems.I spoke to Riana whom is the sales person and on the 19th of February 2026 I sent her videos and pictures of things that concerned me and I then said to her that I no longer want the vechile and want to bring it back. She then said with confidence that they will repair everything and I dont need to worry about anything on the 29th of March the car broke down with me and my wife on the N3 highway it gave mechanical issues on that dav as well I said that I don't want the car anvmore and again thev repaired it and did not want to accept my request of canceling the Finance agreement with Wesbank. I only got the vechile back from them on the 13th of April 2026 leaving me without any transport for 2 weeks. Not giving any courtesy car ! 3 days after I got the vechile back it broke down again and at this point I was sick and tierd of break downs and empty promises and I took the car back to them and I requested for a 3rd time for them to cancel the finance agreement with Wesbank and to settel with Wesbank as I don't want the car back and that I want to search for something reliable and that was on the 16th of April 2026. They then denied my request and said they have rights as well and that I must lodge a complaint with MIOSA. So I then did so and did not take the vechile back even after they said they repaired it again even though I did not request for repairs. They then denied my request and said they have rights as well and that I must lodge a complaint with MIOSA. So I then did so and did not take the vechile back even after thev said they repaired it again even though 1 did not reguest for repairs! They also did not care if I suffer financially because I am still paying Wesbank monthly and paying my insurance. I got Wesbank involved as well and they did not help me at all! So now I am waiting for MIOSA to resolve my complaint according to my requests that fall in line with the CPA Acts, From the 16th of April 2026 Infinite Auto did not give me a courtesy car to make things easier for me and I have been sitting without a vechile for more than a month now and I am still waiting for MIOSA to resolve my complaint. STAY AWAY FROM THIS DEALERSHIPI!I They don't care about customer service and doing what's best and they just leave it in MIOSA's hands Wesbank also just said they are closing my complaint and I need to let them know what MIOSA's decision is bad customer service from Wesbank as well. I would not recommend Infinite Auto and if you are in the line of buying from them cancel before you take the vechile Also take note that this is the 2nd attempt of posting my complaint. They don't want the public seeing my complaint becuase they keep reporting it and HelloPeter keeps removing it!!
1 reviews | Active since Jan 2020
This year the 14th of February 2026 .I purchased a vechile ( Ford Fiesta 1.0L Titanium 2018 model ) from Infinite Auto the very same day I got the vechile the vechile started showing problems.I spoke to Riana whom is the sales person and on the 19th of February 2026 I sent her videos and pictures of things that concerned me and I then said to her that I no longer want the vechile and want to bring it back. She then said with confidence that they will repair everything and I dont need to worry about anything on the 29th of March the car broke down with me and my wife on the N3 highway it gave mechanical issues on that dav as well I said that I don't want the car anvmore and again thev repaired it and did not want to accept my request of canceling the Finance agreement with Wesbank. I only got the vechile back from them on the 13th of April 2026 leaving me without any transport for 2 weeks. Not giving any courtesy car ! 3 days after I got the vechile back it broke down again and at this point I was sick and tierd of break downs and empty promises and I took the car back to them and I requested for a 3rd time for them to cancel the finance agreement with Wesbank and to settel with Wesbank as I don't want the car back and that I want to search for something reliable and that was on the 16th of April 2026. They then denied my request and said they have rights as well and that I must lodge a complaint with MIOSA. So I then did so and did not take the vechile back even after they said they repaired it again even though I did not request for repairs. They then denied my request and said they have rights as well and that I must lodge a complaint with MIOSA. So I then did so and did not take the vechile back even after thev said they repaired it again even though 1 did not reguest for repairs! They also did not care if I suffer financially because I am still paying Wesbank monthly and paying my insurance. I got Wesbank involved as well and they did not help me at all! So now I am waiting for MIOSA to resolve my complaint according to my requests that fall in line with the CPA Acts, From the 16th of April 2026 Infinite Auto did not give me a courtesy car to make things easier for me and I have been sitting without a vechile for more than a month now and I am still waiting for MIOSA to resolve my complaint. STAY AWAY FROM THIS DEALERSHIPI!I They don't care about customer service and doing what's best and they just leave it in MIOSA's hands Wesbank also just said they are closing my complaint and I need to let them know what MIOSA's decision is bad customer service from Wesbank as well. I would not recommend Infinite Auto and if you are in the line of buying from them cancel before you take the vechile Also take note that this is the 2nd attempt of posting my complaint. They don't want the public seeing my complaint becuase they keep reporting it and HelloPeter keeps removing it!!
1 reviews | Active since Jan 2020
Duwan what an excellent job you did in refinancing my vehicle it is you went out of your way to help the do the impossible you are definitely at acetic to the company and we thank Infinite Auto Gezina, for the excellent participation in helping their clients
1 reviews | Active since Jan 2020
Duwan what an excellent job you did in refinancing my vehicle it is you went out of your way to help the do the impossible you are definitely at acetic to the company and we thank Infinite Auto Gezina, for the excellent participation in helping their clients
1 reviews | Active since Jan 2020
Braeden has been amazing from start to finish, not just once but twice for us. Hes fast, responsive and extremely reliable. There's alot of shady dealerships out there but Infinite Auto is definitely NOT one of them. Hats of to Braeden for such excellent service 💫
1 reviews | Active since Jan 2020
Braeden has been amazing from start to finish, not just once but twice for us. Hes fast, responsive and extremely reliable. There's alot of shady dealerships out there but Infinite Auto is definitely NOT one of them. Hats of to Braeden for such excellent service 💫
The most common complaint about Infinite Auto Gezina, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Most buyers describe vehicles as clean and in good condition with Dekra certification, but several serious cases stand out including brake failure, oil leaks, missing parts, blown speakers and unresolved defects on a bakkie kept at workshops for over a year.
Infinite Auto Gezina scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4.6); their weakest is After-Sales Service (3.5). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Infinite Auto Gezina has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 149 reviews in the last 12 months. Hellopeter has tracked Infinite Auto Gezina across 501 total reviews. How is the TrustIndex calculated? →