Hyundai Bellville
Unclaimed Business
|2.5|11 Reviews (last 12 months)|This business does not respond to reviews
Hyundai Bellville
Unclaimed Business
|2.5
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Bellville presents a sharply divided customer experience. Satisfied customers consistently praise standout sales consultants and management who take personal ownership, with recurring mentions of attentive follow-up, smooth purchase journeys, and warm reception. However, a significant recurring theme involves frustrations with the service department, including poor communication, prolonged turnaround times, undisclosed vehicle faults, and disputes over post-service issues. Several customers describe escalations that were eventually resolved by senior leadership, while others report unresolved matters and feel let down by inconsistent accountability and transparency.
Performance(last 12 months):
Trustindex Rating
3.2TrustIndex
3.2
Review Distribution
2.5|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 12:55
Hyundai Bellville – Poor Service & Safety Concern
I am disappointed with Hyundai Bellville. My Hyundai Grand Creta was serviced on 30 April 2026 (90,000km). On 14 May, the engine light came on. I brought it in on 15 May, but when I left, the engine light was still on, meaning the issue was not fixed. I returned immediately and was told to rebook, but no booking was ever made. On my way home, the car started jerking and felt unsafe to drive, this after they gave me the all clear on the floor to leave with the car. I had to arrange my own tow via OUTsurance on 18 May (excellent service from them). Multiple calls and follow-ups to the service advisor, manager, and team were ignored. I even took leave to resolve this, with no response. I just felt they should have arranged for this tow as they were the one’s who made me leave their workshop floor. I trusted their call thinking that the issue isn’t big at all. I visited again on 20 May and was told a part needs to be ordered from Korea, with a ±1 month wait. Key Issues for me is that my vehicle was released to me without fixing the problem, no communication or follow-ups, vehicle became unsafe after leaving dealership (what if I got stranded on high crime no stop zones like the R300 or the N2 with my family in the car!!!) The service manager and the workshop foreman mentioned that I can give the manager a call today 25 May, to speak to him to arrange for a courtesy vehicle. I have phoned the branch several times today and yet a call from the manager for assistance. Ironic thing is, I get almost 2-3 calls from Hyundai salespeople weekly for a trade in. How would any sane person trade in a car with a company that does not deliver on the after sales promise they so wonderfully display in their showrooms. Third Hyundai out of the box, have been loyal to them and this is what I get in return!
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Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 12:55
Hyundai Bellville – Poor Service & Safety Concern
I am disappointed with Hyundai Bellville. My Hyundai Grand Creta was serviced on 30 April 2026 (90,000km). On 14 May, the engine light came on. I brought it in on 15 May, but when I left, the engine light was still on, meaning the issue was not fixed. I returned immediately and was told to rebook, but no booking was ever made. On my way home, the car started jerking and felt unsafe to drive, this after they gave me the all clear on the floor to leave with the car. I had to arrange my own tow via OUTsurance on 18 May (excellent service from them). Multiple calls and follow-ups to the service advisor, manager, and team were ignored. I even took leave to resolve this, with no response. I just felt they should have arranged for this tow as they were the one’s who made me leave their workshop floor. I trusted their call thinking that the issue isn’t big at all. I visited again on 20 May and was told a part needs to be ordered from Korea, with a ±1 month wait. Key Issues for me is that my vehicle was released to me without fixing the problem, no communication or follow-ups, vehicle became unsafe after leaving dealership (what if I got stranded on high crime no stop zones like the R300 or the N2 with my family in the car!!!) The service manager and the workshop foreman mentioned that I can give the manager a call today 25 May, to speak to him to arrange for a courtesy vehicle. I have phoned the branch several times today and yet a call from the manager for assistance. Ironic thing is, I get almost 2-3 calls from Hyundai salespeople weekly for a trade in. How would any sane person trade in a car with a company that does not deliver on the after sales promise they so wonderfully display in their showrooms. Third Hyundai out of the box, have been loyal to them and this is what I get in return!
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 06:41
10 Stars for service excellence
Thank you for the awesome service I received this morning. From the smiles that greeted me while waiting in line, the speedy adjustment my clutch needed, the cup of coffee I received to finishing off my paperwork. It is always a joy to visit your service center. Thank you so much to everyone. I truly appreciate it.
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 06:41
10 Stars for service excellence
Thank you for the awesome service I received this morning. From the smiles that greeted me while waiting in line, the speedy adjustment my clutch needed, the cup of coffee I received to finishing off my paperwork. It is always a joy to visit your service center. Thank you so much to everyone. I truly appreciate it.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 11:25
Excellent Follow-up service
I recently purchased a vehicle from Hyundai Bellville, and overall I had a positive experience. On the day of collection, I noticed some bubbles under the paint on the left-hand side rear passenger door. I brought this to their attention and arranged to have the vehicle booked in to address the issue. While there was a delay initially and the work was not completed as expected, the situation was handled very well thereafter from Luqmaan. With that being said I would especially like to thank Luqmaan Lucas for his exceptional service and dedication. He took personal responsibility for resolving the matter, arranged for the vehicle to be collected from me, and ensured I was not left without transport. Throughout the process, he kept me informed with regular updates, which I really appreciated. When the car was returned, everything had been sorted out, and Luqmaan even followed up the next day to make sure I was happy with the outcome. His professionalism, communication, and willingness to go the extra mile truly made a difference. Thank you to Luqmaan for turning the experience into a positive one.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 11:25
Excellent Follow-up service
I recently purchased a vehicle from Hyundai Bellville, and overall I had a positive experience. On the day of collection, I noticed some bubbles under the paint on the left-hand side rear passenger door. I brought this to their attention and arranged to have the vehicle booked in to address the issue. While there was a delay initially and the work was not completed as expected, the situation was handled very well thereafter from Luqmaan. With that being said I would especially like to thank Luqmaan Lucas for his exceptional service and dedication. He took personal responsibility for resolving the matter, arranged for the vehicle to be collected from me, and ensured I was not left without transport. Throughout the process, he kept me informed with regular updates, which I really appreciated. When the car was returned, everything had been sorted out, and Luqmaan even followed up the next day to make sure I was happy with the outcome. His professionalism, communication, and willingness to go the extra mile truly made a difference. Thank you to Luqmaan for turning the experience into a positive one.
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 07:16
Horrible Service
Horrible Service. Brought in my car for 150km service. Day after leaving, my air-conditioning did not work. Brought it back, and they suddenly tell me that the air-conditioning needs servicing and that I must pay for it. Very unfair that it was not picked up and suddenly got not to work after service when it was working perfectly before the service.
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 07:16
Horrible Service
Horrible Service. Brought in my car for 150km service. Day after leaving, my air-conditioning did not work. Brought it back, and they suddenly tell me that the air-conditioning needs servicing and that I must pay for it. Very unfair that it was not picked up and suddenly got not to work after service when it was working perfectly before the service.
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 15:11
Outstanding customer service
The Dealer Principal, Keevin Peters, personally contacted me and advised that he was not previously aware of the concerns I had been experiencing with my vehicle. Upon becoming aware of the situation, he immediately expressed genuine concern for the safety of my children and myself. Rather than offering temporary fixes, Keevin proposed a long-term solution by placing me into another vehicle to ensure complete peace of mind. Hyundai Automotive South Africa (Hyundai Bellville) proceeded to settle my existing vehicle, and I have since refinanced into a Hyundai i20. The team worked extremely hard to secure a better deal for me. The entire transition process was handled efficiently, transparently, and professionally from start to finish. Communication was clear, timelines were respected, and I felt supported throughout. I would like to place on record my sincere appreciation to Keevin Peters and his team for: • Taking immediate ownership of the matter • Prioritising my family’s safety • Providing a decisive and fair resolution • Restoring my confidence in the brand Initially, I had reservations regarding my experience. However, Keevin’s leadership and customer-focused approach have completely changed my perception of Hyundai. His actions reflect what true customer service excellence should look like. This resolution demonstrates accountability, integrity, and commitment to customer satisfaction at the highest level. Thank you for turning a difficult situation into a positive outcome.
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 15:11
Outstanding customer service
The Dealer Principal, Keevin Peters, personally contacted me and advised that he was not previously aware of the concerns I had been experiencing with my vehicle. Upon becoming aware of the situation, he immediately expressed genuine concern for the safety of my children and myself. Rather than offering temporary fixes, Keevin proposed a long-term solution by placing me into another vehicle to ensure complete peace of mind. Hyundai Automotive South Africa (Hyundai Bellville) proceeded to settle my existing vehicle, and I have since refinanced into a Hyundai i20. The team worked extremely hard to secure a better deal for me. The entire transition process was handled efficiently, transparently, and professionally from start to finish. Communication was clear, timelines were respected, and I felt supported throughout. I would like to place on record my sincere appreciation to Keevin Peters and his team for: • Taking immediate ownership of the matter • Prioritising my family’s safety • Providing a decisive and fair resolution • Restoring my confidence in the brand Initially, I had reservations regarding my experience. However, Keevin’s leadership and customer-focused approach have completely changed my perception of Hyundai. His actions reflect what true customer service excellence should look like. This resolution demonstrates accountability, integrity, and commitment to customer satisfaction at the highest level. Thank you for turning a difficult situation into a positive outcome.
0
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2026, 17:21
I have made an appointment for an alarm to be installed in my Hyundai Venue
I have made an appointment for an alarm to be installed in my Hyundai Venue. After getting a quote 2 days prior. I arrived at 7am on Friday, the day of the scheduled appointment, as also confirmed via a message from Hyundai, waited in the queue, car was booked in. Only to receive a call 3,5hours later to say that the alarm had to be ordered, i needed to first pay a deposit, and that the part would only arrive on Monday to be fitted on Tuesday. How was this never communicated to me? Not even when I physically went to thr dealership on Monday to enquire about the cost and received the quote? I dont even want to start with how they ignore you while sitting in the reception area. But they can quickly call you to try and sell you a vehicle.
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2026, 17:21
I have made an appointment for an alarm to be installed in my Hyundai Venue
I have made an appointment for an alarm to be installed in my Hyundai Venue. After getting a quote 2 days prior. I arrived at 7am on Friday, the day of the scheduled appointment, as also confirmed via a message from Hyundai, waited in the queue, car was booked in. Only to receive a call 3,5hours later to say that the alarm had to be ordered, i needed to first pay a deposit, and that the part would only arrive on Monday to be fitted on Tuesday. How was this never communicated to me? Not even when I physically went to thr dealership on Monday to enquire about the cost and received the quote? I dont even want to start with how they ignore you while sitting in the reception area. But they can quickly call you to try and sell you a vehicle.
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 14:46
Hyundai Bellville
How do you get a major service done where they tick everything is fine on your car. Things that is not even in the car gets ticked as checked. My car could not stay in 2nd gear but all other gears work, because I still have warranty I took my car the next day in to hyundai bellville and they have my car now for 3 months just lying to me everytime. For this 3 months I must call most of the time otherwise i dont hear from them. There is everytime someone new working on my car. New stories, new guys working on the car. In this 3 months i now hear that no gears work everything around the gearbox is also damage and I get a quote of 95k. I drove my car to the place and now the whole gearbox dont work. This place can really not be trusted. They mentioned that the damages is due to my wheel laying a bit keep in mind this is after a major service where they check brakes and everything but cant mention that the wheel is laying. If it now was the wiper they would call you and ask you if they can change it but they left the wheel till now that there is a problem with my gearbox now thats the cause but only my 2nd gear didnt work all other gears work.
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 14:46
Hyundai Bellville
How do you get a major service done where they tick everything is fine on your car. Things that is not even in the car gets ticked as checked. My car could not stay in 2nd gear but all other gears work, because I still have warranty I took my car the next day in to hyundai bellville and they have my car now for 3 months just lying to me everytime. For this 3 months I must call most of the time otherwise i dont hear from them. There is everytime someone new working on my car. New stories, new guys working on the car. In this 3 months i now hear that no gears work everything around the gearbox is also damage and I get a quote of 95k. I drove my car to the place and now the whole gearbox dont work. This place can really not be trusted. They mentioned that the damages is due to my wheel laying a bit keep in mind this is after a major service where they check brakes and everything but cant mention that the wheel is laying. If it now was the wiper they would call you and ask you if they can change it but they left the wheel till now that there is a problem with my gearbox now thats the cause but only my 2nd gear didnt work all other gears work.
0
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Anonymous
1 reviews | Active since Jan 2020
3 Nov 2025, 15:45
A BIG NO TO HYUNDAI BELLVILLE👎🏼 WORST SERVICE EVER
Worst experience EVER What was supposed to be a joyous celebration turned out to be a nightmare. On 10th September we bought a pre owned car, grand i10 at Huyandai Bellville. Through Godfrey Messina, our sales man. We did not have the car for 2weeks when we realize the car is licking water. Bear in mind. The petrol flip did not work, back light had a crack, aircon making weird sounds, we did not have a luggage cover, the splash shield was loose and we did not receive the spare keys and extra remote. My husband now had to spend all of his off days at Hyundai Bellville. They took the car in On a Monday saying all of the above mentioned will be fixed the next day. The next day, late afternoon we are told they still waiting for parts. The Friday I msg Godfrey, to asked how far they are with the care, Godfrey telling me the car is done he forgot to call me🤣🤣🤣 what a joke. The Monday morning my husband check the water just to realize the fault is still there and worst this time. He let the dealership know, and telling them my concerns as I'm driving the car and by then I was scared already of driving the car should anything happen and I'm alone. So which means they only fixed the petrol flip, the back light and gave the spare key and remote. We than requested that they cancel the car and Godfrey and Keevin advised that they will do a special settlement and give me a new car. The communication was BAD from here it went worst. They don't reply to emails, calls, messages. I had to go to Hyundai Bellville on two occasions to get answers. And than promises are being made, and lies being told. I told Godfrey and Keevin, I'm not driving the car, so now we paying for a car that is faulty and I'm paying for ubber to and from work. Last week Friday Keevin promised me I'll be sorted with a new car the Saturday. Keep in mind I parked the Grand i10 at Bellville Huyandai, gave them the keys cause I said I'll rather exchange that car than driving it like that. The Saturday, I'm calling no calls, even Keevin keep pressing the calls off on the number he gave me. Finally I got hold of him before 13h00. His now the most arrogant and trying to shift the blame on everyone except himself. I told him, like I said to him the Friday. Should he not stick by his promise the Saturday he must pay the settlement and cancel the contract. He still trying to be rude and force his way. I disconnect my call. I emailed the next week no answer. Godfrey, no respond on his WhatsApp. Today I call Keevin Peters at Huyandai Bellville. Asking him how far are they with closing our deal, cause the bank say they didn't pay the settlement yet. Keevin, feel the need to tell me, "I didn't do anything. I left everything as is cause you told me I must leave everything. So I didn't bother with your stuff. Im just waiting for you to say see me in court" now I have a question? Is this the reaction of a Dealership Principal? The responds, it is a great concern. He is a down fall for the whole of Hyundai Bellville. I will NEVER recommend anyone to them. So now, I'm paying for a car that is at Huyandai Bellville. And no communication no nothing from Godfrey Messina and Keevin Peters. He is waiting for me to take him to court? So this is what is happening and they getting away with it? Because why is he so eager for me to take him to court? I'm definitely taking this further.
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Anonymous
1 reviews | Active since Jan 2020
3 Nov 2025, 15:45
A BIG NO TO HYUNDAI BELLVILLE👎🏼 WORST SERVICE EVER
Worst experience EVER What was supposed to be a joyous celebration turned out to be a nightmare. On 10th September we bought a pre owned car, grand i10 at Huyandai Bellville. Through Godfrey Messina, our sales man. We did not have the car for 2weeks when we realize the car is licking water. Bear in mind. The petrol flip did not work, back light had a crack, aircon making weird sounds, we did not have a luggage cover, the splash shield was loose and we did not receive the spare keys and extra remote. My husband now had to spend all of his off days at Hyundai Bellville. They took the car in On a Monday saying all of the above mentioned will be fixed the next day. The next day, late afternoon we are told they still waiting for parts. The Friday I msg Godfrey, to asked how far they are with the care, Godfrey telling me the car is done he forgot to call me🤣🤣🤣 what a joke. The Monday morning my husband check the water just to realize the fault is still there and worst this time. He let the dealership know, and telling them my concerns as I'm driving the car and by then I was scared already of driving the car should anything happen and I'm alone. So which means they only fixed the petrol flip, the back light and gave the spare key and remote. We than requested that they cancel the car and Godfrey and Keevin advised that they will do a special settlement and give me a new car. The communication was BAD from here it went worst. They don't reply to emails, calls, messages. I had to go to Hyundai Bellville on two occasions to get answers. And than promises are being made, and lies being told. I told Godfrey and Keevin, I'm not driving the car, so now we paying for a car that is faulty and I'm paying for ubber to and from work. Last week Friday Keevin promised me I'll be sorted with a new car the Saturday. Keep in mind I parked the Grand i10 at Bellville Huyandai, gave them the keys cause I said I'll rather exchange that car than driving it like that. The Saturday, I'm calling no calls, even Keevin keep pressing the calls off on the number he gave me. Finally I got hold of him before 13h00. His now the most arrogant and trying to shift the blame on everyone except himself. I told him, like I said to him the Friday. Should he not stick by his promise the Saturday he must pay the settlement and cancel the contract. He still trying to be rude and force his way. I disconnect my call. I emailed the next week no answer. Godfrey, no respond on his WhatsApp. Today I call Keevin Peters at Huyandai Bellville. Asking him how far are they with closing our deal, cause the bank say they didn't pay the settlement yet. Keevin, feel the need to tell me, "I didn't do anything. I left everything as is cause you told me I must leave everything. So I didn't bother with your stuff. Im just waiting for you to say see me in court" now I have a question? Is this the reaction of a Dealership Principal? The responds, it is a great concern. He is a down fall for the whole of Hyundai Bellville. I will NEVER recommend anyone to them. So now, I'm paying for a car that is at Huyandai Bellville. And no communication no nothing from Godfrey Messina and Keevin Peters. He is waiting for me to take him to court? So this is what is happening and they getting away with it? Because why is he so eager for me to take him to court? I'm definitely taking this further.
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