WA
Warren A
Active since May 2022
2
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2 reviews3 weeks ago
Hyundai Bellville – Poor Service & Safety Concern
I am disappointed with Hyundai Bellville. My Hyundai Grand Creta was serviced on 30 April 2026 (90,000km). On 14 May, the engine light came on. I brought it in on 15 May, but when I left, the engine light was still on, meaning the issue was not fixed. I returned immediately and was told to rebook, but no booking was ever made. On my way home, the car started jerking and felt unsafe to drive, this after they gave me the all clear on the floor to leave with the car. I had to arrange my own tow via OUTsurance on 18 May (excellent service from them). Multiple calls and follow-ups to the service advisor, manager, and team were ignored. I even took leave to resolve this, with no response. I just felt they should have arranged for this tow as they were the one’s who made me leave their workshop floor. I trusted their call thinking that the issue isn’t big at all. I visited again on 20 May and was told a part needs to be ordered from Korea, with a ±1 month wait. Key Issues for me is that my vehicle was released to me without fixing the problem, no communication or follow-ups, vehicle became unsafe after leaving dealership (what if I got stranded on high crime no stop zones like the R300 or the N2 with my family in the car!!!) The service manager and the workshop foreman mentioned that I can give the manager a call today 25 May, to speak to him to arrange for a courtesy vehicle. I have phoned the branch several times today and yet a call from the manager for assistance. Ironic thing is, I get almost 2-3 calls from Hyundai salespeople weekly for a trade in. How would any sane person trade in a car with a company that does not deliver on the after sales promise they so wonderfully display in their showrooms. Third Hyundai out of the box, have been loyal to them and this is what I get in return!
0 replies
7 months ago
Leaving me in the dark
Putting me through and letting me wait 24 minutes on the line. I have been trying to get my RC1 document for a month now already. Paying for a private banking experience but you feel no private banking at all.
2 replies
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