Hybrid Risk Management
Verified Business
|3.4|5 Reviews (last 12 months)|Responds in 1428h 34m
Hybrid Risk Management
Verified Business
|3.4
5 Reviews (last 12 months)
Responds in 1428h 34m
Performance(last 12 months):
Ranked In Insurance
#89Reply Time
1428h 34mRanking
#89
in Insurance
Reply Time
1428h 34m
Review Distribution
3.4|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLB
Lizelle B
1 reviews | Active since Jul 2022
21 May 2026, 10:50
ABSOLUTELY AMAZING SERVICE
Once in a while you stumble apon someone working in the insurance industry that just WOW'S you !!! This is a rare find !!! However we had the absolute PLEASURE of dealing with Marietie Nieman recently on a claim :) WHAT A BREATH OF FRESH AIR !! This lady has excellent communication skills, and her emails are very friendly and professional. She responds promptly every time, and went out of her way to assist us by any means possible. Keep on doing what you're doing Marietjie ! It's very evident that you absolutely love your job :) Thank you so much ! Happy client = happy broker
Helpful (0)
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Lizelle B
1 reviews | Active since Jul 2022
21 May 2026, 10:50
ABSOLUTELY AMAZING SERVICE
Once in a while you stumble apon someone working in the insurance industry that just WOW'S you !!! This is a rare find !!! However we had the absolute PLEASURE of dealing with Marietie Nieman recently on a claim :) WHAT A BREATH OF FRESH AIR !! This lady has excellent communication skills, and her emails are very friendly and professional. She responds promptly every time, and went out of her way to assist us by any means possible. Keep on doing what you're doing Marietjie ! It's very evident that you absolutely love your job :) Thank you so much ! Happy client = happy broker
0
Replies (0)LB
Laurelle B
1 reviews | Active since Aug 2020
15 Jan 2026, 18:58
Poor Service and Undisclosed Costs – TV Insurance Claim. Disgusted
Good day, I am writing to formally express my extreme disappointment with the assistance I have received from Hybrid Risk Management, including the brokers from RRH who have been assisting me. On 3 January, my television was damaged by lightning. I contacted Ananda to confirm whether this was covered under my insurance, and I was advised that it was. I was then instructed to obtain a quotation, which I did. Thereafter, I was informed that someone would be sent to collect the TV for assessment. The TV was collected on 12 January for assessment, and the technician advised that the process would take no more than two days. However, on 15 January, I was informed that I need to pay an access fee of R2,000 in order for the TV to be repaired, while the quotation for the required part is only R800. My concern is that at no point from 3 January, during all my discussions with the broker, was I informed that an access fee would be payable. This was never mentioned upfront, and it is unacceptable for such costs to be communicated only after the TV had already been collected. This experience is particularly frustrating as, since I have been with Hybrid Risk Management, no successful repairs have been completed. There have always been excuses. In fact, during a previous claim, my fridge was damaged by assessors and to date it has still not been repaired, nor has the water damage they caused been resolved. While debit orders are collected promptly every month, the level of service provided to customers is disappointing, unprofessional, and at times dismissive. I have requested that my TV be returned to me so that I can arrange the repair myself, yet I am still waiting for confirmation and the return of my TV. I request urgent assistance with: The immediate return of my TV in the same condition it was collected A clear explanation as to why the access fee was never disclosed upfront Feedback on how this matter will be resolved I look forward to your urgent response. Kind Regards L.Booysen
Helpful (0)
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Laurelle B
1 reviews | Active since Aug 2020
15 Jan 2026, 18:58
Poor Service and Undisclosed Costs – TV Insurance Claim. Disgusted
Good day, I am writing to formally express my extreme disappointment with the assistance I have received from Hybrid Risk Management, including the brokers from RRH who have been assisting me. On 3 January, my television was damaged by lightning. I contacted Ananda to confirm whether this was covered under my insurance, and I was advised that it was. I was then instructed to obtain a quotation, which I did. Thereafter, I was informed that someone would be sent to collect the TV for assessment. The TV was collected on 12 January for assessment, and the technician advised that the process would take no more than two days. However, on 15 January, I was informed that I need to pay an access fee of R2,000 in order for the TV to be repaired, while the quotation for the required part is only R800. My concern is that at no point from 3 January, during all my discussions with the broker, was I informed that an access fee would be payable. This was never mentioned upfront, and it is unacceptable for such costs to be communicated only after the TV had already been collected. This experience is particularly frustrating as, since I have been with Hybrid Risk Management, no successful repairs have been completed. There have always been excuses. In fact, during a previous claim, my fridge was damaged by assessors and to date it has still not been repaired, nor has the water damage they caused been resolved. While debit orders are collected promptly every month, the level of service provided to customers is disappointing, unprofessional, and at times dismissive. I have requested that my TV be returned to me so that I can arrange the repair myself, yet I am still waiting for confirmation and the return of my TV. I request urgent assistance with: The immediate return of my TV in the same condition it was collected A clear explanation as to why the access fee was never disclosed upfront Feedback on how this matter will be resolved I look forward to your urgent response. Kind Regards L.Booysen
0
Replies (0)WK
Willem K
1 reviews | Active since Jul 2021
2 Dec 2025, 05:40
Never trust hybrid lost ration
I am extremely disappointed with the way my claim has been handled. I have now been waiting over a year with no feedback, no proof of any progress, and no indication that this matter is being taken seriously. Your appointed supplier caused damage to my kitchen wall and ceiling during the geyser replacement, and both my broker and I provided all the evidence long ago. Despite this, I receive no updates and it feels like there is no concern or urgency from your side. I need immediate answers on the following: Why there has been no feedback for more than a year; When you will recover the money from the supplier responsible; When my loss ratio will be corrected, as this damage was not caused by me. I expect urgent communication and proof of action taken. This delay is unacceptable. Regards, Please people think twice before use hybrid as there SUPPLIERS damage your wall and ceiling ehen replacing a geyser as there dont empty the kitchen and now i just dont received any feedback regarding recovery the fees and restructuring my lost ration Now i have bad lost ration of there applying supplies
Helpful (0)
|Replies (0)WK
Willem K
1 reviews | Active since Jul 2021
2 Dec 2025, 05:40
Never trust hybrid lost ration
I am extremely disappointed with the way my claim has been handled. I have now been waiting over a year with no feedback, no proof of any progress, and no indication that this matter is being taken seriously. Your appointed supplier caused damage to my kitchen wall and ceiling during the geyser replacement, and both my broker and I provided all the evidence long ago. Despite this, I receive no updates and it feels like there is no concern or urgency from your side. I need immediate answers on the following: Why there has been no feedback for more than a year; When you will recover the money from the supplier responsible; When my loss ratio will be corrected, as this damage was not caused by me. I expect urgent communication and proof of action taken. This delay is unacceptable. Regards, Please people think twice before use hybrid as there SUPPLIERS damage your wall and ceiling ehen replacing a geyser as there dont empty the kitchen and now i just dont received any feedback regarding recovery the fees and restructuring my lost ration Now i have bad lost ration of there applying supplies
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Replies (0)JO
Justin O
1 reviews | Active since Aug 2015
11 Nov 2025, 15:56
Excellent Service!
Fantastic service from Marietjie and all support staff that assisted me with car hire on a claim. I have been a broker for 25 years, and work with most major insurers. But Hybrid really went above and beyond. And everyone in the chain is effective and knows what needs to be done! Thank you Hybrid RM!
Helpful (0)
|Replies (0)JO
Justin O
1 reviews | Active since Aug 2015
11 Nov 2025, 15:56
Excellent Service!
Fantastic service from Marietjie and all support staff that assisted me with car hire on a claim. I have been a broker for 25 years, and work with most major insurers. But Hybrid really went above and beyond. And everyone in the chain is effective and knows what needs to be done! Thank you Hybrid RM!
0
Replies (0)JW
Johanette W
1 reviews | Active since Sept 2025
12 Sept 2025, 22:18
Great Client Experience and Professional Support
It’s truly a privilege working with Marietjie. Her professionalism, dedication, and warm client service always make the experience exceptional. She goes above and beyond to ensure everything runs smoothly, and it’s clear she takes pride in delivering outstanding service. Thank you, Marietjie, for the consistent effort and the positive impact you make!
Helpful (0)
|Replies (0)JW
Johanette W
1 reviews | Active since Sept 2025
12 Sept 2025, 22:18
Great Client Experience and Professional Support
It’s truly a privilege working with Marietjie. Her professionalism, dedication, and warm client service always make the experience exceptional. She goes above and beyond to ensure everything runs smoothly, and it’s clear she takes pride in delivering outstanding service. Thank you, Marietjie, for the consistent effort and the positive impact you make!
0
Replies (0)