LB
Lizelle B
Active since Jul 2022
51
Reviews
0
Industries
Reviews
51 reviews4 weeks ago
ABSOLUTELY AMAZING SERVICE
Once in a while you stumble apon someone working in the insurance industry that just WOW'S you !!! This is a rare find !!! However we had the absolute PLEASURE of dealing with Marietie Nieman recently on a claim :) WHAT A BREATH OF FRESH AIR !! This lady has excellent communication skills, and her emails are very friendly and professional. She responds promptly every time, and went out of her way to assist us by any means possible. Keep on doing what you're doing Marietjie ! It's very evident that you absolutely love your job :) Thank you so much ! Happy client = happy broker
0 replies
2 months ago
ABSOLUTELY AMAZING SERVICE
We had the absolute pleasure to deal with Sithembile Twala, they were AMAZING in handling the claim for our client. When assistance where required or feedback they were prompt and professional in their responses. Thank you very much, we truly appreciate your assistance. Happy client = Happy broker :)
1 reply
2 months ago
AWESOMELY AMAZING SERVICE YET AGAIN :)
We had the ABSOLUTE PLEASURE of dealing with Tiffany Jansen van Rensburg again on a claim for our client. Her service is consistent, as we ALWAYS experience the same level of AWESOMELY AMAZING SERVICE from her :). She definitely stands out from other call centre agents that we deal with on a daily basis. When feedback/assistance is required, she always responds promptly and professionaly ! This lady REALLY is AMAZING at her job !!! Thank you very much for always giving your best, and treating each and every claim/client like it's the only one you are dealing with ( even though we know that is not the reality - your service it on such a high standard, that it feels like this EVERY TIME ;) ).
1 reply
3 months ago
AMAZING 10 STAR SERVICE !!
Tiffany Jansen van Rensburg, recently assisted one of our clients with a claim. She was very prompt in her responses and really went out of her way to assist us and the client. She is very professional and REALLY AMAZING AT HER JOB !! I wish I could give 10 STARS as she deserves every single one of them :) Thank you so much Tiffany ! You are a breath of fresh air in an industry that often lacks service. Keep doing what you're doing, we appreciate you!
1 reply
3 months ago
PATHETIC SERVICE !!!
I Recently had a claim with OUTsurance, where I needed to use my rental vehicle option on my policy during the repair process. The repair process was quicker than expected (since I used my own service provider ). The Avis rental vehicle was received on Tuesday the 10th of February 2026. Due to the repairs being done quicker, I returned the rental vehicle on the 11th of February 2026. Upon delivery of the Avis vehicle I was advised it would take 7 days for the R2000 deposit, taken from my debit account to be refunded. We are now on day 12 !!! I've sent NUMBEROUS queries to Avis and OUTsurance to ask for feedback, till date the deposit has not been refunded to my account. When sending the complaint to OUTsurance I receive feedback that they can't trace the claim number, when it is noted in the SUBJECT LINE WITH THE CLAIM NUMBER PROVIDED BY THE CLAIMS HANDLER !! When escalating to Avis they keep on telling me they will get back to me, but never do !! This is exceptionally pathetic service from BOTH parties, and I truly regret even taking the Avis vehicle ( since I ended up using it only ONCE to fetch my kids from school before returning it, hence it was REALLY NOT WORTH all the frustrations regarding getting this deposit refunded into my account !! ). Avis ref no received: m9dKJ3 case: QMI6xo - claim no from OUTsurance received 356701618. I've been a loyal client of OUTsurance for over 10 years and this is the WORST service I've EVER RECEIVED !
2 replies
4 months ago
AWESOME SERVICE
Reabetswe Mabidikana, recently assisted us with a claim for one of our clients. She was very professional and kept us updated during the whole process. Thank you very much for your awesome service ! Happy client = happy broker :)
1 reply
4 months ago
EXCELLENT SERVICE
Tiffany Jansen van Rensburg recently assist one of our clients with a claim on their cell phone. She has excellent telephonic skills !! Often times when dealing with call centre agents, you end up leaving the conversation, frustrated and irritated, however Tiffany was extremely proffessional, and went out of her way to assist where possible, she also left a smile on my face every time we had a telephonic discussion, which is a TRUE ASSET AND SKILL :) and very rare in our industry, others can definitely learn from this lady !! Thank you so much Tiffany we truly apprecciate your excellent service :) If I could give you 6 stars I would definitely do that !! Happy client = happy broker
1 reply
4 months ago
AMAZINLY AWESOME SERVICE
Carike Wessels, is the ABSOLUTE BEST OF THE BEST !!! This lady ALWAYS goes out of her way to assist us in any way possible :) She is the example of what AWESOME SERVICE looks like !! Her responses are always prompt, no matter how busy she might be, and she never complains when we ask for assistance. Happy clients = happy broker ! Thank you so much for everything you do for us Carike, we REALLY APPRECIATE YOU !! Give that woman a BELLS :)
1 reply
7 months ago
INCREDIBLE SERVICE !!
I wish I could give a 10star rating!! Momentum would not be the same without Carike Wessels !! This lady is an absolute LIGHT when it comes to customer/broker service. She is ALWAYS willing to assist, and her response time on emails are incredible, she always makes us feel like we are the ONLY client and never complains when we require assistance. She will walk then extra 500 miles to ensure all is going smoothly when it comes to our claims. It's always such a pleasure dealing with her :). Her email communication is always friendly and very professional, and we never feel like we are "bothering" her, even when we sometimes require assistance on several matters in one day. She is an ABSOLUTE GEM!! Thank you so much Carike, we really appreciate you. The claim number as reference is only one example of many. I probably have 10 claims I would be able to give a compliment on at this very moment - however HP only allows for one in a certain time period - perhaps they should have a look at amending this procedure - as many compliments are lost due to this. I would love to write a compliment on each and every claim she assists us with, as SHE DESERVES IT!
1 reply
7 months ago
AMAZING SERVICE
Tiffany Jansen van Rensburg, recently assisted us with a claim. She is very professional and has great telephonic and email skills and style. Often times when dealing with call centres, you leave the conversation irritated and frustrated, however this was definitely not the case with Tiffany, she left me with a smile on my face and restored faith in call centre service. Thank you so much !
1 reply
Review Distribution
5 Star
49 (96.07843137254902%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (3.9215686274509802%)