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Hisense
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hisense delivers a deeply polarised experience. Some customers praise friendly call centre agents and quick technician dispatches, but a much larger group reports product failures, voided warranties citing pests or cracks, unreachable support lines, and weeks or months of unresolved repairs. After-sales service and product durability are the dominant pain points across TVs, fridges, dishwashers and washing machines.
TrustIndex
5.7
Ranking
#9
in Phones & Computers
NPS Score
-32
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Hisense delivers a deeply polarised experience. Some customers praise friendly call centre agents and quick technician dispatches, but a much larger group reports product failures, voided warranties citing pests or cracks, unreachable support lines, and weeks or months of unresolved repairs. After-sales service and product durability are the dominant pain points across TVs, fridges, dishwashers and washing machines.
The most common complaint about Hisense, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Performance. Product Quality & Performance (1.8). Customers report TVs failing within months with screen lines, fridges dying under warranty, dishwasher racks rusting, microwaves rusting inside, and washing machines with recurring faults. Many feel Hisense products fail just outside warranty periods.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I honestly don’t know where Hisense SA gets its positive reviews, because my experience has been an absolute nightmare of pure incompetence and zero care. I bought a Hisense microwave via Takealot. It lasted exactly 2 months before it stopped heating food. Appliances break, fine! but trying to get Hisense to honor their warranty is like screaming into a black hole. One of the official support email listed on Takealot ([email protected])? Does not exist. The contact cellphone number? Dead. When I finally got through to them via email, I sent every single detail up front: receipt, model, and serial number. It took them 2 full weeks just to reply. And their brilliant response? They asked for a picture of the serial number. I sent it instantly. 3 days later, they rep**** again asking for the exact same picture I had just sent. Are the people handling the emails even awake? I have now been sitting with a broken microwave for 3 weeks while Hisense masterfully wastes my time. Takealot really needs to take over aftercare for them, because Hisense SA clearly has no clue what they are doing. To make matters worse, I also own a Hisense TV worth over R35,000 that I am currently struggling to license-register. If this is the pathetic level of service they give for a microwave, I am absolutely terrified of what will happen if my TV gives up. Buying Hisense is my biggest financial regret. Do yourself a favour and avoid this brand at all costs if the retailer isn't handling the warranty directly. Absolute ******* service.
1 reviews | Active since Jan 2020
I honestly don’t know where Hisense SA gets its positive reviews, because my experience has been an absolute nightmare of pure incompetence and zero care. I bought a Hisense microwave via Takealot. It lasted exactly 2 months before it stopped heating food. Appliances break, fine! but trying to get Hisense to honor their warranty is like screaming into a black hole. One of the official support email listed on Takealot ([email protected])? Does not exist. The contact cellphone number? Dead. When I finally got through to them via email, I sent every single detail up front: receipt, model, and serial number. It took them 2 full weeks just to reply. And their brilliant response? They asked for a picture of the serial number. I sent it instantly. 3 days later, they rep**** again asking for the exact same picture I had just sent. Are the people handling the emails even awake? I have now been sitting with a broken microwave for 3 weeks while Hisense masterfully wastes my time. Takealot really needs to take over aftercare for them, because Hisense SA clearly has no clue what they are doing. To make matters worse, I also own a Hisense TV worth over R35,000 that I am currently struggling to license-register. If this is the pathetic level of service they give for a microwave, I am absolutely terrified of what will happen if my TV gives up. Buying Hisense is my biggest financial regret. Do yourself a favour and avoid this brand at all costs if the retailer isn't handling the warranty directly. Absolute ******* service.
1 reviews | Active since Jan 2020
I bought a Hisense Air Fryer on Amazon on 29 Oct 2024, specifically choosing it for its advertised 2-year warranty. On 16 May 2026, the unit died completely. Hisense has validated the failure and even issued a Credit Pre-Approval number (Ref: 225306348 / Service Ref: 2633277). However, they refuse to actually fulfill it. Instead, they are giving me the run-around, insisting that Amazon must collect the unit and pay out the credit. Amazon’s policy is clear: they do not handle manufacturer warranties past the initial return window. I have spent over 10 days going back and forth. Supervisor Zandile assured me the issue with Amazon would be resolved by today, Wednesday 27 May. Instead, I am left with a broken appliance and zero accountability. Hisense, a B2B logistical breakdown between you and Amazon is not the consumer's problem. You are legally bound by the Consumer Protection Act to honor your product warranty. Stop passing the buck, arrange collection, and replace my unit or refund me directly.
1 reviews | Active since Jan 2020
I bought a Hisense Air Fryer on Amazon on 29 Oct 2024, specifically choosing it for its advertised 2-year warranty. On 16 May 2026, the unit died completely. Hisense has validated the failure and even issued a Credit Pre-Approval number (Ref: 225306348 / Service Ref: 2633277). However, they refuse to actually fulfill it. Instead, they are giving me the run-around, insisting that Amazon must collect the unit and pay out the credit. Amazon’s policy is clear: they do not handle manufacturer warranties past the initial return window. I have spent over 10 days going back and forth. Supervisor Zandile assured me the issue with Amazon would be resolved by today, Wednesday 27 May. Instead, I am left with a broken appliance and zero accountability. Hisense, a B2B logistical breakdown between you and Amazon is not the consumer's problem. You are legally bound by the Consumer Protection Act to honor your product warranty. Stop passing the buck, arrange collection, and replace my unit or refund me directly.
Hisense scores 2.1 out of 5 on Hellopeter's AI analysis of service quality in Phones & Computers, compared to the Phones & Computers industry average of 2.8. Their strongest theme is In-Store Experience (3.2); their weakest is Returns & Warranty (1.7). The top AI-rated Phones & Computers business on Hellopeter is Super Communications (4.7). How is the AI Score calculated? →
Hisense has a TrustIndex of 5.7 out of 10 on Hellopeter, based on 629 reviews in the last 12 months. Hellopeter has tracked Hisense across 3,550 total reviews. How is the TrustIndex calculated? →