CD
Clinton C
Active since Oct 2019
6
Reviews
0
Industries
Reviews
6 reviews2 weeks ago
Efficient,quick reso...
Efficient,quick resolving and very pleasant.....top service indeed.would recommend hisense to anyone all my appliances are hisense
1 reply
3 months ago
Service is efficient...
Service is efficient and everything can be done on whatsapp at the customer's convenience thank you to emely mollootimile
1 reply
15 months ago
I was assisted by Mumina and had a very pleasant experience
I was assisted by Mumina and had a very pleasant experience. She went above and beyond to help where she could. Thank you Mumina,it's not very often that you recieve top notch service 🌟
1 reply
35 months ago
Great experience cha...
Great experience chatting to justin louw and also saved me on insuring with momentum vehicle and house hold contents....its not very often that you can speak to someone at a call centre and feel completely satisfied with the conversation thank you for making it a pleasant experience👍
1 reply
80 months ago
COMPLAINT AMP INSURANCE POLICY UNDERWRITTEN BY LOMBARD INSURANCE
COMPLAINT ADVANCE MOTOR PROTECTOR MECHANICAL BREAKDOWN INSURANCE PLATINUM OPTION 2 VEHICLE DETAILS: FORD FOCUS 2.0 TDCI MODEL: TREND POWERSHIFT 5 DR Above insurance was bought from Chris at Safari Motors (car salesman) at Bellville on the 29th of June 2017 for a period of two years from date of signature. At no time whatsoever I was ever informed by Chris that AMP does not cover only limited automatic parts and only when the car is totally broken down - to be towed in. According to me this policy was fraudulently sold to me as I was told by Chris that this policy will cover for anything that needs to be fixed or that has broken down as per the table of scope of cover on page 12 of the policy and that this specific policy was much better than the previous three policies that I also bought from him during the last 8 years. On the 9th of May 2019 I experienced my clutch to slip and shudder and decided to take my vehicle in to Mayfair Gearbox Nationwide to have it checked out. On the 16th of May 2019 I was informed by Mayfair Gearbox Nationwide after diagnostics that the gearbox had to be removed to find the fault as the (wet) clutch in this specific model is situated inside the gearbox. On the 21st of May 2019 Mayfair Gearbox Nationwide informed me that the reason for my clutch that is slipping was because of the failure on the clutch damper spring guides and therefore it caused the incorrect application of the K1 and K2 pistons resulting in the K1 and K2 clutches to glaze and burn. Due to this it caused the contamination of the transmission and mechatronic unit and it resulted in the clutch to slip and shudder. During this time a claim was sent by Mayfair to AMP (Advantage Motor Protector) to cover these costs as the car was still under warranty by AMP until the 29th of June 2019. From the date of purchase until the date of repair (+- 2 years) the car only had 12 348 km's put on additionally. It is therefore clear that I do not abuse my vehicles in any manner after purchase. On the 27th of May 2019 I was informed by AMP Warranties that this specific policy does not cover Automatic gearboxes (even though the insurance policy stated clearly that my car is an automatic model - Trend Powershift 5dr and the actual fault was the clutch). A few minutes later I was informed by sms the following message: "We are unable to process your claim due to parts not covered. Regards FSP45942". On the 3rd of June 2019 I phoned Chris from Safari Motors to try to find out what Chris could sort out with AMP. He then informed me that AMP will send out a representative to Mayfair Gearbox to explain the quotation and the reason what the cause of it was. During this time my wife was contacted by Safari Motors's clerk that handles the administration of all policies sold by Safari Motors to say that she would take this matter up with AMP and refer back to me. My wife tried to contact her numerous times to no avail and eventually got hold of her after a few days where she informed her that AMP will pay out R1250 as full and final payment towards the claim. On the 4th of June 2019 Chris contacted me to say that AMP warranty was busy with the report from the assessor and was sorting it out at his office. Between the 4th and the 6th of June 2019 Chris contacted me again to inform me that AMP is not going to cover the claim, but he will speak to the principal dealer of Safari Motors and will see what amount Safari Motors can come up with to contribute towards the R43 671.99 account that was payable to Mayfair Gearbox. He also asked me to ask for a discount on the outstanding amount. This is clearly an indication of Chris admitting he was at fault selling the policy to us under false pretenses. I subsequently asked the service advisor of Mayfair Gearbox for a discounted rate, however they did not want to accommodate us. On the 26th of June 2019 when we settled the outstanding amount to Mayfair Gearbox my wife contacted Chris to ask what amount Safari Motors will contribute towards the repair. Chris then informed my wife that Safari Motors cannot afford to pay any amount towards the repair. During this conversation Chris had the audacity to offer to source us a car by bringing in the Ford Focus after repairs and we would have to pay additional fees. We refused this offer immediately. On the 26th of June 2019 I paid the last amount due to Mayfair Gearbox. Until today I have not been contacted by any party concerning trying to solve this matter amicably and no money was received by us from AMP or Safari Motors.
0 replies
80 months ago
SELLING POLICIES UNDER FALSE PRETENSES
COMPLAINT ADVANCE MOTOR PROTECTOR MECHANICAL BREAKDOWN INSURANCE PLATINUM OPTION 2YEARS SOLD BY SAFARI MOTORS VEHICLE DETAILS: FORD FOCUS 2.0 TDCIMODEL: TREND POWERSHIFT 5 DR Above insurance was bought from Chris at Safari Motors (car salesman) at Bellville on the 29th of June 2017 for a period of two years from date of signature. At no time whatsoever I was ever informed by Chris that AMP does not cover only limited automatic parts and only when the car is totally broken down - to be towed in. According to me this policy was fraudulently sold to me as I was told by Chris that this policy will cover for anything that needs to be fixed or that has broken down as per the table of scope of cover on page 12 of the policy and that this specific policy was much better than the previous three policies that I also bought from him during the last 8 years. On the 9th of May 2019 I experienced my clutch to slip and shudder and decided to take my vehicle in to Mayfair Gearbox Nationwide to have it checked out. On the 16th of May 2019 I was informed by Mayfair Gearbox Nationwide after diagnostics that the gearbox had to be removed to find the fault as the (wet) clutch in this specific model is situated inside the gearbox. On the 21st of May 2019 Mayfair Gearbox Nationwide informed me that the reason for my clutch that is slipping was because of the failure on the clutch damper spring guides and therefore it caused the incorrect application of the K1 and K2 pistons resulting in the K1 and K2 clutches to glaze and burn. Due to this it caused the contamination of the transmission and mechatronic unit and it resulted in the clutch to slip and shudder. During this time a claim was sent by Mayfair to AMP (Advantage Motor Protector) to cover these costs as the car was still under warranty by AMP until the 29th of June 2019. From the date of purchase until the date of repair (+- 2 years) the car only had 12 348 km's put on additionally. It is therefore clear that I do not abuse my vehicles in any manner after purchase. On the 27th of May 2019 I was informed by AMP Warranties that this specific policy does not cover Automatic gearboxes (even though the insurance policy stated clearly that my car is an automatic model - Trend Powershift 5dr and the actual fault was the clutch). A few minutes later I was informed by sms the following message: "We are unable to process your claim due to parts not covered. Regards FSP45942". On the 3rd of June 2019 I phoned Chris from Safari Motors to try to find out what Chris could sort out with AMP. He then informed me that AMP will send out a representative to Mayfair Gearbox to explain the quotation and the reason what the cause of it was. During this time my wife was contacted by Safari Motors's clerk that handles the administration of all policies sold by Safari Motors to say that she would take this matter up with AMP and refer back to me. My wife tried to contact her numerous times to no avail and eventually got hold of her after a few days where she informed her that AMP will pay out R1250 as full and final payment towards the claim. On the 4th of June 2019 Chris contacted me to say that AMP warranty was busy with the report from the assessor and was sorting it out at his office. Between the 4th and the 6th of June 2019 Chris contacted me again to inform me that AMP is not going to cover the claim, but he will speak to the principal dealer of Safari Motors and will see what amount Safari Motors can come up with to contribute towards the R43 671.99 account that was payable to Mayfair Gearbox. He also asked me to ask for a discount on the outstanding amount. This is clearly an indication of Chris admitting he was at fault selling the policy to us under false pretenses. I subsequently asked the service advisor of Mayfair Gearbox for a discounted rate, however they did not want to accommodate us. On the 26th of June 2019 when we settled the outstanding amount to Mayfair Gearbox my wife contacted Chris to ask what amount Safari Motors will contribute towards the repair. Chris then informed my wife that Safari Motors cannot afford to pay any amount towards the repair. During this conversation Chris had the audacity to offer to source us a car by bringing in the Ford Focus after repairs and we would have to pay additional fees. We refused this offer immediately. On the 26th of June 2019 I paid the last amount due to Mayfair Gearbox. Until today I have not been contacted by any party concerning trying to solve this matter amicably and no money was received by us from AMP or Safari Motors.
0 replies
Review Distribution
5 Star
3 (50%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)