Shocking unprofessionalism! Two-month-old microwave broken, Hisense SA is ghosting me

I honestly don’t know where Hisense SA gets its positive reviews, because my experience has been an absolute nightmare of pure incompetence and zero care.

I bought a Hisense microwave via Takealot. It lasted exactly 2 months before it stopped heating food. Appliances break, fine! but trying to get Hisense to honor their warranty is like screaming into a black hole.

One of the official support email listed on Takealot ([email protected])? Does not exist. The contact cellphone number? Dead.

When I finally got through to them via email, I sent every single detail up front: receipt, model, and serial number. It took them 2 full weeks just to reply. And their brilliant response? They asked for a picture of the serial number.

I sent it instantly. 3 days later, they rep**** again asking for the exact same picture I had just sent. Are the people handling the emails even awake?

I have now been sitting with a broken microwave for 3 weeks while Hisense masterfully wastes my time. Takealot really needs to take over aftercare for them, because Hisense SA clearly has no clue what they are doing.

To make matters worse, I also own a Hisense TV worth over R35,000 that I am currently struggling to license-register. If this is the pathetic level of service they give for a microwave, I am absolutely terrified of what will happen if my TV gives up.

Buying Hisense is my biggest financial regret. Do yourself a favour and avoid this brand at all costs if the retailer isn't handling the warranty directly. Absolute ******* service.