Herotel Truecom
Claimed Business
|1|27 Reviews (last 12 months)|This business does not respond to reviews
Herotel Truecom
Claimed Business
|1
27 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Herotel Truecom is facing significant dissatisfaction across multiple branches and service areas. Customers consistently mention prolonged internet outages, inconsistent connection speeds that fall short of paid packages, and difficulty reaching support through phone or WhatsApp channels. A recurring theme is unresolved technical tickets, missed installation and relocation appointments, and billing or account confusion. Reviewers frequently express frustration with unhelpful call centre interactions, automated responses, and a perceived lack of accountability from technicians and management. The field technicians occasionally receive isolated acknowledgement, but overall sentiment skews heavily negative.
Performance(last 12 months):
Trustindex Rating
1.7NPS Score
-67Unlikely
TrustIndex
1.7
NPS Score
-67
Recommended: Unlikely
Review Distribution
1|27 Reviews
Sep '25 - Aug '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNJ
Nico J
1 reviews | Active since May 2026
26 May 2026, 08:25
Stick to one lie please
For the last 5 days in Komatipoort. I have sat without internet. Only form of communication is with a chat bot and then with a person. I have been **** to so much with half answers. Like if the service is not back in 4 hours please contact us again. The their is an outage then it's my pole the they promise a tech then there is a outage. All will my neighbors have internet. The worst service provider I have ever worked witb
Helpful (0)
|Replies (0)NJ
Nico J
1 reviews | Active since May 2026
26 May 2026, 08:25
Stick to one lie please
For the last 5 days in Komatipoort. I have sat without internet. Only form of communication is with a chat bot and then with a person. I have been **** to so much with half answers. Like if the service is not back in 4 hours please contact us again. The their is an outage then it's my pole the they promise a tech then there is a outage. All will my neighbors have internet. The worst service provider I have ever worked witb
0
Replies (0)EC
Edward C
1 reviews | Active since Aug 2023
25 May 2026, 14:49
Herotel Ladismith
Worst ****en experience with Herotel lately in Ladismith, Western Cape. I've been without internet for more then 2 weeks now. I keep on calling them mind you with my airtime because everytime they said they will call me back but that never happens. Im still waiting for them to come out and restore my internet connection. So they expect me to pay for a full month where for more then half the month i didnt even have internet connection.
Helpful (0)
|Replies (0)EC
Edward C
1 reviews | Active since Aug 2023
25 May 2026, 14:49
Herotel Ladismith
Worst ****en experience with Herotel lately in Ladismith, Western Cape. I've been without internet for more then 2 weeks now. I keep on calling them mind you with my airtime because everytime they said they will call me back but that never happens. Im still waiting for them to come out and restore my internet connection. So they expect me to pay for a full month where for more then half the month i didnt even have internet connection.
0
Replies (0)ZM
Zuzumuzi M
1 reviews | Active since Apr 2026
17 May 2026, 10:59
Herotel.
I app**** for home wifi to be installed, I made the application on the 9th, a confirmation was made that they will come on 16th, they did not come, called them they said I must give them an hour they are finishing up somewhere, that was around 10 am, only around 15H30 when I call again to ask where they are, I was told they will come today as it is Sunday, no pitch still when I call them their lines are off, this has inconvenienced me because am supposed to be working and I did explain that when I went to apply and I was told it would be done within an hour but am here with no internet coverage and no response what so ever from them.
Helpful (0)
|Replies (0)ZM
Zuzumuzi M
1 reviews | Active since Apr 2026
17 May 2026, 10:59
Herotel.
I app**** for home wifi to be installed, I made the application on the 9th, a confirmation was made that they will come on 16th, they did not come, called them they said I must give them an hour they are finishing up somewhere, that was around 10 am, only around 15H30 when I call again to ask where they are, I was told they will come today as it is Sunday, no pitch still when I call them their lines are off, this has inconvenienced me because am supposed to be working and I did explain that when I went to apply and I was told it would be done within an hour but am here with no internet coverage and no response what so ever from them.
0
Replies (0)LN
Luzanne N
1 reviews | Active since Feb 2026
15 May 2026, 10:36
No Support, No Maintenance, No Reliable Internet
This service has become incredibly frustrating. We signed up and pay for a 50 Meg line, but performance is nowhere close to what we should be receiving. The internet disconnects around 3 times every hour and it has become impossible to work productively. Complaints and tickets are logged repeatedly with no meaningful feedback. Even more concerning is the condition of the infrastructure. Fibre lines are lying exposed and damaged for days and weeks with no sign of repair teams. Clients are paying customers and should not have to beg for stable internet service.
Helpful (0)
|Replies (0)LN
Luzanne N
1 reviews | Active since Feb 2026
15 May 2026, 10:36
No Support, No Maintenance, No Reliable Internet
This service has become incredibly frustrating. We signed up and pay for a 50 Meg line, but performance is nowhere close to what we should be receiving. The internet disconnects around 3 times every hour and it has become impossible to work productively. Complaints and tickets are logged repeatedly with no meaningful feedback. Even more concerning is the condition of the infrastructure. Fibre lines are lying exposed and damaged for days and weeks with no sign of repair teams. Clients are paying customers and should not have to beg for stable internet service.
0
Replies (0)ST
SIBIGI T
1 reviews | Active since May 2026
13 May 2026, 13:50
Their fiber was work...
Their fiber was working well until yesterday suddenly it disconnected on my phone and when I tried to reconnect it says password is wrong and I never changed password I've been using it for 2 years if not 3 And their services are bad they dont respond messages and I wasted my airtime trying to call them and they put me on hold I've been trying to solve this for the past 5 hours
Helpful (0)
|Replies (0)ST
SIBIGI T
1 reviews | Active since May 2026
13 May 2026, 13:50
Their fiber was work...
Their fiber was working well until yesterday suddenly it disconnected on my phone and when I tried to reconnect it says password is wrong and I never changed password I've been using it for 2 years if not 3 And their services are bad they dont respond messages and I wasted my airtime trying to call them and they put me on hold I've been trying to solve this for the past 5 hours
0
Replies (0)RC
DL
Donald L
1 reviews | Active since Apr 2019
22 Apr 2026, 08:49
Disgusting customer service and ********* accounts department
It brings me great discomfort by not being able to rate this circus of a company zero. Honestly save yourself the worst customer service and most useless accounts department (their accountants have lucky packet degrees from a claw machine) you will ever experience in your life. You get what you pay for in the market and this is really cheap **** to put it bluntly. If Jerry Springer was an ISP it would be villaintel.
Helpful (0)
|Replies (0)DL
Donald L
1 reviews | Active since Apr 2019
22 Apr 2026, 08:49
Disgusting customer service and ********* accounts department
It brings me great discomfort by not being able to rate this circus of a company zero. Honestly save yourself the worst customer service and most useless accounts department (their accountants have lucky packet degrees from a claw machine) you will ever experience in your life. You get what you pay for in the market and this is really cheap **** to put it bluntly. If Jerry Springer was an ISP it would be villaintel.
0
Replies (0)MH
Mariehett H
1 reviews | Active since Sept 2025
24 Mar 2026, 10:36
Terrible customer service
First the receptionest has an attitude, if there is 3 or more customers she gets frustrated and her customer service is poor. Not a great way to be greated and serviced. Secondly the worker Erik he has no filter to his mouth,installs something and its not correct to get them out again. He supplies you with a quote and then when you follow up with the receptiones the quote does not corrospond as if he wants to charge more to receive something out and you dont get a slip for purchase, their excuse is it has someones account number on.
Helpful (0)
|Replies (0)MH
Mariehett H
1 reviews | Active since Sept 2025
24 Mar 2026, 10:36
Terrible customer service
First the receptionest has an attitude, if there is 3 or more customers she gets frustrated and her customer service is poor. Not a great way to be greated and serviced. Secondly the worker Erik he has no filter to his mouth,installs something and its not correct to get them out again. He supplies you with a quote and then when you follow up with the receptiones the quote does not corrospond as if he wants to charge more to receive something out and you dont get a slip for purchase, their excuse is it has someones account number on.
0
Replies (0)