HEALth-WorX Medical Centres
Unclaimed Business
|2|13 Reviews (last 12 months)|This business does not respond to reviews
HEALth-WorX Medical Centres
Unclaimed Business
|2
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, HEALth-WorX Medical Centres is receiving predominantly negative feedback across multiple branches including Cresta, Benoni, Carlswald, Montana, and Lynnwood. Customers consistently mention unprofessional reception staff, long waiting times despite booked appointments, and poor follow-up on test results and refunds. A recurring theme involves specific doctors perceived as rude or rushed, alongside billing disputes with medical aids. A minority of reviewers highlight friendly communication and helpful nursing staff, suggesting service quality varies significantly depending on the branch and individual practitioner encountered.
Performance(last 12 months):
Trustindex Rating
2.8NPS Score
-72Unlikely
TrustIndex
2.8
NPS Score
-72
Recommended: Unlikely
Review Distribution
2|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Dibuseng M
1 reviews | Active since May 2026
24 May 2026, 10:04
Bad service at government clinic
Unsatisfied about their service my partner took our daughter to the clinic just around 6 she's been crying about headache since she fell yesterday late now it's 10:03 still she not attend a guy a bitten after them was attended it's really not fair
Helpful (0)
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Dibuseng M
1 reviews | Active since May 2026
24 May 2026, 10:04
Bad service at government clinic
Unsatisfied about their service my partner took our daughter to the clinic just around 6 she's been crying about headache since she fell yesterday late now it's 10:03 still she not attend a guy a bitten after them was attended it's really not fair
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Replies (0)AV
Amanda V
1 reviews | Active since Aug 2012
12 May 2026, 11:53
Health-Worx Montana Compliment
This is about your Montana branch. What a pleasure in dealing with them. Especially a lady called Elandri that really went out of her way to assist me. It was a Saturday but that didn't deter her from finalising my query. You can be proud to have staff like that. Keep up the good work.
Helpful (0)
|Replies (0)AV
Amanda V
1 reviews | Active since Aug 2012
12 May 2026, 11:53
Health-Worx Montana Compliment
This is about your Montana branch. What a pleasure in dealing with them. Especially a lady called Elandri that really went out of her way to assist me. It was a Saturday but that didn't deter her from finalising my query. You can be proud to have staff like that. Keep up the good work.
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Replies (0)CR
Connie R
1 reviews | Active since Nov 2020
22 Apr 2026, 01:53
Refund and unprofessional pay point lady
Health worx Cresta and their head office are so unprofessional on the 10/04/2026 I visited their practice I called my medical aid before visiting them and my medical aid said they are paying 100%,after my consultation I checked with pay point and the lady said I need pay I asked her how come cos my medical aid paid for my consultation but she said no I need to pay cos the is amount that was due then I paid that amount . Following day I called my medical aid discovery and they confirmed my bill was settled. I sent all documents that they requested regarding my refund and they said to me I will get my refund within 72 hours till today no refund, head office lady she doesn't know what she's doing and the lady who was assisting me in Cresta branch she was so unprofessional. Head office lady since she said she will call me back till today I have to chase them for my refund which is not fair to me. Can I get my refund please Cresta branch and their head office.
Helpful (0)
|Replies (0)CR
Connie R
1 reviews | Active since Nov 2020
22 Apr 2026, 01:53
Refund and unprofessional pay point lady
Health worx Cresta and their head office are so unprofessional on the 10/04/2026 I visited their practice I called my medical aid before visiting them and my medical aid said they are paying 100%,after my consultation I checked with pay point and the lady said I need pay I asked her how come cos my medical aid paid for my consultation but she said no I need to pay cos the is amount that was due then I paid that amount . Following day I called my medical aid discovery and they confirmed my bill was settled. I sent all documents that they requested regarding my refund and they said to me I will get my refund within 72 hours till today no refund, head office lady she doesn't know what she's doing and the lady who was assisting me in Cresta branch she was so unprofessional. Head office lady since she said she will call me back till today I have to chase them for my refund which is not fair to me. Can I get my refund please Cresta branch and their head office.
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Replies (0)PM
Phelisa M
1 reviews | Active since Sept 2011
27 Mar 2026, 13:57
Pathetic service
Health Worx Cresta service is pathetic the receptionist doesn't pay attention to which doctor you supposed to go to only assuming which one you going to. I waited for an hour and I wasn't assisted only to have patient before me sent in to be attended to. 😕 I made an appointment I didn't walk through
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Phelisa M
1 reviews | Active since Sept 2011
27 Mar 2026, 13:57
Pathetic service
Health Worx Cresta service is pathetic the receptionist doesn't pay attention to which doctor you supposed to go to only assuming which one you going to. I waited for an hour and I wasn't assisted only to have patient before me sent in to be attended to. 😕 I made an appointment I didn't walk through
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Replies (0)NC
Nicole Curtis-Green
1 reviews | Active since Oct 2020
23 Mar 2026, 14:00
Time and Fuel Wasted Due to Poor Service Delivery and Rude, Impatient Staff
I had a very frustrating experience with HealthWorx, Benoni branch. I first emailed on 12 March and had to continuously follow up with no proper assistance. The staff I spoke to over the phone were rude, impatient, and one in particular was condescending, which made the whole process unnecessarily stressful. By 23 March (12 days later), I had no choice but to use my off day and fuel to go in person—only to find out the letter was never emailed to me and, on top of that, it was incorrect. Overall, this was a complete waste of my time and energy. I will not be returning and will be advising others to avoid this hassle. Posting this on HelloPeter so others are aware.
Helpful (0)
|Replies (0)NC
Nicole Curtis-Green
1 reviews | Active since Oct 2020
23 Mar 2026, 14:00
Time and Fuel Wasted Due to Poor Service Delivery and Rude, Impatient Staff
I had a very frustrating experience with HealthWorx, Benoni branch. I first emailed on 12 March and had to continuously follow up with no proper assistance. The staff I spoke to over the phone were rude, impatient, and one in particular was condescending, which made the whole process unnecessarily stressful. By 23 March (12 days later), I had no choice but to use my off day and fuel to go in person—only to find out the letter was never emailed to me and, on top of that, it was incorrect. Overall, this was a complete waste of my time and energy. I will not be returning and will be advising others to avoid this hassle. Posting this on HelloPeter so others are aware.
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Replies (0)bG
brandon G
1 reviews | Active since Apr 2014
23 Feb 2026, 21:29
Healthworx carlswald
I am very annoyed I have been transferred over 10 times and they eventually dropped the phone . This is the service we getting from a state of the art medical facility they should be ashamed of them selfs healthworx carlswald. I eventually spoke to a sister (lindiwe) think that's her name and she said she is just getting my file and will call back till now still waiting
Helpful (0)
|Replies (0)bG
brandon G
1 reviews | Active since Apr 2014
23 Feb 2026, 21:29
Healthworx carlswald
I am very annoyed I have been transferred over 10 times and they eventually dropped the phone . This is the service we getting from a state of the art medical facility they should be ashamed of them selfs healthworx carlswald. I eventually spoke to a sister (lindiwe) think that's her name and she said she is just getting my file and will call back till now still waiting
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Replies (0)NM
Nkosenye M
1 reviews | Active since May 2023
9 Feb 2026, 08:48
Rude and Terrible Experience
Rude and Terrible attitude Dr Stephanie Gouws, she has such a terrible ATTITUDE and Extremely unprofessional. She shouldn’t be dealing with patients if her attitude is this rotten. NO examination on patient and then writes a script/ referral without my Name and Surname Details, is that even legal. She’s just RUDE! Terrible experience
Helpful (0)
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Nkosenye M
1 reviews | Active since May 2023
9 Feb 2026, 08:48
Rude and Terrible Experience
Rude and Terrible attitude Dr Stephanie Gouws, she has such a terrible ATTITUDE and Extremely unprofessional. She shouldn’t be dealing with patients if her attitude is this rotten. NO examination on patient and then writes a script/ referral without my Name and Surname Details, is that even legal. She’s just RUDE! Terrible experience
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Replies (0)NM
Nkosenye M
1 reviews | Active since May 2023
9 Feb 2026, 08:39
Rude and Terrible attitude
Dr Stephanie Gouws, she has such a terrible ATTITUDE and Extremely unprofessional. She shouldn’t be dealing with patients if her attitude is this rotten. NO examination on patient and then writes a script without my Name and Surname Details. She’s just RUDE! Terrible experience how legal is that?
Helpful (0)
|Replies (0)NM
Nkosenye M
1 reviews | Active since May 2023
9 Feb 2026, 08:39
Rude and Terrible attitude
Dr Stephanie Gouws, she has such a terrible ATTITUDE and Extremely unprofessional. She shouldn’t be dealing with patients if her attitude is this rotten. NO examination on patient and then writes a script without my Name and Surname Details. She’s just RUDE! Terrible experience how legal is that?
0
Replies (0)