Goodall & Bourne
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Goodall & Bourne
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBB
Belinda B
1 reviews | Active since Jan 2020
14 Apr 2026, 06:00
UNDIGNIFIED AND SHOCKING UNDERTAKING SERVICES
I recently faced a difficult time with the passing of my mother, who was a long-time member of the New Apostolic Church. When I reached out to her designated priest for guidance on funeral arrangements, I was referred to Goodall and Bourne, among others, and trusted his referral after he said they are family of his, with the expectation that they would provide exceptional service. Unfortunately, my experience was anything but satisfactory. From the outset, I was shocked to discover unexpected charges. Candice from Goodall failed to inform me about a R5,000 fee for a YouTube link to include distant family members in the memorial service, only to later inform me it wasn’t possible due to timing constraints over Easter weekend. This left us feeling blindsided. Additionally, we incurred an extra R750 charge for altar flowers that did not meet our requests AT ALL. While I appreciated receiving a refund for the flowers, Lynn Truter’s comment that this was "the only thing" they were at fault with felt dismissive of our overall experience. The service itself was distressing. We had explicitly communicated my mother’s wishes regarding her memorial, but Goodall and Bourne insisted on a coffin, disregarding our requests. The demand for us to collect flowers ourselves if we chose not to have a coffin was unprecedented and showed a lack of sensitivity during an already difficult time. They handled the claim on behalf of me which I gave consent to BEFORE I could know what sharks they are, claiming R20,750, which one industry insider referred to as "daylight *******”. NOT ONCE did they even ask me for my banking details, indicating a troubling lack of transparency. My brother initially supported the idea of a coffin for closure but changed his mind when he realized the associated costs, yet our wishes were not respected. Comparing Goodall and Bourne to Avbob, which Goodall and Bourne referred to as “inferior” and yet they deliver far better services at reasonable prices AND do not force things onto people for an extra buck, showed me how misled I was. My mother’s priest advised against Avbob without mentioning we had a choice, leaving us with regret. Moreover, I had to manage complications regarding my residency address that they filled in completely incorrectly on the form, which led to further stress during an already overwhelming time. Lynn Truter’s communication was marked by contempt and a lack of empathy, culminating in her blocking me after suggesting I open a case at SAPS if I felt I was done by. In conclusion, my experience with Goodall and Bourne was deeply disappointing. Their lack of professionalism and compassion during such a sensitive time is unacceptable, and I would not recommend their services to anyone.
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Belinda B
1 reviews | Active since Jan 2020
14 Apr 2026, 06:00
UNDIGNIFIED AND SHOCKING UNDERTAKING SERVICES
I recently faced a difficult time with the passing of my mother, who was a long-time member of the New Apostolic Church. When I reached out to her designated priest for guidance on funeral arrangements, I was referred to Goodall and Bourne, among others, and trusted his referral after he said they are family of his, with the expectation that they would provide exceptional service. Unfortunately, my experience was anything but satisfactory. From the outset, I was shocked to discover unexpected charges. Candice from Goodall failed to inform me about a R5,000 fee for a YouTube link to include distant family members in the memorial service, only to later inform me it wasn’t possible due to timing constraints over Easter weekend. This left us feeling blindsided. Additionally, we incurred an extra R750 charge for altar flowers that did not meet our requests AT ALL. While I appreciated receiving a refund for the flowers, Lynn Truter’s comment that this was "the only thing" they were at fault with felt dismissive of our overall experience. The service itself was distressing. We had explicitly communicated my mother’s wishes regarding her memorial, but Goodall and Bourne insisted on a coffin, disregarding our requests. The demand for us to collect flowers ourselves if we chose not to have a coffin was unprecedented and showed a lack of sensitivity during an already difficult time. They handled the claim on behalf of me which I gave consent to BEFORE I could know what sharks they are, claiming R20,750, which one industry insider referred to as "daylight *******”. NOT ONCE did they even ask me for my banking details, indicating a troubling lack of transparency. My brother initially supported the idea of a coffin for closure but changed his mind when he realized the associated costs, yet our wishes were not respected. Comparing Goodall and Bourne to Avbob, which Goodall and Bourne referred to as “inferior” and yet they deliver far better services at reasonable prices AND do not force things onto people for an extra buck, showed me how misled I was. My mother’s priest advised against Avbob without mentioning we had a choice, leaving us with regret. Moreover, I had to manage complications regarding my residency address that they filled in completely incorrectly on the form, which led to further stress during an already overwhelming time. Lynn Truter’s communication was marked by contempt and a lack of empathy, culminating in her blocking me after suggesting I open a case at SAPS if I felt I was done by. In conclusion, my experience with Goodall and Bourne was deeply disappointing. Their lack of professionalism and compassion during such a sensitive time is unacceptable, and I would not recommend their services to anyone.
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Des J
1 reviews | Active since Jan 2020
10 Oct 2024, 15:21
REACHING A DEAD END AT GOODALL & BOURNE!
Required some assistance and advice regarding the simple matter of funereal processing and paperwork in CT. Found the person I managed to contact dismissive and disinterested. Ignored my queries. Not helpful at all. Certainly not the sort of difficulty one wishes to encounter when one is wrapping up a loved ones affairs! Perhaps if an accountable and helpful member of management would take the trouble to respond and contact me, perhaps we could sort this issue out and I could be persuaded to pen a more positive rating?
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Des J
1 reviews | Active since Jan 2020
10 Oct 2024, 15:21
REACHING A DEAD END AT GOODALL & BOURNE!
Required some assistance and advice regarding the simple matter of funereal processing and paperwork in CT. Found the person I managed to contact dismissive and disinterested. Ignored my queries. Not helpful at all. Certainly not the sort of difficulty one wishes to encounter when one is wrapping up a loved ones affairs! Perhaps if an accountable and helpful member of management would take the trouble to respond and contact me, perhaps we could sort this issue out and I could be persuaded to pen a more positive rating?
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Ashley D
1 reviews | Active since Jan 2020
24 Jan 2021, 09:39
Rip off
My granny paid her policy for more then 50years,she passed away Monday and we laid her to rest on Friday. They only gave her a coffin(cheap 1) a old hurs and few pamflits...and we had to 1st pay R3000 ontop of it all!!!
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Ashley D
1 reviews | Active since Jan 2020
24 Jan 2021, 09:39
Rip off
My granny paid her policy for more then 50years,she passed away Monday and we laid her to rest on Friday. They only gave her a coffin(cheap 1) a old hurs and few pamflits...and we had to 1st pay R3000 ontop of it all!!!
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Vanessa C
1 reviews | Active since Jan 2020
3 Nov 2020, 11:16
Bad death benefit service
My dad passed away at 80 yrs and my mom has a funeral policy with them but I am unable to speak to Roxanne who happens to be the only claims consultant working for the company (Constantia Life Ltd) who is now handling the claims on behalf of Goodall & Bourne. When push 9 for the Reception and you are consistent she then don't answer the phone as she can see the number. My problem is that the poor people are making use of them for funeral cover however when it comes to claiming nobody is able to assist. I called 021 424 8040 ans then you are told to call the JHB head office 011 686 4200 and no answer. I was then told to email [email protected] but no response. After 3 hours of attempting to call to just find out what the claim procedures are I've had no luck. This is seriously bad as my mom is a pensioner that has been paying this policy since August 1995 and this is the sgit service you get from this company?
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Vanessa C
1 reviews | Active since Jan 2020
3 Nov 2020, 11:16
Bad death benefit service
My dad passed away at 80 yrs and my mom has a funeral policy with them but I am unable to speak to Roxanne who happens to be the only claims consultant working for the company (Constantia Life Ltd) who is now handling the claims on behalf of Goodall & Bourne. When push 9 for the Reception and you are consistent she then don't answer the phone as she can see the number. My problem is that the poor people are making use of them for funeral cover however when it comes to claiming nobody is able to assist. I called 021 424 8040 ans then you are told to call the JHB head office 011 686 4200 and no answer. I was then told to email [email protected] but no response. After 3 hours of attempting to call to just find out what the claim procedures are I've had no luck. This is seriously bad as my mom is a pensioner that has been paying this policy since August 1995 and this is the sgit service you get from this company?
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Simon C
1 reviews | Active since Jan 2020
4 Sept 2020, 14:13
Daylight robbery
I'm sending you this mail with a heavy heart and utter disappointment. When I spoke to you the last time, you told me that my mom has policies of R1000.00, R5000.00 and 1 that has lapsed. We have 3 paid up letters from Goodall & Bourne stating the all 3 policies is paid up but you guys only paid R3000.00 into my account yesterday. I would like to know what is happening or hows giving me the run around.
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Simon C
1 reviews | Active since Jan 2020
4 Sept 2020, 14:13
Daylight robbery
I'm sending you this mail with a heavy heart and utter disappointment. When I spoke to you the last time, you told me that my mom has policies of R1000.00, R5000.00 and 1 that has lapsed. We have 3 paid up letters from Goodall & Bourne stating the all 3 policies is paid up but you guys only paid R3000.00 into my account yesterday. I would like to know what is happening or hows giving me the run around.
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