VC
Vanessa C
Active since Nov 2020
11
Reviews
0
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Reviews
11 reviews20 months ago
PATHETIC SERVICES
This is my 5th attempt in 5 years that I am apply for a pre-paid meter with Eskom Western Cape and my second day in a row trying to get through to the call centre WC and I am now holding on for exactly 1hour. This is really pathetic; they want tariff increases but their service sucks. The Question is do they really have calll centre agents or is it 1 person that manages the calls. I am unable to find any eskom walk-in centres for Gauteng as I think I would be helped quicker at a walk-in centre than dealing with *********** staff on teh phone and I have been caller number 2 for over an hour. AND THEN AFTER 1H20 MINUTES MY CALL IS CUT
0 replies
28 months ago
VOX from bad to worse
I was unable to receive emails today I spoke to my Hosting company and they confirmed that my emails are there they tested the IP on mxtoolbox.com and the IP was blacklisted, unplugged the router and got a new IP which was also blacklisted and the blacklisting is preventing me from receiving emails. I spoke to Brandon and he then decided to reset my incoming and outgoing ports as he cannot see that the IP is backlisted. After some research, I found out that Vox assigns random ID addresses and for the entire day all the IP addresses assigned have been put on the blacklist. How do they assign blacklisted IP's to customers? and I am still waiting for a Senior Technician to give me a call 1 hour later, really now. Vox was one of the best ISP but they are going the same route as Eskom and Transnet.
2 replies
32 months ago
Bad Salesmanship from Planet Fitness Waterkloof and Olympus - sale people must go on customer service training
I decided to join a gym today and I called Virgin Active and they could provide me with their prices for the different membership options. I then called Planet Fitness Waterkloof and the sales person insisted I go to their gym to view the facilities as it is a new gym and then he would give me the different options. I then told him all I wanted was to know the cost, he continued about me commign in and i put the phone down, I then called the Olympus branch the same thing "you need to come and have a look a the equipment blah blah blah, this sales person then cut my call when I told him I did not want to view the equipment as I have been a member before as I am not joining to look at equipment but to use the equipment, What urkes me is that they want me to drive my petrol to look at the equipment at their gym (not sure if the equipment is going to determine my pricing or if it is made of gold) and still they would not give me the gym membership fee. My question is why must I drive to Planet Fitness to first view the facilities before I can get a price on membership fee for 1 person who does not have discovery, is not a student, is not a pensioner, and wants to join a gym? Or do they determine the membership fee based on your looks (profiling me first). so much for me wanting to join Planet Fitness,
0 replies
55 months ago
Ecploitation by Outsurance
My husband recently went through our policy schedule just to find out that our excess for power surges has been increased from R500.00 to R4000.00 without notice. He had a discussion with a consultant and he said quote " everybodys excess went up as they cannot keep paying out due to loadshedding" he also said that this applies to all insurance companies. My concern is that Outsurance have so many awards on their website and advertise on the radios etc but they fail to inform the consumer that they are *****ing us. They are one of the few companies that still made and is still making a huge profit irrespect of lockdown. My fellow consumers please check your outsurance policy schedule you will be surprised how outsurance is milking us. They are in s comfort zone and they need to catch a wakeup there are other insurance companies out there that can offer a much better rate than outsurance. They are like the ANC very confident and arrogant and look at what happened with the municipal elections. Outsurance will be following in the footsteps of the ANC we as condumers/ voters are tired of this indirect bullying.
1 reply
59 months ago
Extreme Rude Call Centre Agent - Known as Jane
I see there are a lot of reviews on this company and my question is what are they doing about it. a person by the name of Jane keeps on calling me for a Tracker account and is extremely rude and then she put shte phone down she just called me again today and I told her that she is rude and she needs to listen to the customer as well. All I asked was for the tracker contract to be emailed to me as I do not recall signing up with tracker as I have been with Netstar for the last 5 years and she is not accommodating. All she did was quote "pay your account" and put the phone down on me again. As a debt collection company you cannot condone your staff's rudeness, and when you call back there is no answer. Having rude staff does not make people pay their accounts and those call centre agents are in it for the money as they get commission when people pay so the customer service is out by the ****en door.
1 reply
59 months ago
Alcon Contact Lens Solutions Can cause blindness - Stay Away
My son of 15 years uses contact lenses, and we purchased the AO Sept Plus cleaning & disinfecting solution and he used it for the first time today and he is in Excruciating pain after he cleaned his contacts with this solution. I don’t know what is in their solution, but I would advise consumers not to purchase their products. Clicks is even selling 3 for the price of 2. They are messing with people’s eyesight here. An associate this morning complained about the same thing, and he discarded of his. Rather stay with Opti Care or Renew products you know. I spoke to the Pharmacist at Dischem, and she said they Alcon recalled their first batch and replaced it with the second batch and still the same it is burning the **** out of people’s eyes. Stay away from Alcon’s contact lens solutions
0 replies
61 months ago
Sage is too important to attend to a hello peter review
I wrote a review on Sage on 11 May 2021 and no response from them, instead they gave one of their partners my details to get in touch with me and his email read, "My Account Manager at Sage has asked me to contact you with regard to your complaint regarding getting help at Sage to move your system from your laptop to your desktop" not for free but at a per hour costing. It is evident that Sage is not interested in assisting ex-customers instead they pass it on to a third party. All I want to know is why i am getting an error when i try and open up pastel on my desktop and what I need to do to resolve it.
1 reply
62 months ago
It is all bout
I have bene trying since 08h30 this morning to speak to a Support Consultant at Pastel Accounting and I am being blocked at all angles beca0ase I do not have an active support account. I have had my pastel for years and I do not see the need to pay 12k to upgrade just to speak to a Support Consultant. Pastel has been working perfectly with an old version 14.1.4 which is my situation at the moment. So i need to move my pastel from a legacy laptop to a desktop and I have been getting constant errors due to the Pervasive SQL and those sales people refuse to put me through to support to ask one simple question I need to sign up first before I can actually get support. I am a one man business and i use pastel once a month so the version I have is ample for me HOWEVER I cannot get somebody to assist me to advise why am I getting the error. They are full of it as they are now moving the Microsoft route where thy no longer provide cv's with product codes. The bottom line is if i don't sign up for 12 months my pastel must stay o my laptop and all i need assistance with is to move it onto my desktop. I have spoken to a few accountants and they all agreed that pastel is rediculuos because for one company and to store it in the cloud puts them back 6K a month, that pricing is for the elite accounting firms not for SMME's in this current state of the economy. Can somebody please help to get pervasive SQL to work on my desktop?
0 replies
64 months ago
Abuse of Power and in violation of POPI and PAIA
I received a call twice today from an 0660118294 and when you answer there is a 2 minute pause then the phone rings on the other side then you find out it is Norman Bisset & Associates. I asked the lady to call me back on with her first call in 15 minutes, I then received a call 3 hours later and I was in a meeting so i could not answer. At 19h00 tonight the very same number called on my husbands phone and i cut the call. My concern is are we not protected by Access to Information Act and the Popi Act? They managed to do a trace on me to get my husbands number after a 2nd attempt today. This is a serious violation of my privacy because if they are looking for me they should keep on trying, i don't sit around waiting on calls, i am also trying to work. I called the number again and it clearly states their operating hours is from 8am to 16pm so why would they call on my husband's after 19h00 at night. The best thing is that my husband's number is a work number so these debt collection companies are abusing their power by accessing a person's private information to make a collection and earn 10% commission on the collection. I have an idea who might have listed me which is tracker as I stopped the debt order as I never received any form of communication from them about my contract and not once did i get a call from them in the three years that I apparently. Norman Bissett & Associates Group should know their place as a Debt Collection company and not abuse their access to Credit Bureau Information to obtain alternative contacts without my consent to try and get hold of me, who ever handed me over should have provided them with office number, cell number and email but they tend to only use a cell number and after the 2nd attempt they access my husband details let alone send me some form of communication that I am being handed over and up until today I am assuming it is tracker because they called me and I gave them my side and I am still waiting on them to send me my signed contract. These debt collection companies access should be revoked from the credit Bureaus as they are abusing their power. I will also report them to the NCR for violation of privacy as they are bound by a code of ethics if they are registered with the NCR. This utter bull dust.
1 reply
67 months ago
Very Very Very bad Services - 17h00 is knock off time!!!
Very very Bad service: 2nd day in a row i am *****ed by the courier guy. I indicated the colletion time between 08h00 and 15h45 and the driver pitched at 16h18 at my place as our security mut call rsidents to infrm them of visitors and deliveries. I received a call from the security @ 16h18 to advise that the courier guy is there but by that time i had to leave for meeting so there was nobody to give the parcel. The driver came back at 16h45 as I received another call from security to inform me the driver is back and he most probably left wiht in 5 minutes again as there was no resposne from our house. I called 087 097 0451 and spoke to Christo and he said that the driver cannot collect today as they are now closed, i then spoke to Dylan and based on his check on their system the drivers was in my area at around 15h45 (in my area) not at my house and there was nobody. my question is 1. why do you choose collection times if the drivers pitch whenever they want. 2. why must i sit and wait on a collection for an entire day. 3. why must I drive from Pretoria to their Khaya Sand depot at 18h00 at night to ensure my delivery reaches Cape town in the morning (this is what dylan told me) 4. Why must I pay a couple of thousand rand extra to do an express delivery to ensure my tender gets delivered on time when their drivers dont have the decency to call a customer to inform them that they are running late. I moved from RAM to the Courier Guy and I must stress over the last few months the Courier Guys is useless. We need to pay R100.00 sucharge if we have tenders to deliver and then you still get *****ed and you loose out on a possible business opportunity. Why could Dylan or Christo arrange with a driver that was still on the road at 17h13 (the time I arrived home) to via my place for the pickup. It seems like customer service with the courier guys is going down the drain. Stay away from the Courier guy, very ****ed off client.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
1 (9.090909090909092%)
2 Star
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1 Star
10 (90.9090909090909%)