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Galito's
Verified Business
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AI Review Summary
Based on recent customer reviews, Galito's is facing significant customer experience challenges across multiple branches. Customers consistently mention rude and unhelpful staff, long waiting times, and incorrect or incomplete orders. A recurring theme is dissatisfaction with food quality, including undercooked chicken, small portion sizes, and poorly seasoned meals. Delivery and refund issues also draw frequent complaints, with customers expressing frustration over unresponsive head office communication. On a positive note, a smaller group of patrons highlight well-seasoned hot chicken, friendly staff at select branches, and commendable service recovery from certain managers.
Performance(last 12 months):
TrustIndex
3.3
Ranking
#121
in Other
NPS Score
-58
Recommended: Unlikely
Review Distribution
1.7|37 Reviews
Jul '25 - Jun '26
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 13:58
Raw food
Roodepoort branch Bought 3-piece chicken and chips and double chicken roll and chips both portions the chips was raw as well as the chicken, he rolls there was hardly any chicken on the roll it was soggy both these meals cost R79.99 and I don't think it was worth it. I'm so disgusted with what I received today and don't think I can ever support you again
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 13:58
Raw food
Roodepoort branch Bought 3-piece chicken and chips and double chicken roll and chips both portions the chips was raw as well as the chicken, he rolls there was hardly any chicken on the roll it was soggy both these meals cost R79.99 and I don't think it was worth it. I'm so disgusted with what I received today and don't think I can ever support you again
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 08:45
Galitos Birch acres
I went to buy a meal on Saturday Evening at Galitos in Birch acres and there was a lady there she was so sweet and professional and listened to exactly what i wanted. at the end when she have me my meal the most excellent words for customer service "Enjoy your meal and please call us again hope to see you soon" i don't remember her name but she is absolutely an asset to the fanchise she must keep it up. :)
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 08:45
Galitos Birch acres
I went to buy a meal on Saturday Evening at Galitos in Birch acres and there was a lady there she was so sweet and professional and listened to exactly what i wanted. at the end when she have me my meal the most excellent words for customer service "Enjoy your meal and please call us again hope to see you soon" i don't remember her name but she is absolutely an asset to the fanchise she must keep it up. :)
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 10:59
Bad service
I went to Galitos Botlokwa on the 28 and I swiped food then money went out on my account but they said it declined on their system.. I will be refunded after 24 hours even today am still waiting..I went to the branch today..trying to do follow up and the lady I spoke too was rude and not willing to help
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 10:59
Bad service
I went to Galitos Botlokwa on the 28 and I swiped food then money went out on my account but they said it declined on their system.. I will be refunded after 24 hours even today am still waiting..I went to the branch today..trying to do follow up and the lady I spoke too was rude and not willing to help
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 14:23
Terrible Customer service
I called in @ Galitos Standerton branch on Friday around 19:00 & spoke to a very very rude gentleman who refused to give his name only when I had said I will report his poor customer service that when he told me he is Simon. I placed an order for a family feast which I wanted cut in 4 he called in @ 19:12 re confirming my order but when I came to pick up around 20:02 my order was not made after receiving terrible & poor customer service I was even more irritated at the fact that my order was not placed despite this guy calling me to re-confirm the order he had the nerve of not putting my order through. I have the recording of the entire call . My order was then rushed only to find when I got home the meat was dry as a desert no basting on the meat but yet I clearly stated I wanted 1x meduim & 1 x lemon & herb & worst of all it was cut in 8
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 14:23
Terrible Customer service
I called in @ Galitos Standerton branch on Friday around 19:00 & spoke to a very very rude gentleman who refused to give his name only when I had said I will report his poor customer service that when he told me he is Simon. I placed an order for a family feast which I wanted cut in 4 he called in @ 19:12 re confirming my order but when I came to pick up around 20:02 my order was not made after receiving terrible & poor customer service I was even more irritated at the fact that my order was not placed despite this guy calling me to re-confirm the order he had the nerve of not putting my order through. I have the recording of the entire call . My order was then rushed only to find when I got home the meat was dry as a desert no basting on the meat but yet I clearly stated I wanted 1x meduim & 1 x lemon & herb & worst of all it was cut in 8
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 19:30
Disappointed
Today I went to Galito's at 80 Charlotte Maxeke Street in Bloemfontein to buy 7 winglets with chips, while I was eating i realized that they only gave me 4 wings, which means I should have checked them before leaving.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 19:30
Disappointed
Today I went to Galito's at 80 Charlotte Maxeke Street in Bloemfontein to buy 7 winglets with chips, while I was eating i realized that they only gave me 4 wings, which means I should have checked them before leaving.
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 08:09
HORRIBLE Livers that were served, zero effort went into that
I bought chicken livers and rice meal, at Galito's in Boksburg The Square, WOW and what a let down it was. I mean the livers were just boiled in water and added to a gravy, no seasoning, flavour or even a sight that they were at least fried just pale, anaemic looking livers. My 14 year old can cook better than that. Even Fast food places must have some kind of standard, what i ate was just something else.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 08:09
HORRIBLE Livers that were served, zero effort went into that
I bought chicken livers and rice meal, at Galito's in Boksburg The Square, WOW and what a let down it was. I mean the livers were just boiled in water and added to a gravy, no seasoning, flavour or even a sight that they were at least fried just pale, anaemic looking livers. My 14 year old can cook better than that. Even Fast food places must have some kind of standard, what i ate was just something else.
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Replies (0)