Terrible Customer service

I called in @ Galitos Standerton branch on Friday around 19:00 & spoke to a very very rude gentleman who refused to give his name only when I had said I will report his poor customer service that when he told me he is Simon. I placed an order for a family feast which I wanted cut in 4 he called in @ 19:12 re confirming my order but when I came to pick up around 20:02 my order was not made after receiving terrible & poor customer service I was even more irritated at the fact that my order was not placed despite this guy calling me to re-confirm the order he had the nerve of not putting my order through. I have the recording of the entire call . My order was then rushed only to find when I got home the meat was dry as a desert no basting on the meat but yet I clearly stated I wanted 1x meduim & 1 x lemon & herb & worst of all it was cut in 8