F
Futurelife
Unclaimed Business
F
Futurelife
Unclaimed Business
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Futurelife is receiving mixed but largely critical feedback from South African shoppers. Loyal customers continue to praise the product range, loyalty programme perks, free samples, and occasionally swift delivery. However, a recurring theme is serious dissatisfaction with online order fulfilment, courier mishandling through Fastway, delayed refunds, and unresponsive customer service. Several reviewers raise alarming product contamination concerns, describing foreign objects inside packaging and feeling dismissed by the investigation outcomes. Communication breakdowns and perceived rudeness from staff are eroding trust in what customers describe as a previously respected brand.
Performance(last 12 months):
Trustindex Rating
3TrustIndex
3
Review Distribution
2.5|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 21:28
Rude to customers, unprofessional personnel responding on their digital marketing platform.
Bsc Formulation Science student doing Literature review and was met with a insulting response by Tshangana Siyavuya basically saying they've got more important places to use their resources than assist me. I'm a mom of 3 and eldest son is autistic and so loves FUTURELIFE amongst other brands, safe to say that my family is done with rude brands like FUTURELIFE.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 21:28
Rude to customers, unprofessional personnel responding on their digital marketing platform.
Bsc Formulation Science student doing Literature review and was met with a insulting response by Tshangana Siyavuya basically saying they've got more important places to use their resources than assist me. I'm a mom of 3 and eldest son is autistic and so loves FUTURELIFE amongst other brands, safe to say that my family is done with rude brands like FUTURELIFE.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 18:16
Disgusting ***** cover ups by Shannon Williams and team
***** covered up by Management and Fastway courier tampers with boxes I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z**********0 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Feb 2026, 18:16
Disgusting ***** cover ups by Shannon Williams and team
***** covered up by Management and Fastway courier tampers with boxes I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z**********0 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
0
Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
14 Feb 2026, 11:09
*******ion covered up by Management and Fastway courier tampers with boxes
I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z30008940560 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Feb 2026, 11:09
*******ion covered up by Management and Fastway courier tampers with boxes
I bought products online for R 1,004.90 on 17 December 2025. Courier company Fastway couriers per Tracking Number Z30008940560 said items picked up on 19 Dec 2025. On fast way website they showed delivery at Depot. Then showed Delivery has problem as boxes tampered with while being held for 4 days. Then on 24 Dec 2025 message said on way delivery. Fastway’s refused to take calls or answer any queries. I asked for full investigation and refund. The Future life back off and accounts covered up for the delivery mismanagement. Then over 20 emails back and from to justify their salaries while then deliberately made me suffer as customer. I kept escalating and discovered that I was unable to report to the ethics committee as Futelife has new owners being PepsiCo. Then I escalated to Shannon who assisted in the past. Sadly, she took the side of the courtier company and the *********** back-office team adding to the already massive email trace. Bear in mind they get paid to send emails while customer loses time and money to teach Future life *********** staff what to do. Then they refused to provide proof of refund with all sorts of excuses and stated expect payment in days as per February email dated 23 January 2026. Now its 22 days later and no payment received. In the meantime, I bought another batch of future life and already used most of it while waiting for my refund of over R1100 rands. I also used my loyalty voucher that was also ****** with this order by Future life. Its really sad to see people like Shannon and her cronies destroy such a lovely brand and years of good reputation. My request is no more emails and excuses. Refund my money of R1004.90 and fulfil the order that was messed up tampered with as well as the massive cover up by the management and back-office team. Big companies destroy themselves from within and not from competition because the staff are the intentional or unintentional destroyers of market she and reptation. I want my money as well as the product as consolation for the suffering you have caused.
0
Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 08:30
Roach found in unopened Futurelife
Roach found inside product - Earlier this year I opened up a new box of peanut butter futurelife and found a whole ****roach inside the package. At the time I was eating futurelife regularly and this experience really disturbed me so I emailed the company - they took months to get back to me with answers - today they sent me a statement saying that they 'investigated and found no way that a pest could have contaminated the product and sent me a R120 'free complementary' voucher to make up for my experience. This is so disappointing. I no longer feel safe consuming these products and I also feel ignored as a consumer as this process of even getting a response took months.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 08:30
Roach found in unopened Futurelife
Roach found inside product - Earlier this year I opened up a new box of peanut butter futurelife and found a whole ****roach inside the package. At the time I was eating futurelife regularly and this experience really disturbed me so I emailed the company - they took months to get back to me with answers - today they sent me a statement saying that they 'investigated and found no way that a pest could have contaminated the product and sent me a R120 'free complementary' voucher to make up for my experience. This is so disappointing. I no longer feel safe consuming these products and I also feel ignored as a consumer as this process of even getting a response took months.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 07:52
Thank You Futurelife
I am so glad I joined futurelife and their loyalty programme. With every order I love the fact that you also get free samples and their delivery is swift. I am very much addicted to their high protein products. I highly recommend Futurelife as part of a healthy lifestyle and also join their loyalty programme. #BlackFriday
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Anonymous
1 reviews | Active since Jan 2020
18 Nov 2025, 07:52
Thank You Futurelife
I am so glad I joined futurelife and their loyalty programme. With every order I love the fact that you also get free samples and their delivery is swift. I am very much addicted to their high protein products. I highly recommend Futurelife as part of a healthy lifestyle and also join their loyalty programme. #BlackFriday
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Sept 2025, 06:36
Your online order service sucks!!!
This is mu second order and I am not happy about how orders are handled , or is it just with my orders. With my first order, I had to send God knows how many emails for my order to be packed and be ready for fast way to pick up and deliver. I again placed another order on the 4th of September, again it has not been attended to , packed . When I called Future life just not , this morning the lady who answered when I was telling her about my concern with the order was very rude. Your service with online order is really bad and your people are *********** and very rude
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
8 Sept 2025, 06:36
Your online order service sucks!!!
This is mu second order and I am not happy about how orders are handled , or is it just with my orders. With my first order, I had to send God knows how many emails for my order to be packed and be ready for fast way to pick up and deliver. I again placed another order on the 4th of September, again it has not been attended to , packed . When I called Future life just not , this morning the lady who answered when I was telling her about my concern with the order was very rude. Your service with online order is really bad and your people are *********** and very rude
0
Replies (0)