FL
Finwell Legal Services
Verified Business
FL
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Finwell Legal Services receives strong praise for individual consultants who guide clients out of debt review and clear credit profiles, while a vocal minority report unauthorised debits, missing refunds, and unresolved clearance certificates that significantly damage trust.
TrustIndex
9
Ranking
#4
in Business Services
NPS Score
45
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Finwell Legal Services receives strong praise for individual consultants who guide clients out of debt review and clear credit profiles, while a vocal minority report unauthorised debits, missing refunds, and unresolved clearance certificates that significantly damage trust.
Finwell Legal Services's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Expertise. Customers repeatedly name agents like Hannelize, Thandeka, Mmathapelo, Karabo, Katlego and Mavis for patient, knowledgeable, friendly service. Many describe consultants as dedicated, professional and willing to explain complex debt review processes clearly.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
This is a **** they taking peoples money for years and never give you feedback on your financial status.
1 reviews | Active since Jan 2020
This is a **** they taking peoples money for years and never give you feedback on your financial status.
1 reviews | Active since Jan 2020
For the past years finwell was doing so well, by 2024 the were paying my husband’s debt well, by 2025 they’d been deducting R2000 to pay for a credit card and clothing store account but they failed to do this , such that the account are in arrears and they’ve been deducting this whole time. They just disappeared into thin air when he asked for his refund
1 reviews | Active since Jan 2020
For the past years finwell was doing so well, by 2024 the were paying my husband’s debt well, by 2025 they’d been deducting R2000 to pay for a credit card and clothing store account but they failed to do this , such that the account are in arrears and they’ve been deducting this whole time. They just disappeared into thin air when he asked for his refund
1 reviews | Active since Jan 2020
About June 2024 I was contacted by Finwell , the agent said she needs R675 to quote and IF i accept they would debit R2500 . Lo and behold both amounts went off . I dealt with Marius , asked for a copy of my bank statement showing the debit , which I sent although no-one asked for a copy before they helped themselves. After months of trying to get my R2500 back (they were apparently waiting for a transcript of the call ) I gave up .It just makes me angry that this can happen with no recourse . I just need to warn people about them
1 reviews | Active since Jan 2020
About June 2024 I was contacted by Finwell , the agent said she needs R675 to quote and IF i accept they would debit R2500 . Lo and behold both amounts went off . I dealt with Marius , asked for a copy of my bank statement showing the debit , which I sent although no-one asked for a copy before they helped themselves. After months of trying to get my R2500 back (they were apparently waiting for a transcript of the call ) I gave up .It just makes me angry that this can happen with no recourse . I just need to warn people about them
1 reviews | Active since Jan 2020
Dont use this company. Absolutely horrible. After i cancelled my contract with them they still debit my account. And im still struggling to get my money back. The communication is terrible. The things they say and the they do is two different things. Please be aware of this company.
1 reviews | Active since Jan 2020
Dont use this company. Absolutely horrible. After i cancelled my contract with them they still debit my account. And im still struggling to get my money back. The communication is terrible. The things they say and the they do is two different things. Please be aware of this company.
1 reviews | Active since Jan 2020
Since the start of my Contract, Hannelize Potgieter has been communicating with me on a regular basis. Explaining to me what is happening on their side and setting my mind at ease that I am in good hands
1 reviews | Active since Jan 2020
Since the start of my Contract, Hannelize Potgieter has been communicating with me on a regular basis. Explaining to me what is happening on their side and setting my mind at ease that I am in good hands
The most common complaint about Finwell Legal Services, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Reliability & Ethics. Many reviewers recommend the firm and praise integrity, but serious allegations recur including unauthorised debits, refunds refused, broken promises, missold rehabilitation services, and one detailed account of R22,641 debited but not paid to creditors.
Finwell Legal Services scores 3.7 out of 5 on Hellopeter's AI analysis of service quality in Business Services, compared to the Business Services industry average of 2.8. Their strongest theme is Staff Expertise (4.4); their weakest is Pricing & Billing (2.8). The top AI-rated Business Services business on Hellopeter is Road Protect (Pty) Ltd (4.5). How is the AI Score calculated? →
Finwell Legal Services has a TrustIndex of 9 out of 10 on Hellopeter, based on 194 reviews in the last 12 months. Hellopeter has tracked Finwell Legal Services across 3,441 total reviews. How is the TrustIndex calculated? →