Based on recent customer reviews, Finwell Legal Services receives strong praise for individual staff members who deliver dedicated, friendly assistance with debt review removal, credit profile updates, and prescription letters. However, a recurring pattern of complaints around unauthorized debits after cancellation, refund refusals, and creditor payments not being made creates a significant trust gap that undermines the positive experiences reported by the majority of clients.
Top Strengths:
- •Staff Professionalism & Expertise: Customers consistently praise named consultants like Hannelize, Thandeka, Katlego, Mmathapelo, Mavis, and Karabo for patience, friendliness, and genuine dedication to resolving complex debt matters.
Replied to 11.627906976744185% of negative reviews
Typically takes less than 9h 33m to reply
TrustIndex
7.9
Score
Avg Reply
956
Hours
NPS Score
27
Recommended: Likely
Replied to 11.627906976744185% of negative reviews
Typically takes less than 9h 33m to reply
Apr '25 - Mar '26
Recent reviews (490)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Quality over all
From the first interaction, it was clear we were working with a team that values quality and customer experience.
1 reviews | Active since Jan 2020
Quality over all
From the first interaction, it was clear we were working with a team that values quality and customer experience.
1 reviews | Active since Jan 2020
Terrible service!!!!
Dont use this company. Absolutely horrible. After i cancelled my contract with them they still debit my account. And im still struggling to get my money back. The communication is terrible. The things they say and the they do is two different things. Please be aware of this company.
1 reviews | Active since Jan 2020
Terrible service!!!!
Dont use this company. Absolutely horrible. After i cancelled my contract with them they still debit my account. And im still struggling to get my money back. The communication is terrible. The things they say and the they do is two different things. Please be aware of this company.
1 reviews | Active since Jan 2020
Since the start of my Contract, Hannelize Potgieter has been communicating with me on a regular basis
Since the start of my Contract, Hannelize Potgieter has been communicating with me on a regular basis. Explaining to me what is happening on their side and setting my mind at ease that I am in good hands
1 reviews | Active since Jan 2020
Since the start of my Contract, Hannelize Potgieter has been communicating with me on a regular basis
Since the start of my Contract, Hannelize Potgieter has been communicating with me on a regular basis. Explaining to me what is happening on their side and setting my mind at ease that I am in good hands
1 reviews | Active since Jan 2020
**** alert, Bad, poor service
The company even have a nerve to delete my reviews to show their *************. Please be aware of this company if they give you a call and pretend to help you with your credit score just don't answer them, I felt into their trap and now they demanding that I owe them, I didn't even go through with their service but they say I need to pay them, I don't know why I answered their phone call in the beginning, they just check your score and boom they slap you with a bill, that's a ****, I'm gonna keep writing reviews about them, and they can also keep deleting until we see who will get tired before, they can delete again like they did with my previous review but there's other one that's coming after this one
1 reviews | Active since Jan 2020
**** alert, Bad, poor service
The company even have a nerve to delete my reviews to show their *************. Please be aware of this company if they give you a call and pretend to help you with your credit score just don't answer them, I felt into their trap and now they demanding that I owe them, I didn't even go through with their service but they say I need to pay them, I don't know why I answered their phone call in the beginning, they just check your score and boom they slap you with a bill, that's a ****, I'm gonna keep writing reviews about them, and they can also keep deleting until we see who will get tired before, they can delete again like they did with my previous review but there's other one that's coming after this one
1 reviews | Active since Jan 2020
Bad company I don't recommend it to any one, or you will regret to ever meet with them
Bad company indeed, i met with them online they asked me to give them my ID number so that they can check for me which company has listed me under debt review, they did that but I have never use their services, now they harassing me with phone calls and sms's they want me to pay them R900 for services that I have never used, my debt review was listed by MSD Consultant not finwell legal, they are ****mers that wants to ******* my hard earned money from me, while they didn't do anything for me, I contacted Swift dispute company and they told me that if there was anything that they did, they were supposed to provide me with court order and the affidavit that I need to fill for them to submit it for court order, nothing of such has happened, so swift dispute told me that it's ******** for them to demand money from me and I'm taking them to NCR because my debt counsellors are working for MSD not finwell legal, and I'm still going to seek for more advices from legal practitioners in court, they want to **** me
1 reviews | Active since Jan 2020
Bad company I don't recommend it to any one, or you will regret to ever meet with them
Bad company indeed, i met with them online they asked me to give them my ID number so that they can check for me which company has listed me under debt review, they did that but I have never use their services, now they harassing me with phone calls and sms's they want me to pay them R900 for services that I have never used, my debt review was listed by MSD Consultant not finwell legal, they are ****mers that wants to ******* my hard earned money from me, while they didn't do anything for me, I contacted Swift dispute company and they told me that if there was anything that they did, they were supposed to provide me with court order and the affidavit that I need to fill for them to submit it for court order, nothing of such has happened, so swift dispute told me that it's ******** for them to demand money from me and I'm taking them to NCR because my debt counsellors are working for MSD not finwell legal, and I'm still going to seek for more advices from legal practitioners in court, they want to **** me
1 reviews | Active since Jan 2020
Thank you Thandeka f...
Thank you Thandeka for your assistance, I’m out of debt review
1 reviews | Active since Jan 2020
Thank you Thandeka f...
Thank you Thandeka for your assistance, I’m out of debt review