Based on recent customer reviews, Evotel South Africa delivers a polarised customer experience. The business earns frequent praise for named agents who provide exceptional, personalised service, and many customers report smooth installations. However, a recurring pattern of prolonged outages, poor communication during faults, and frustrating resolution timescales undermines these strengths. The gap between best-case and worst-case experiences is significant across every theme.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Peet, Sisa, Thato, and Dudu are consistently praised for going the extra mile. Many customers describe single-interaction resolutions and proactive follow-ups from dedicated staff.
Replied to 3.0303030303030303% of negative reviews
Typically takes less than 30m to reply
TrustIndex
8.2
Score
Avg Reply
284
Hours
NPS Score
26
Recommended: Likely
Replied to 3.0303030303030303% of negative reviews
Typically takes less than 30m to reply
Apr '25 - Mar '26
Recent reviews (394)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Bad Service Ecotel Fibre
Im so surprised at the bad service i am getting from Evotel...i see they say they are so Highly Rated on there emails and brag about it but the service they supply is useless I have an already installed fiber box at my premises it is taking more than 3 days just to get it activated, i have phoned them numerous times If you phone new sales they answer so Quick...if you phone technical service they answer so quick...but phoning activation they dont pickup i have stayed on the phone numerous times for longer than 30 min...i have requested a call back and still nothing Just to get a pre installed line activated This is so unacceptable dont use them
1 reviews | Active since Jan 2020
Bad Service Ecotel Fibre
Im so surprised at the bad service i am getting from Evotel...i see they say they are so Highly Rated on there emails and brag about it but the service they supply is useless I have an already installed fiber box at my premises it is taking more than 3 days just to get it activated, i have phoned them numerous times If you phone new sales they answer so Quick...if you phone technical service they answer so quick...but phoning activation they dont pickup i have stayed on the phone numerous times for longer than 30 min...i have requested a call back and still nothing Just to get a pre installed line activated This is so unacceptable dont use them
1 reviews | Active since Jan 2020
I would like to thank evotel team and the agent that was assisting me Saddam for the best service I received from them
I would like to thank evotel team and the agent that was assisting me Saddam for the best service I received from them. Now I'm enjoying my unlimited fiber with no interruption I'm having the great experience 😄
1 reviews | Active since Jan 2020
I would like to thank evotel team and the agent that was assisting me Saddam for the best service I received from them
I would like to thank evotel team and the agent that was assisting me Saddam for the best service I received from them. Now I'm enjoying my unlimited fiber with no interruption I'm having the great experience 😄
1 reviews | Active since Jan 2020
Tshi connects was ve...
Tshi connects was very quick I was impressed by this guy Saddam lele he really knows wat he is doing Thanks very much 🙏
1 reviews | Active since Jan 2020
Tshi connects was ve...
Tshi connects was very quick I was impressed by this guy Saddam lele he really knows wat he is doing Thanks very much 🙏
1 reviews | Active since Jan 2020
Failing infrastructure and repair time
Imagine waiting a whole week to game online then you remember you have the worst Internet infrastructure company. So slow on repairs so unreliable. Let me also mention this, We pay for a 1gb line and only get 350mbps. If the internet is on. It’s appalling to think that it takes them 2 days to fix something while they get millions from us.
1 reviews | Active since Jan 2020
Failing infrastructure and repair time
Imagine waiting a whole week to game online then you remember you have the worst Internet infrastructure company. So slow on repairs so unreliable. Let me also mention this, We pay for a 1gb line and only get 350mbps. If the internet is on. It’s appalling to think that it takes them 2 days to fix something while they get millions from us.