Evans Debt Solutions
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Evans Debt Solutions shows a sharply divided customer experience. Clients who receive their clearance certificates praise consultants for kindness and clear explanations, while a large group of paid-up customers report being ignored for months after their final payment, with unanswered calls, emails, and unresolved credit bureau flags driving significant frustration and threats of regulatory escalation.
TrustIndex
4.1
NPS Score
-61
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Evans Debt Solutions shows a sharply divided experience. Customers who reach clearance praise named consultants and clear guidance, while a significant share report being left without updates after final payment. Communication breakdowns, missed 90 day timelines, and unresolved credit bureau clearances dominate negative feedback, undermining trust despite genuinely positive outcomes for those who do complete the journey.
The most common complaint about Evans Debt Solutions, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication collapses after final payment is received (3.0 out of 10). Customers report unanswered emails and calls for six to seven months, no proactive updates, and repeated promises of callbacks that never materialise, with many threatening escalation to the National Credit Regulator.
Evans Debt Solutions has a TrustIndex of 4.1 out of 10 on Hellopeter, based on 53 reviews in the last 12 months. They reply to 40% of negative reviews, typically within 485 hours 19 min. Hellopeter has tracked Evans Debt Solutions across 105 total reviews. How is the TrustIndex calculated? →
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