E
eThekwini
Claimed Business
Government & Ombudsman Services|1.1|13 Reviews (last 12 months)|This business does not respond to reviews
E
eThekwini
Claimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, eThekwini is facing significant frustration from residents regarding service delivery and responsiveness. Customers consistently mention unresolved sewage leaks, prolonged water outages, and ongoing electricity failures that go unattended for extended periods. A recurring theme is billing disputes, particularly around inflated water and electricity charges, incorrect meter readings, and unanswered queries logged through eServices. Residents also describe rude or dismissive consultants, unreturned emails, and a lack of accountability from ward councillors. The overall sentiment reflects deep dissatisfaction with the municipality's handling of basic infrastructure and customer support.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.1|13 Reviews
Jul '25 - Jun '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 11:49
F260314962 I'm very disappointed and hurt about the poor service
F260314962 I'm very disappointed and hurt about the poor service. I've reported 2 months ago about the problem of years ago and you don't come at all. We are living with poo in our premises which runs 24/7 and you don't care at all. I just phoned and you said the plumber is not yet allocated to fix our problem ‼️whatever you need in order to let us free please let me know 🙏 our house is smelling *** each and every second 🤕😭😭 S
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 11:49
F260314962 I'm very disappointed and hurt about the poor service
F260314962 I'm very disappointed and hurt about the poor service. I've reported 2 months ago about the problem of years ago and you don't come at all. We are living with poo in our premises which runs 24/7 and you don't care at all. I just phoned and you said the plumber is not yet allocated to fix our problem ‼️whatever you need in order to let us free please let me know 🙏 our house is smelling *** each and every second 🤕😭😭 S
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 02:36
Payment plan for water and rates
Requested a form to do payment plan yesterday from Pinetown branch and I was told I need an letter of executorship which I cannot get because my sister will not sign for me There must be other options for me to make a payment plan fir rates and water but the lady was very stern
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 02:36
Payment plan for water and rates
Requested a form to do payment plan yesterday from Pinetown branch and I was told I need an letter of executorship which I cannot get because my sister will not sign for me There must be other options for me to make a payment plan fir rates and water but the lady was very stern
0
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 05:47
OVERBILLED AT ETHEKWINI FOR WATER
My water bill has been increasing in amount for months, when inquired at the Billing Department, they have no comment, Why are different house holds paying different rates charges??? Why are the areas charged different prices??? Why is the kl always the same, whereas my neighbour uses the same kl and pays far less, what is going on .. Why are we charged differently but use the same water litres.. Who is rigging the system, no one can respond to my emails @ eservices
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 05:47
OVERBILLED AT ETHEKWINI FOR WATER
My water bill has been increasing in amount for months, when inquired at the Billing Department, they have no comment, Why are different house holds paying different rates charges??? Why are the areas charged different prices??? Why is the kl always the same, whereas my neighbour uses the same kl and pays far less, what is going on .. Why are we charged differently but use the same water litres.. Who is rigging the system, no one can respond to my emails @ eservices
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Anonymous
1 reviews | Active since Jan 2020
20 Jan 2026, 11:32
Unprofessional
They are full of BS honestly, we haven’t had water for 4 days and when we call they say it takes 24-48 hours every consultant we get on the line says the same thing. There is no progress and they have zero sense of urgency, also the consultants are very rude
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Anonymous
1 reviews | Active since Jan 2020
20 Jan 2026, 11:32
Unprofessional
They are full of BS honestly, we haven’t had water for 4 days and when we call they say it takes 24-48 hours every consultant we get on the line says the same thing. There is no progress and they have zero sense of urgency, also the consultants are very rude
0
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Anonymous
1 reviews | Active since Jan 2020
31 Dec 2025, 11:54
****s that run out government...
Good day to everyone. I'm using this a platform to call out people who. Work for the municipality but do not do their jobs We have a councilor in ward 14 in Pinetown And nothing seems to be done in the area. We have sewerage running on the road. Terrible electrical problems and we take it to our councilor but he never does anything about it.. But nothing new for the government that runs out country
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Anonymous
1 reviews | Active since Jan 2020
31 Dec 2025, 11:54
****s that run out government...
Good day to everyone. I'm using this a platform to call out people who. Work for the municipality but do not do their jobs We have a councilor in ward 14 in Pinetown And nothing seems to be done in the area. We have sewerage running on the road. Terrible electrical problems and we take it to our councilor but he never does anything about it.. But nothing new for the government that runs out country
0
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 16:26
Ethekwini Very Poor Customer Service
I am trying to assist my pensioner father get a refund back from the Ethekwini what a stuff up ive s3nt the same filled in form over and over again they insisted they never received they not replying to emails
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 16:26
Ethekwini Very Poor Customer Service
I am trying to assist my pensioner father get a refund back from the Ethekwini what a stuff up ive s3nt the same filled in form over and over again they insisted they never received they not replying to emails
0
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Anonymous
1 reviews | Active since Jan 2020
3 Nov 2025, 09:45
eThekwini and East cost radio
Good morning to all local and International hope you are well. So we start our lovely day here on the east coast dark. Like the future in the country. Power went out last night round about 20:00 and still nothing this morning. So good topic to talk about East coast radio. The have a app on the the phone that is good but does not work. Reported the problem but never got a reference number. So like a said the future is dark. Went to this amazing little town the other day in the USA Wisner the people are friendly and always helping where they can. The power went out reported it in 15min there was a supervisor that came to check 10 min later 2 guys one on the top and one operator. So they lift a transformer up the first time fits it. Checks still no power and drops it down. Then changes fuses and there we go power on. Supervisor takes a walk over to me and asked me please check if the power is restored. Walked inside and there was light. So getting back to my story in 45 min my problem was sorted. But because we are not living in America there is only dark days ahead.
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Anonymous
1 reviews | Active since Jan 2020
3 Nov 2025, 09:45
eThekwini and East cost radio
Good morning to all local and International hope you are well. So we start our lovely day here on the east coast dark. Like the future in the country. Power went out last night round about 20:00 and still nothing this morning. So good topic to talk about East coast radio. The have a app on the the phone that is good but does not work. Reported the problem but never got a reference number. So like a said the future is dark. Went to this amazing little town the other day in the USA Wisner the people are friendly and always helping where they can. The power went out reported it in 15min there was a supervisor that came to check 10 min later 2 guys one on the top and one operator. So they lift a transformer up the first time fits it. Checks still no power and drops it down. Then changes fuses and there we go power on. Supervisor takes a walk over to me and asked me please check if the power is restored. Walked inside and there was light. So getting back to my story in 45 min my problem was sorted. But because we are not living in America there is only dark days ahead.
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