TrustIndex
2.6
Score
Ranking
#187
in Government & Ombudsman Services
NPS Score
-97
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Inconsistent Enforcement and Poor Communication from eThekwini Officials
I am experiencing ongoing difficulties with officials from eThekwini regarding my property and tuckshop in Phoenix, Durban. In August 2024 I began building an extension at my home and was later instructed by a building inspector to stop due to unapproved plans. I cooperated and only completed the side walls for safety. I was also instructed to remove the awning at my tuckshop, which I did immediately. Recently I was told that I must apply for a tuckshop license within 30 days. However, I was also informed that my shop space may not qualify due to its size and that parking on the pavement is not allowed, making compliance difficult. What concerns me is that many other tuckshops in my area appear larger and have awnings but do not face the same enforcement. I am trying to comply with the regulations but the information I receive has been inconsistent and communication has been poor. I would appreciate clear guidance and fair treatment so that I can resolve this matter properly.
1 reviews | Active since Jan 2020
Inconsistent Enforcement and Poor Communication from eThekwini Officials
I am experiencing ongoing difficulties with officials from eThekwini regarding my property and tuckshop in Phoenix, Durban. In August 2024 I began building an extension at my home and was later instructed by a building inspector to stop due to unapproved plans. I cooperated and only completed the side walls for safety. I was also instructed to remove the awning at my tuckshop, which I did immediately. Recently I was told that I must apply for a tuckshop license within 30 days. However, I was also informed that my shop space may not qualify due to its size and that parking on the pavement is not allowed, making compliance difficult. What concerns me is that many other tuckshops in my area appear larger and have awnings but do not face the same enforcement. I am trying to comply with the regulations but the information I receive has been inconsistent and communication has been poor. I would appreciate clear guidance and fair treatment so that I can resolve this matter properly.
1 reviews | Active since Jan 2020
Unprofessional
They are full of BS honestly, we haven’t had water for 4 days and when we call they say it takes 24-48 hours every consultant we get on the line says the same thing. There is no progress and they have zero sense of urgency, also the consultants are very rude
1 reviews | Active since Jan 2020
Unprofessional
They are full of BS honestly, we haven’t had water for 4 days and when we call they say it takes 24-48 hours every consultant we get on the line says the same thing. There is no progress and they have zero sense of urgency, also the consultants are very rude
1 reviews | Active since Jan 2020
****s that run out government...
Good day to everyone. I'm using this a platform to call out people who. Work for the municipality but do not do their jobs We have a councilor in ward 14 in Pinetown And nothing seems to be done in the area. We have sewerage running on the road. Terrible electrical problems and we take it to our councilor but he never does anything about it.. But nothing new for the government that runs out country
1 reviews | Active since Jan 2020
****s that run out government...
Good day to everyone. I'm using this a platform to call out people who. Work for the municipality but do not do their jobs We have a councilor in ward 14 in Pinetown And nothing seems to be done in the area. We have sewerage running on the road. Terrible electrical problems and we take it to our councilor but he never does anything about it.. But nothing new for the government that runs out country
1 reviews | Active since Jan 2020
Ethekwini Very Poor Customer Service
I am trying to assist my pensioner father get a refund back from the Ethekwini what a stuff up ive s3nt the same filled in form over and over again they insisted they never received they not replying to emails
1 reviews | Active since Jan 2020
Ethekwini Very Poor Customer Service
I am trying to assist my pensioner father get a refund back from the Ethekwini what a stuff up ive s3nt the same filled in form over and over again they insisted they never received they not replying to emails
1 reviews | Active since Jan 2020
eThekwini and East cost radio
Good morning to all local and International hope you are well. So we start our lovely day here on the east coast dark. Like the future in the country. Power went out last night round about 20:00 and still nothing this morning. So good topic to talk about East coast radio. The have a app on the the phone that is good but does not work. Reported the problem but never got a reference number. So like a said the future is dark. Went to this amazing little town the other day in the USA Wisner the people are friendly and always helping where they can. The power went out reported it in 15min there was a supervisor that came to check 10 min later 2 guys one on the top and one operator. So they lift a transformer up the first time fits it. Checks still no power and drops it down. Then changes fuses and there we go power on. Supervisor takes a walk over to me and asked me please check if the power is restored. Walked inside and there was light. So getting back to my story in 45 min my problem was sorted. But because we are not living in America there is only dark days ahead.
1 reviews | Active since Jan 2020
eThekwini and East cost radio
Good morning to all local and International hope you are well. So we start our lovely day here on the east coast dark. Like the future in the country. Power went out last night round about 20:00 and still nothing this morning. So good topic to talk about East coast radio. The have a app on the the phone that is good but does not work. Reported the problem but never got a reference number. So like a said the future is dark. Went to this amazing little town the other day in the USA Wisner the people are friendly and always helping where they can. The power went out reported it in 15min there was a supervisor that came to check 10 min later 2 guys one on the top and one operator. So they lift a transformer up the first time fits it. Checks still no power and drops it down. Then changes fuses and there we go power on. Supervisor takes a walk over to me and asked me please check if the power is restored. Walked inside and there was light. So getting back to my story in 45 min my problem was sorted. But because we are not living in America there is only dark days ahead.
1 reviews | Active since Jan 2020
EThekwini
EThekwini our future is dark. Reported a problem last night and this morning waking up the power is still off.
1 reviews | Active since Jan 2020
EThekwini
EThekwini our future is dark. Reported a problem last night and this morning waking up the power is still off.
1 reviews | Active since Jan 2020
I app**** for prepai...
I app**** for prepaid electricity 2 years ago up to now no response When I follow up I'm told they are out of stock with prepaid meters No compassionate Just don't care attitude
1 reviews | Active since Jan 2020
I app**** for prepai...
I app**** for prepaid electricity 2 years ago up to now no response When I follow up I'm told they are out of stock with prepaid meters No compassionate Just don't care attitude
1 reviews | Active since Jan 2020
Reservoir leaking
We are experiencing a water leak from a reservoir across the road from us. We had this issue from 2018 and the reservoir had to be emptied and fixed. The leak started again early September this year 2025. We have been in contact with eThekwini municipality and had visits from 3 contractors and the ward 18 Councilor. But nothing has been done. We are busy with laying paving, and our contractor cannot continue with the paving while the water is still leaking.
1 reviews | Active since Jan 2020
Reservoir leaking
We are experiencing a water leak from a reservoir across the road from us. We had this issue from 2018 and the reservoir had to be emptied and fixed. The leak started again early September this year 2025. We have been in contact with eThekwini municipality and had visits from 3 contractors and the ward 18 Councilor. But nothing has been done. We are busy with laying paving, and our contractor cannot continue with the paving while the water is still leaking.