EPPF (Eskom Pension And Provident Fund)
Verified Business
|1|12 Reviews (last 12 months)|Responds in 1347h 41m
EPPF (Eskom Pension And Provident Fund)
Verified Business
|1
12 Reviews (last 12 months)
Responds in 1347h 41m
AI Review Summary
Based on recent customer reviews, EPPF (Eskom Pension And Provident Fund) is facing significant dissatisfaction from members and beneficiaries. Customers consistently mention prolonged delays in processing death benefits, trust claims, and two-pot withdrawals, with a recurring theme of unanswered calls, lengthy hold times, and unresponsive WhatsApp and digital channels. Bereaved families express distress over poor communication regarding deceased members' funds, while resigned employees report struggles accessing their payouts. A frequent concern is the perceived lack of empathy, accountability, and transparency from claims administrators handling sensitive matters.
Performance(last 12 months):
TrustIndex
2.6
Ranking
#247
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 22:13
The unconsistecy at eppf is shocking!
The ***** that is happening at eppf needs to be investigated by the likes of the madlanga commission. I have requested my dads death benefit statement and the legal team sent me an email allowing them to give it to me but I have not received it to date and I call that office everyday. We were given results regarding our investigation on 23rd April but there are children still under provision,one only contacted by them last week but we were sent distribution emails on the 23rd yerrr those social workers at eppd need a lifestyle audit,its gotten out of hand
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 22:13
The unconsistecy at eppf is shocking!
The ***** that is happening at eppf needs to be investigated by the likes of the madlanga commission. I have requested my dads death benefit statement and the legal team sent me an email allowing them to give it to me but I have not received it to date and I call that office everyday. We were given results regarding our investigation on 23rd April but there are children still under provision,one only contacted by them last week but we were sent distribution emails on the 23rd yerrr those social workers at eppd need a lifestyle audit,its gotten out of hand
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 15:57
Hiding information >>>****
I resigned from Eskom and served my 1 month notice. My last day was on the 27th of March 2026. On the 5th of May 2026 I wrote an email to follow up on my pension pay out and I was responded by a person called Kgalalelo whom ask what should be done with my retirement component. During my response to the email, in which I indicated that it can stay with EPPF and I also asked when will i get my money, then another case number was given. Kgalalelo rep**** and informed me that my money will be paid out sometime this week. Then on Friday the 8th, a lady called Palesa reached out to me via email, informing me that I can't access my retirement component and indicating the amount of each pot on the email and asking on how she should continue. I rep**** back to her mentioning that a lady called Kgalalelo has already work on my case and I am expecting payout this week but the issue now is the amounts that I am seeing on the email which don't make sense. I even called her on the office number and made her aware that those amounts cannot be correct because I met up with the EPPF consultant who came to our station early March and the figures that he showed me were way higher compared to the figures that she wrote on email. The EPPF consultant even did some calculations with me and also mentioned that the contribution for pension will still be deducted and interest will be paid before the payout process start. So obviously the money will still increase. I also requested on my response email to Palesa to share the final EPPF statement with me.Palesa said because it is closer to her knock off time then she will call me Monday which is today. Unfortunately she never called, instead I called and she didn't pick up, she just responded with an email that had a PBB pdf (a manual calculations) which indicated the accumulated contributions, and this time around, the amount is even way less compared to the figures that she gave me last week Friday. I then again responded to her email asking for my final EPPF statement but still no joy. Why is the final statement withheld from me? In addition, I send and email on Saturday the 9th because I was getting worried and my case number was just closed with no resolution. Why are you EPPF not sharing my statement? This obviously shows that there is some kind of funny business going on.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 15:57
Hiding information >>>****
I resigned from Eskom and served my 1 month notice. My last day was on the 27th of March 2026. On the 5th of May 2026 I wrote an email to follow up on my pension pay out and I was responded by a person called Kgalalelo whom ask what should be done with my retirement component. During my response to the email, in which I indicated that it can stay with EPPF and I also asked when will i get my money, then another case number was given. Kgalalelo rep**** and informed me that my money will be paid out sometime this week. Then on Friday the 8th, a lady called Palesa reached out to me via email, informing me that I can't access my retirement component and indicating the amount of each pot on the email and asking on how she should continue. I rep**** back to her mentioning that a lady called Kgalalelo has already work on my case and I am expecting payout this week but the issue now is the amounts that I am seeing on the email which don't make sense. I even called her on the office number and made her aware that those amounts cannot be correct because I met up with the EPPF consultant who came to our station early March and the figures that he showed me were way higher compared to the figures that she wrote on email. The EPPF consultant even did some calculations with me and also mentioned that the contribution for pension will still be deducted and interest will be paid before the payout process start. So obviously the money will still increase. I also requested on my response email to Palesa to share the final EPPF statement with me.Palesa said because it is closer to her knock off time then she will call me Monday which is today. Unfortunately she never called, instead I called and she didn't pick up, she just responded with an email that had a PBB pdf (a manual calculations) which indicated the accumulated contributions, and this time around, the amount is even way less compared to the figures that she gave me last week Friday. I then again responded to her email asking for my final EPPF statement but still no joy. Why is the final statement withheld from me? In addition, I send and email on Saturday the 9th because I was getting worried and my case number was just closed with no resolution. Why are you EPPF not sharing my statement? This obviously shows that there is some kind of funny business going on.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 04:26
Horrible service by death benefit department
*****ulant activities with my dad's death benefit by eppf death benefit department. We've waited 8 months already after my dad's death now the spouse who is also the executor is not notified of how all the deceased's funds have been distributed.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 04:26
Horrible service by death benefit department
*****ulant activities with my dad's death benefit by eppf death benefit department. We've waited 8 months already after my dad's death now the spouse who is also the executor is not notified of how all the deceased's funds have been distributed.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 15:15
****ming children of their rightful funds
This is the most disgusting trust I have ever had to work with. All communication channels do not work and they so not bother to reply to emails of inquiry. I have been waiting for the verdict for a requested trust advance for 4 months now from my daughter's late father's funds. And this is for a child's school registration fee that that was due on the first quarter of the year. I honestly think people employed by eskom should seek alternatives when it comes to reserving funds as EPPF does not prioritise their children upon their departure. What makes me even more angry is that these are the child's rightful funds and Eskom is not doing us a favour by providing. I am at the point where I will escalate this further because this is so exhausting. You would swear they service personal needs with deceased employees' monies. Truly disgusting.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 15:15
****ming children of their rightful funds
This is the most disgusting trust I have ever had to work with. All communication channels do not work and they so not bother to reply to emails of inquiry. I have been waiting for the verdict for a requested trust advance for 4 months now from my daughter's late father's funds. And this is for a child's school registration fee that that was due on the first quarter of the year. I honestly think people employed by eskom should seek alternatives when it comes to reserving funds as EPPF does not prioritise their children upon their departure. What makes me even more angry is that these are the child's rightful funds and Eskom is not doing us a favour by providing. I am at the point where I will escalate this further because this is so exhausting. You would swear they service personal needs with deceased employees' monies. Truly disgusting.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 23:44
Very disappointing
This company has been very disappointing regarding my 2-pot withdrawal. I have been patiently waiting for my money to no success. I tried calling calling for 3 consecutive days but have been made to hold for over an hour at times. Their WhatsApp contact is useless because it provides no help at all. Their website is almost as useless because it doesn't allow us to check the status of our 2-pot withdrawal application. I'm very frustrated because I really need the money. If I could, I'd move my pension fund to another reliable company.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 23:44
Very disappointing
This company has been very disappointing regarding my 2-pot withdrawal. I have been patiently waiting for my money to no success. I tried calling calling for 3 consecutive days but have been made to hold for over an hour at times. Their WhatsApp contact is useless because it provides no help at all. Their website is almost as useless because it doesn't allow us to check the status of our 2-pot withdrawal application. I'm very frustrated because I really need the money. If I could, I'd move my pension fund to another reliable company.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 07:41
Disappointed from this company seriouse
I am so disappointed about with this company and their employees who has been putting me pillar to post about my Two-pot withdrawal, I haven't received an answer about my money it's been two weeks trying to call them every day and they tell me stories lies. I have asked them to reverse the money to my statement so I can re-withdraw they told me they can't, if I was not desperate, I was not going to withdraw. Guys, please find out what happened to my money I need it. Hope for your sake I will get my money.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 07:41
Disappointed from this company seriouse
I am so disappointed about with this company and their employees who has been putting me pillar to post about my Two-pot withdrawal, I haven't received an answer about my money it's been two weeks trying to call them every day and they tell me stories lies. I have asked them to reverse the money to my statement so I can re-withdraw they told me they can't, if I was not desperate, I was not going to withdraw. Guys, please find out what happened to my money I need it. Hope for your sake I will get my money.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 11:59
Poor service and poor communication
I've been trying several days to get hold of anyone at eppf, they let you hold the line for more than 30 minutes still with no assistance. I tried their digital communication platforms and self help service still no help. Their communication and service in general is very poor on all platforms.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 11:59
Poor service and poor communication
I've been trying several days to get hold of anyone at eppf, they let you hold the line for more than 30 minutes still with no assistance. I tried their digital communication platforms and self help service still no help. Their communication and service in general is very poor on all platforms.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 18:32
Why
I am in dismay, don't get me wrong I am delighted to see opportunities for students, Education is key. However, can Eskom make it make sense to me why would a child whose parent passed, and Monies were put in a Trust to assist with financial needs, my understanding is that the purpose of this Trust is to ensure that my son’s essential needs, particularly his education and well-being, are properly supported. Unfortunately, the decline of this request has resulted in his school fees falling into arrears, placing his education at risk. What is particularly concerning is that while the company is offering bursaries, it is unwilling to fund my son’s school fees using his own late father’s funds held in trust for his benefit. I find this difficult to understand, as the funds were specifically preserved to support him and secure his future. At present, I am unemployed and unable to support him financially on my own, which makes the Trust’s assistance necessary rather than optional. My request was submitted in good faith and aligned with the very purpose for which the Trust exists. I respectfully ask for a reconsideration of the decision, or a detailed explanation outlining why the request was declined and what requirements must be met for approval. My intention is simply to ensure that my son’s education continues without disruption. What makes it worse I when you have a claims administrator who from the tone in his voice shows disinterest, no sympathy no feedback in time. Death is a very delicate matter it can be after 5 years, and your consultants need to be reminded of this they must stop acting like messengers!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 18:32
Why
I am in dismay, don't get me wrong I am delighted to see opportunities for students, Education is key. However, can Eskom make it make sense to me why would a child whose parent passed, and Monies were put in a Trust to assist with financial needs, my understanding is that the purpose of this Trust is to ensure that my son’s essential needs, particularly his education and well-being, are properly supported. Unfortunately, the decline of this request has resulted in his school fees falling into arrears, placing his education at risk. What is particularly concerning is that while the company is offering bursaries, it is unwilling to fund my son’s school fees using his own late father’s funds held in trust for his benefit. I find this difficult to understand, as the funds were specifically preserved to support him and secure his future. At present, I am unemployed and unable to support him financially on my own, which makes the Trust’s assistance necessary rather than optional. My request was submitted in good faith and aligned with the very purpose for which the Trust exists. I respectfully ask for a reconsideration of the decision, or a detailed explanation outlining why the request was declined and what requirements must be met for approval. My intention is simply to ensure that my son’s education continues without disruption. What makes it worse I when you have a claims administrator who from the tone in his voice shows disinterest, no sympathy no feedback in time. Death is a very delicate matter it can be after 5 years, and your consultants need to be reminded of this they must stop acting like messengers!
0
Replies (0)