Active since Apr 2018
I resigned from Eskom and served my 1 month notice. My last day was on the 27th of March 2026. On the 5th of May 2026 I wrote an email to follow up on my pension pay out and I was responded by a person called Kgalalelo whom ask what should be done with my retirement component. During my response to the email, in which I indicated that it can stay with EPPF and I also asked when will i get my money, then another case number was given. Kgalalelo rep**** and informed me that my money will be paid out sometime this week. Then on Friday the 8th, a lady called Palesa reached out to me via email, informing me that I can't access my retirement component and indicating the amount of each pot on the email and asking on how she should continue. I rep**** back to her mentioning that a lady called Kgalalelo has already work on my case and I am expecting payout this week but the issue now is the amounts that I am seeing on the email which don't make sense. I even called her on the office number and made her aware that those amounts cannot be correct because I met up with the EPPF consultant who came to our station early March and the figures that he showed me were way higher compared to the figures that she wrote on email. The EPPF consultant even did some calculations with me and also mentioned that the contribution for pension will still be deducted and interest will be paid before the payout process start. So obviously the money will still increase. I also requested on my response email to Palesa to share the final EPPF statement with me.Palesa said because it is closer to her knock off time then she will call me Monday which is today. Unfortunately she never called, instead I called and she didn't pick up, she just responded with an email that had a PBB pdf (a manual calculations) which indicated the accumulated contributions, and this time around, the amount is even way less compared to the figures that she gave me last week Friday. I then again responded to her email asking for my final EPPF statement but still no joy. Why is the final statement withheld from me? In addition, I send and email on Saturday the 9th because I was getting worried and my case number was just closed with no resolution. Why are you EPPF not sharing my statement? This obviously shows that there is some kind of funny business going on.
I am not happy with vodacom Fibre again. I put in a notice in February to cancel my fibre services. I received an email stating that my services will be cut off end of March. On the 2nd of April I noticed that my services is still running and I called in to report and flag them to cut the services off because I can't be liable for paying for those services. A ticket with reference was only initiated yesterday and tagged as a priority 4. Today I received an invoice showing that I will be billed for April while from my knowledge the services are supposed to be cut off. There is no urgency in closing this matter and I am supposed to move to overseas on Sunday. I can't be rest assured at this moment that my account won't be debited end of April and the worse part is the fact that it will cost me a lot to call in and enquire. This is not my fault at all. Again when I called in today enquiring about the invoice that I received, I was told that the amount charged is for a cancelation fee. I told them that I can't have such a fee because I am on a month to month contract and I gave a month notice to cancel but unfortunately the lady insisted that I am liable for a cancelation fee. Please sort this matter out urgently
Nike SA online store has a very bad service with online purchase. On the 29th of November, I purchased a pair of sneakers online and the delivery was due yesterday 16th December. Unfortunately I just found out tonight 17th December that the order was never dispatched from the warehouse even though I had a chat with someone on Sunday the 15th December about the order and I was told that it will be delivered. Now all of a sudden the order was not dispatched. What is more upsetting is that I was offered a refund but I was told that it will be processed in 10 working days. Just imagine, I have to wait for so long for my money even though the order was never dispatched and while I was not properly kept in the loop. What Nike did is so unacceptable and unfair.
I am not happy with how vodacom Fibre is handling the problem of the Fibre connection that I am currently having. The problem has been there since the 16th of April. There are a few tickets that were logged but being closed with a comment that I am connected, which is wrong. I tried to cancel my contract with them and I was told that I will have to pay a penalty of close to R1000 since I Don have a year old with them. The weird part is that I am on a month to month contract but I am told about a condition that I am not aware of since I also indicated to the sales agent that I spoke to when I wanted to take the contract that I won't be staying at the address that I am currently staying at for a full year, and the sales person advised me to take a month to month contract. I thought I should give them another chance to sort out my connection issues but even now as we speak, nothing has been resolved but I am paying. I've done a lot of follow ups and I currently have an open ticket which I already did 3 follow ups on but still no joy.
My first experience with obtaining an insurance quote with Miway blink was good
Good evening, I bought a huawei p20 lite cell phone at Vodacom Canal Walk on Saturday the 28th and the phone was switched on by the consultant and she told me that if I experience a fault with the phone in the following 7 days then I should bring it back to them and they will give me a new phone. well the phone ran out of the battery Saturday night then I charged it until it was full, Sunday morning that phone was 100% full but by 13:00 battery was 68% and I didn't leave any apps running and by 16:00 it was on 42%, and this morning it was 10% and I didn't really use the phone that much, I even called huawei client services to explain to me what could be wrong and which things must I switch of but that didn't work.When I took it back to canal walk I was told that I must wait for days so that they sent it to get checked out while the consultant told me that in the 7 days I will get a new one but it turns out that its not that way and I asked for my money back but the manager refused to give my money back, Please assist
I bought a huawei p20 lite cell phone at Vodacom Canal Walk on Saturday the 28th and the phone was switched on by the consultant and she told me that if I experience a fault with the phone in the following 7 days then I should bring it back to them and they will give me a new phone. well the phone ran out of the battery Saturday night then I charged it until it was full, Sunday morning that phone was 100% full but by 13:00 battery was 68% and I didn't leave any apps running and by 16:00 it was on 42%, and this morning it was 10% and I didn't really use the phone that much, I even called huawei client services to explain to me what could be wrong and which things must I switch of but that didn't work.When I took it back to canal walk I was told that I must wait for days so that they sent it to get checked out while the consultant told me that in the 7 days I will get a new one but it turns out that its not that way and I asked for my money back but the manager refused to give my money back, WHAT DO I DO WITH THIS KINDA SITUATION?? please assist
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