Engen Petroleum
Verified Business
|2.2|187 Reviews (last 12 months)|Responds in 13h 6m
Engen Petroleum
Verified Business
|2.2
187 Reviews (last 12 months)
Responds in 13h 6m
Rated in:
Scores reflect the Overall AI Score for each category
Engen Petroleum
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Engen Petroleum shows a deeply divided customer experience. Standout branches like Windsor Park, Mayville, and Kaalfontein earn praise for warm, proactive attendants, while many other sites face complaints about rude staff, fuel hoarding before price hikes, misfuelling incidents, and unresolved 1App and voucher issues. Management accountability and complaint follow-through emerge as the most damaging weak points across the network.
Replied to 93% of negative reviews
Reply time on negative reviews: 10h 38m
TrustIndex
4.3
Ranking
#1
in Fuel & Petrol
Reply Time
13h 6m
NPS Score
-24
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 10h 38m
Sep '25 - Aug '26
Based on recent customer reviews, Engen Petroleum shows a deeply divided customer experience. Standout branches like Windsor Park, Mayville, and Kaalfontein earn praise for warm, proactive attendants, while many other sites face complaints about rude staff, fuel hoarding before price hikes, misfuelling incidents, and unresolved 1App and voucher issues. Management accountability and complaint follow-through emerge as the most damaging weak points across the network.
The most common complaint about Engen Petroleum, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Frontline Experience. Frontline experience is highly inconsistent. Named attendants like Tebogo, Justice, Thusi and Asha Masemola receive glowing praise, but many sites report rude attendants, racial bias, swearing managers, and attendants who skim fuel or ignore customers entirely.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2013
Engen longmeadow 1 stop Put in just over R54 L of Diesel this morning after their system was restarted and everything in a rush R1901.20 Even if it was 55L then they charged more than R34.56/L for Diesel That will teach me to never use a Engen again
1 reviews | Active since Sept 2013
Engen longmeadow 1 stop Put in just over R54 L of Diesel this morning after their system was restarted and everything in a rush R1901.20 Even if it was 55L then they charged more than R34.56/L for Diesel That will teach me to never use a Engen again
1 reviews | Active since May 2026
The Garstkloof Engen filling station has a car was that we have now decided to not support in the future. We own 3 motor vehicles my husband and I used to weekly have washed at this filling station car wash. However, when it comes to payment, the cashiers are rude and they do not know the prices for the car wash. We pay a different price everytime we go there. The last encounter, my husband already paid before they enquired what kind of vehicle was being washed. Thereafter they informed him that he has not paid the correct amount. After lots of screaming and yelling the manager was called. Not even the manager knews his prices. He had to go and confirm from the car wash attendants. They confirmed to the manager that my husband paid te correct amount already. Without apologising, he then dissappeared back into the shop. They do not display pricing anywhere. We will nowsupport them ever again. We would now rather travel 20km further and get friendy service
1 reviews | Active since May 2026
The Garstkloof Engen filling station has a car was that we have now decided to not support in the future. We own 3 motor vehicles my husband and I used to weekly have washed at this filling station car wash. However, when it comes to payment, the cashiers are rude and they do not know the prices for the car wash. We pay a different price everytime we go there. The last encounter, my husband already paid before they enquired what kind of vehicle was being washed. Thereafter they informed him that he has not paid the correct amount. After lots of screaming and yelling the manager was called. Not even the manager knews his prices. He had to go and confirm from the car wash attendants. They confirmed to the manager that my husband paid te correct amount already. Without apologising, he then dissappeared back into the shop. They do not display pricing anywhere. We will nowsupport them ever again. We would now rather travel 20km further and get friendy service
1 reviews | Active since Sept 2025
ENGEN NEWTON PARK CARWASH IS HORRIBLY DIFFICULT PARKING FOR CUSTOMERS AT SHOP 5 PARKING SPOTS ONLY. CARWASH 3 CARS PARKING ONLY , HEY OWNER PLEASE SORT THIS PROBLEM OUT IT IS CAUSING CHAOS! CARWASH DEPARTMENT IS NARROW AND DIFFICULT TO GET IN AND OUT. MAD CHAOS 😠 😒
1 reviews | Active since Sept 2025
ENGEN NEWTON PARK CARWASH IS HORRIBLY DIFFICULT PARKING FOR CUSTOMERS AT SHOP 5 PARKING SPOTS ONLY. CARWASH 3 CARS PARKING ONLY , HEY OWNER PLEASE SORT THIS PROBLEM OUT IT IS CAUSING CHAOS! CARWASH DEPARTMENT IS NARROW AND DIFFICULT TO GET IN AND OUT. MAD CHAOS 😠 😒
1 reviews | Active since Jul 2025
Raised a query regarding a ****** comment by an Engen employee whilst visiting your service station in Tableview, Reitvlei Service Center. Was contacted by a good for nothing customer service representative named Roza that advised me that my matter was being escalated and then didn't care about my query, after reaching out she then gives me feedback that does not address my concerns. Really ****ed off now, wasted my time dealing with someone that does not understand simple English and clearly does not know what she is doing, Engen is absolutely the worst, they are terrible at every level. My advice, stay away, use any other service station, they are rude, ****** and they are ***** in terms of how they conduct their business.
1 reviews | Active since Jul 2025
Raised a query regarding a ****** comment by an Engen employee whilst visiting your service station in Tableview, Reitvlei Service Center. Was contacted by a good for nothing customer service representative named Roza that advised me that my matter was being escalated and then didn't care about my query, after reaching out she then gives me feedback that does not address my concerns. Really ****ed off now, wasted my time dealing with someone that does not understand simple English and clearly does not know what she is doing, Engen is absolutely the worst, they are terrible at every level. My advice, stay away, use any other service station, they are rude, ****** and they are ***** in terms of how they conduct their business.
1 reviews | Active since Aug 2020
I went to Engen Makhado/ Louistrichardt earlier this morning and wanted to buy bread around 8:05 the cashiers were very rude to me it was two ladies the one with brown and black braids the other one was wearing a blue Binnie with freehand. That’s not customer service, you are at the front rudeness is not the service you offer to people.
1 reviews | Active since Aug 2020
I went to Engen Makhado/ Louistrichardt earlier this morning and wanted to buy bread around 8:05 the cashiers were very rude to me it was two ladies the one with brown and black braids the other one was wearing a blue Binnie with freehand. That’s not customer service, you are at the front rudeness is not the service you offer to people.
1 reviews | Active since Jul 2025
Hi guys. I would like to share an extremely disappointing experience I had earlier today when I visited your service station in Tableview. I dont use my vehicle that often but decided to start her up and take her for ride today but noticed that somehow the petrol seemed to be on empty so I made my way to get fuel and grabbed one of those 5litre bottles or containers whatever we can call it, and made my merry way to your service station to purchase fuel, the attendant asked me to get approval from the manager to fill up or needed to purchase a gas can from them. I decided to go inside to speak to the manager, they were in a meeting and I was asked to wait which I duly did as requested, after a while a gentleman approached me to find out what I needed and I explained my situation to which he advised that instead of keeping me waiting he would get the manager, the 2 gentleman came by and I explained my situation to which the manager advised that due to a national rule passed on to the service station they cannot sell petrol in an oil or water container but can sell it in a can which seems strange to me but I didn't want to argue, I respected that he was only doing his job and I had no reason not to trust him. I am certainly for people that follow rules even if it doesn't make any sense to me however it just seemed like a way to ****** money out of people in a vulnerable situation, you guys want to sell me a container so that I can then buy fuel from you, I have not heard of anything so absurd before. This is where it gets crazy, at first I didn't understand when the guy said to me that it is because of "you people in Phoenix and the riots in Durban, they are not allowed to sell fuel in a container" (That contradicts what you just said about me buying your special bottle, doesn't it?) I mean, I live in Capetown and honestly I actually feel this is ****** and stereotypical to say things like this, Why? Is it because I look a certain way? Guys, we are living in an evolving world and I feel that we should respect everyone, I am a paying customer and feel terribly upset by the way I was addressed, treating customers in this manner is unspeakable, I am lost for words to explain how deeply saddened I am by the way I was treated today. This is a sensitive topic but the remark that my people were rioting in Durban I really think this is sick, what next, Jews /christians and Muslims start a war in our backyard because Israel and the US attacked Iran, are we that foolish? Really, because I don't see why we should be bringing this here, how this becomes an issue in a totally different province altogether, Am I going to throw petrol from Capetown to attack someone in Durban, where is the logic, at some point we have to agree that this is complete nonsense. I don't understand too much of the situation in Durban and choose not to comment however after my experience I did take the time to do a bit of research afterwards and it is so sad that people have lost their lives but I am not sure if I missed it but I have not found any articles online where petrol was used as weapon, I think there were some vehicles that caught alight but don't cars already have petrol in the tank? I don't know but if I ever think of starting a fire, I look for a bunch of old newspapers or some blitz firelighters and I get my braai going. All joking aside, I would also like to understand the logic, Engen will not sell me petrol in my can but would sell me petrol using their can which I needed to purchase from them, if there is a restriction is selling fuel, it doesn't make any sense, wouldnt I still be able to use your can with petrol to go on an arson rampage? Not sure but seems quite ***** to me, you agree? Think about it people, we face so many challenges in our lives every day, rising costs of fuel, food and everything else we need to stay alive, then we have managing all the work and personal stress, the last thing we need is to be treating each other with hatred in our hearts and that for absolutely no reason whatsoever, have I met you before, No, have we ever had any issues, No, Do you even know my name or where I am from? No, we have never met before but you hate me because I look a certain way. Guys, honestly this is stupidity at its highest level, As South Africans we need to leave the past in the past, if we go back and look at our countries history, there has always been disagreements and conflicts and many lives where sadly lost, this is not even racial but also political and if we don't learn from these we are never going to stop fighting until there is nothing left. History is not there to separate us but it should be there to teach us, I feel we should be helping each other instead of hating people you don't know for no reason whatsoever, you will never know but one day you will probably need that persons help. Engen really needs to educate their staff on how they need to behave when on duty and wearing that uniform represting the company but also on how to speak to people, I am open to understand that people will always have their own idea towards this but I do believe that we should respect everyone. Its really so, so disappointing, utterly heartbreaking and extremely disturbing, to think that I actually visited this service station so frequently as I live in the area and now I just feel so unsafe not knowing if I am going to be attacked whilst visiting this service station. I am a not a very young person anymore and I know that times are changing and society is evolving, I just hope that people can stop hating each other based on race and come together so that we can all use our own quantities, qualifications, strengths and values to make South Africa a better place to live in.
1 reviews | Active since Jul 2025
Hi guys. I would like to share an extremely disappointing experience I had earlier today when I visited your service station in Tableview. I dont use my vehicle that often but decided to start her up and take her for ride today but noticed that somehow the petrol seemed to be on empty so I made my way to get fuel and grabbed one of those 5litre bottles or containers whatever we can call it, and made my merry way to your service station to purchase fuel, the attendant asked me to get approval from the manager to fill up or needed to purchase a gas can from them. I decided to go inside to speak to the manager, they were in a meeting and I was asked to wait which I duly did as requested, after a while a gentleman approached me to find out what I needed and I explained my situation to which he advised that instead of keeping me waiting he would get the manager, the 2 gentleman came by and I explained my situation to which the manager advised that due to a national rule passed on to the service station they cannot sell petrol in an oil or water container but can sell it in a can which seems strange to me but I didn't want to argue, I respected that he was only doing his job and I had no reason not to trust him. I am certainly for people that follow rules even if it doesn't make any sense to me however it just seemed like a way to ****** money out of people in a vulnerable situation, you guys want to sell me a container so that I can then buy fuel from you, I have not heard of anything so absurd before. This is where it gets crazy, at first I didn't understand when the guy said to me that it is because of "you people in Phoenix and the riots in Durban, they are not allowed to sell fuel in a container" (That contradicts what you just said about me buying your special bottle, doesn't it?) I mean, I live in Capetown and honestly I actually feel this is ****** and stereotypical to say things like this, Why? Is it because I look a certain way? Guys, we are living in an evolving world and I feel that we should respect everyone, I am a paying customer and feel terribly upset by the way I was addressed, treating customers in this manner is unspeakable, I am lost for words to explain how deeply saddened I am by the way I was treated today. This is a sensitive topic but the remark that my people were rioting in Durban I really think this is sick, what next, Jews /christians and Muslims start a war in our backyard because Israel and the US attacked Iran, are we that foolish? Really, because I don't see why we should be bringing this here, how this becomes an issue in a totally different province altogether, Am I going to throw petrol from Capetown to attack someone in Durban, where is the logic, at some point we have to agree that this is complete nonsense. I don't understand too much of the situation in Durban and choose not to comment however after my experience I did take the time to do a bit of research afterwards and it is so sad that people have lost their lives but I am not sure if I missed it but I have not found any articles online where petrol was used as weapon, I think there were some vehicles that caught alight but don't cars already have petrol in the tank? I don't know but if I ever think of starting a fire, I look for a bunch of old newspapers or some blitz firelighters and I get my braai going. All joking aside, I would also like to understand the logic, Engen will not sell me petrol in my can but would sell me petrol using their can which I needed to purchase from them, if there is a restriction is selling fuel, it doesn't make any sense, wouldnt I still be able to use your can with petrol to go on an arson rampage? Not sure but seems quite ***** to me, you agree? Think about it people, we face so many challenges in our lives every day, rising costs of fuel, food and everything else we need to stay alive, then we have managing all the work and personal stress, the last thing we need is to be treating each other with hatred in our hearts and that for absolutely no reason whatsoever, have I met you before, No, have we ever had any issues, No, Do you even know my name or where I am from? No, we have never met before but you hate me because I look a certain way. Guys, honestly this is stupidity at its highest level, As South Africans we need to leave the past in the past, if we go back and look at our countries history, there has always been disagreements and conflicts and many lives where sadly lost, this is not even racial but also political and if we don't learn from these we are never going to stop fighting until there is nothing left. History is not there to separate us but it should be there to teach us, I feel we should be helping each other instead of hating people you don't know for no reason whatsoever, you will never know but one day you will probably need that persons help. Engen really needs to educate their staff on how they need to behave when on duty and wearing that uniform represting the company but also on how to speak to people, I am open to understand that people will always have their own idea towards this but I do believe that we should respect everyone. Its really so, so disappointing, utterly heartbreaking and extremely disturbing, to think that I actually visited this service station so frequently as I live in the area and now I just feel so unsafe not knowing if I am going to be attacked whilst visiting this service station. I am a not a very young person anymore and I know that times are changing and society is evolving, I just hope that people can stop hating each other based on race and come together so that we can all use our own quantities, qualifications, strengths and values to make South Africa a better place to live in.
1 reviews | Active since May 2026
I am writing to formally lodge a complaint regarding an incident that occurred at your garage in Wynberg. On the day of the incident, I visited your garage and requested R100 worth of petrol, which I paid for in cash. After leaving the garage and driving for approximately 15 minutes, I noticed that my fuel gauge had dropped significantly and showed that my vehicle was almost out of petrol. This made it clear to me that the petrol I paid for had either not been dispensed correctly or not dispensed at all. This situation caused me severe distress and inconvenience. I was left stranded without money and had to make several calls to seek assistance in order to get additional petrol. Due to the circumstances and stress caused by the incident, I was unable to immediately return to the garage. I find this matter extremely concerning and unacceptable. As a paying customer, I expect honesty, professionalism, and proper service. I kindly request that this matter be investigated urgently and that appropriate action be taken regarding the employee involved and the service provided. I would also appreciate feedback regarding the outcome of the investigation and how this matter will be resolved.
1 reviews | Active since May 2026
I am writing to formally lodge a complaint regarding an incident that occurred at your garage in Wynberg. On the day of the incident, I visited your garage and requested R100 worth of petrol, which I paid for in cash. After leaving the garage and driving for approximately 15 minutes, I noticed that my fuel gauge had dropped significantly and showed that my vehicle was almost out of petrol. This made it clear to me that the petrol I paid for had either not been dispensed correctly or not dispensed at all. This situation caused me severe distress and inconvenience. I was left stranded without money and had to make several calls to seek assistance in order to get additional petrol. Due to the circumstances and stress caused by the incident, I was unable to immediately return to the garage. I find this matter extremely concerning and unacceptable. As a paying customer, I expect honesty, professionalism, and proper service. I kindly request that this matter be investigated urgently and that appropriate action be taken regarding the employee involved and the service provided. I would also appreciate feedback regarding the outcome of the investigation and how this matter will be resolved.
1 reviews | Active since May 2019
On 16/05/2026 at 15:54 I visited Engen garage by Ruth First Road (Thorntree next to Soshanguve Crossing mall) where I experienced the worst service, I waited too long to get service and the staff was very rude towards myself and the other driver Infront of me. Petrol attendant by the Name of Ratanang (As per name tag) was extremely rude whereby Even after explaining to him who came first he still with a bad and aggressive attitude continued to assist other motorists before us who came first. After such experience I doubt I will ever use any of the Engen garages more especially that one mentioned! The whole staff was dragging their feet and one could clearly see that they are so relaxed while some of us had to attend important meetings and time plays a very important role.
1 reviews | Active since May 2019
On 16/05/2026 at 15:54 I visited Engen garage by Ruth First Road (Thorntree next to Soshanguve Crossing mall) where I experienced the worst service, I waited too long to get service and the staff was very rude towards myself and the other driver Infront of me. Petrol attendant by the Name of Ratanang (As per name tag) was extremely rude whereby Even after explaining to him who came first he still with a bad and aggressive attitude continued to assist other motorists before us who came first. After such experience I doubt I will ever use any of the Engen garages more especially that one mentioned! The whole staff was dragging their feet and one could clearly see that they are so relaxed while some of us had to attend important meetings and time plays a very important role.
Engen Petroleum scores 1.8 out of 5 on Hellopeter's AI analysis of service quality in Fuel & Petrol, compared to the Fuel & Petrol industry average of 1.9. Their strongest theme is Customer Service (2.3); their weakest is Communication (1.4). The top AI-rated Fuel & Petrol business on Hellopeter is (). How is the AI Score calculated? →
Engen Petroleum has a TrustIndex of 4.3 out of 10 on Hellopeter, based on 187 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 10 hours 38 min. Hellopeter has tracked Engen Petroleum across 2,334 total reviews. How is the TrustIndex calculated? →