Outstanding Refund for Overpayment

I am extremely frustrated with the poor service I have received from MultiChoice Group regarding my refund for an overpayment made on my DStv account.

I made an overpayment while paying my subscription and requested a refund. Since then, MultiChoice has continuously delayed the process and keeps requesting the same documents repeatedly, especially proof of payment, despite the fact that I have already submitted everything multiple times.

Every time I follow up, I get the same response asking for documents that were already provided. There seems to be no intention to actually process the refund. This experience has caused unnecessary stress and frustration.

At this stage, it honestly feels like customers are being ignored and unfairly deprived of money owed to them. A large company like MultiChoice should not treat customers this way.

I am requesting:

* Immediate processing of my refund * Clear communication from MultiChoice * An explanation for the ongoing delays

I hope this complaint receives urgent attention because the current service experience is completely unacceptable.