Dstv mutlichoice
Unclaimed Business
|1.2|19 Reviews (last 12 months)|This business does not respond to reviews
Dstv mutlichoice
Unclaimed Business
|1.2
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Dstv Multichoice is facing significant customer dissatisfaction across multiple service areas. Customers consistently mention frustration with billing disputes, unexplained disconnections, and prolonged refund delays. A recurring theme is the perception of declining value, with subscribers noting channel removals without corresponding price reductions and repetitive content on premium tiers. Decoder faults and internet router activation issues feature prominently, alongside complaints about call centre agents providing inconsistent information. Positive sentiment is limited but does emerge around in-branch interactions where staff are described as kind, reassuring, and helpful in resolving technical issues.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.2|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 09:17
Outstanding Refund for Overpayment
I am extremely frustrated with the poor service I have received from MultiChoice Group regarding my refund for an overpayment made on my DStv account. I made an overpayment while paying my subscription and requested a refund. Since then, MultiChoice has continuously delayed the process and keeps requesting the same documents repeatedly, especially proof of payment, despite the fact that I have already submitted everything multiple times. Every time I follow up, I get the same response asking for documents that were already provided. There seems to be no intention to actually process the refund. This experience has caused unnecessary stress and frustration. At this stage, it honestly feels like customers are being ignored and unfairly deprived of money owed to them. A large company like MultiChoice should not treat customers this way. I am requesting: * Immediate processing of my refund * Clear communication from MultiChoice * An explanation for the ongoing delays I hope this complaint receives urgent attention because the current service experience is completely unacceptable.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 09:17
Outstanding Refund for Overpayment
I am extremely frustrated with the poor service I have received from MultiChoice Group regarding my refund for an overpayment made on my DStv account. I made an overpayment while paying my subscription and requested a refund. Since then, MultiChoice has continuously delayed the process and keeps requesting the same documents repeatedly, especially proof of payment, despite the fact that I have already submitted everything multiple times. Every time I follow up, I get the same response asking for documents that were already provided. There seems to be no intention to actually process the refund. This experience has caused unnecessary stress and frustration. At this stage, it honestly feels like customers are being ignored and unfairly deprived of money owed to them. A large company like MultiChoice should not treat customers this way. I am requesting: * Immediate processing of my refund * Clear communication from MultiChoice * An explanation for the ongoing delays I hope this complaint receives urgent attention because the current service experience is completely unacceptable.
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 11:03
BAD AND UNFAIR CUSTOMER SERVICE
My decoder broke and I lodged a claim for a new one telephonically on the 29th of March and was advised that they’d revert after 48 hours. I have been calling them but they keep telling me the issue has been escalated and now it will take 7 working days. I have never defaulted on my insurance premiums so I don’t understand why I’m being given the runaround now. First it was 48 hours, now it’s 7 days. I’m tired of this bad customer service from them. I don’t deserve to be treated like this. I feel I’m being unfairly treated. By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy https://www.hellopeter.com/legal/legal
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 11:03
BAD AND UNFAIR CUSTOMER SERVICE
My decoder broke and I lodged a claim for a new one telephonically on the 29th of March and was advised that they’d revert after 48 hours. I have been calling them but they keep telling me the issue has been escalated and now it will take 7 working days. I have never defaulted on my insurance premiums so I don’t understand why I’m being given the runaround now. First it was 48 hours, now it’s 7 days. I’m tired of this bad customer service from them. I don’t deserve to be treated like this. I feel I’m being unfairly treated. By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy https://www.hellopeter.com/legal/legal
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 12:03
Fantastic,speedy service
What awesome service i received today at MultiChoice from a lovely lady called Mymoena! I came in today (30/3/26) to have my decoder checked out.I was already antsy since I was traveling with my two very busy kids.She reassured me,fixed the issues I had with the decoder ,showed me how to use the WhatsApp line and completely ignored the ****roach that jumped out of my decoder 😅I was of course mortified but she was so kind and sweet.I am so impressed .Great service for a first-timer like me who dislikes leaving the comfort of my home.Thank you Moena!
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 12:03
Fantastic,speedy service
What awesome service i received today at MultiChoice from a lovely lady called Mymoena! I came in today (30/3/26) to have my decoder checked out.I was already antsy since I was traveling with my two very busy kids.She reassured me,fixed the issues I had with the decoder ,showed me how to use the WhatsApp line and completely ignored the ****roach that jumped out of my decoder 😅I was of course mortified but she was so kind and sweet.I am so impressed .Great service for a first-timer like me who dislikes leaving the comfort of my home.Thank you Moena!
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Anonymous
1 reviews | Active since Jan 2020
11 Jan 2026, 20:52
Frustrated
I hardly not 3 months with Dstv internet and decoder but it's been a night mare. We identify the problem solving of discontuency and I am told that the account is fine 🙂, two days down the line the Dstv decoder is red no longer serving, this has done and gone after making several calls to the time of an hour plus on a call and the similar problem persists with no solution after reconnecting for about three times, this was even addressed at the supervisor level. I got back from multichoice after I terminated their service for more than 6 years and this is the frustration I get again from them..so frustrating 😑
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Anonymous
1 reviews | Active since Jan 2020
11 Jan 2026, 20:52
Frustrated
I hardly not 3 months with Dstv internet and decoder but it's been a night mare. We identify the problem solving of discontuency and I am told that the account is fine 🙂, two days down the line the Dstv decoder is red no longer serving, this has done and gone after making several calls to the time of an hour plus on a call and the similar problem persists with no solution after reconnecting for about three times, this was even addressed at the supervisor level. I got back from multichoice after I terminated their service for more than 6 years and this is the frustration I get again from them..so frustrating 😑
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 16:42
Multichoice the big ripoff.
It was with delight that we learnt that DSTV had successfully negotiated a new deal to continue with the channels that would close down on 31st December 2025. However the new year has just been a continuation of the ******* that was served up in 2025. Reruns after reruns, movies that are 20 -30 years old. channels that you would have to be brain dead to appreciate. As a premium subscriber I watch about 10% of what is available, the rest is just mindless drivel which I have to pay for. The new series are shown on MNet to those that pay a fraction of the premiums. I believe the time is right South Africa to tell Multichoice to stick it and boycott them. I have been a subscriber for 40 years and have seen the standard deteriorate too *****ic levels
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 16:42
Multichoice the big ripoff.
It was with delight that we learnt that DSTV had successfully negotiated a new deal to continue with the channels that would close down on 31st December 2025. However the new year has just been a continuation of the ******* that was served up in 2025. Reruns after reruns, movies that are 20 -30 years old. channels that you would have to be brain dead to appreciate. As a premium subscriber I watch about 10% of what is available, the rest is just mindless drivel which I have to pay for. The new series are shown on MNet to those that pay a fraction of the premiums. I believe the time is right South Africa to tell Multichoice to stick it and boycott them. I have been a subscriber for 40 years and have seen the standard deteriorate too *****ic levels
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Jan 2026, 10:38
Poor service
Poor service about payment and reconnection of services.Shocked and angry. I paid yesterday and I do understand it was a holiday. So today I have been chatting to the agents and sending the pop only to be told that you no longer use ABSA and I need to wait for 24hours for the payment to be reconnected. I find this unfair as no communication was sent about changing banking details and why did the other agents not pick that up in the morning when I asked. I will not wait again and please reconnect. Regards
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Anonymous
1 reviews | Active since Jan 2020
2 Jan 2026, 10:38
Poor service
Poor service about payment and reconnection of services.Shocked and angry. I paid yesterday and I do understand it was a holiday. So today I have been chatting to the agents and sending the pop only to be told that you no longer use ABSA and I need to wait for 24hours for the payment to be reconnected. I find this unfair as no communication was sent about changing banking details and why did the other agents not pick that up in the morning when I asked. I will not wait again and please reconnect. Regards
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Replies (0)