VM
Vusi M
Active since Feb 2022
2
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Reviews
2 reviews1 month ago
Outstanding Refund for Overpayment
I am extremely frustrated with the poor service I have received from MultiChoice Group regarding my refund for an overpayment made on my DStv account. I made an overpayment while paying my subscription and requested a refund. Since then, MultiChoice has continuously delayed the process and keeps requesting the same documents repeatedly, especially proof of payment, despite the fact that I have already submitted everything multiple times. Every time I follow up, I get the same response asking for documents that were already provided. There seems to be no intention to actually process the refund. This experience has caused unnecessary stress and frustration. At this stage, it honestly feels like customers are being ignored and unfairly deprived of money owed to them. A large company like MultiChoice should not treat customers this way. I am requesting: * Immediate processing of my refund * Clear communication from MultiChoice * An explanation for the ongoing delays I hope this complaint receives urgent attention because the current service experience is completely unacceptable.
0 replies
1 month ago
Formal Complaint – Outstanding Refund for Overpayment
I am writing to formally complain regarding the unresolved refund for the overpayment made on my account. I have already submitted the required supporting documents, including proof of payment, multiple times. Despite complying with every request, the matter remains unresolved and I continue to receive repeated requests for the same documents without any meaningful progress on the refund. At this stage, the handling of this matter is creating the impression that I am being unfairly treated and possibly being ****med out of money that rightfully belongs to me. It is unacceptable for a customer to repeatedly provide proof of payment while the company continues delaying the refund process without proper explanation. In terms of the Consumer Protection Act, consumers are entitled to fair, honest, and reasonable service. I therefore request that this matter be resolved urgently and that the refund be processed without any further unnecessary delays.
0 replies
Review Distribution
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1 Star
2 (100%)