Dial A Nerd
Claimed Business
|2.9|10 Reviews (last 12 months)|This business does not respond to reviews
Dial A Nerd
Claimed Business
|2.9
10 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
3.5NPS Score
-100Unlikely
TrustIndex
3.5
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.9|10 Reviews
Sep '25 - Aug '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lauren M
1 reviews | Active since May 2026
14 May 2026, 07:49
Non existent account
For some reason I've been emailing I've received no response I've been getting statements every month I don't not have an account with you guys I don't even stay at that address this is going on for over a year
Helpful (0)
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Lauren M
1 reviews | Active since May 2026
14 May 2026, 07:49
Non existent account
For some reason I've been emailing I've received no response I've been getting statements every month I don't not have an account with you guys I don't even stay at that address this is going on for over a year
0
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Luc C
1 reviews | Active since May 2026
6 May 2026, 13:46
Repair Technician did not know how to work with my pc.
I recently experienced pc troubles with my editing/VFX rig. It would not start no matter what. I tried everything I could think of, but was swamped with work, so I didn't have time to do a proper deep dive. I reached out to Dial a Nerd since I needed a home visit to just diagnose the problem, then I could go about replacing/repairing it. I had my rig disassembled and breadboarded on cardboard to make diagnostics easier ( a common step in troubleshooting problem PCs). The response was quick, and someone was sent out fast to my home. I was not at home, so my girlfriend received him. I got a call asking why my pc was out of the case. The technician, although kind, didn't want to touch it as he was scared he would break the system, which I would not expect from an IT repair service. I drove home to assist him, where he said the same thing, asking how he was supposed to turn it on. When I pointed out he could just use the pins on the motherboard, as every basic pc repair tutorial tells you to do when the case button is disconnected, he refused. Finally, he pulled out his own power supply, which I hoped would be able to tell me if my power supply was the problem when he swapped that into the system. However, the psu he brought was for a desktop motherboard leagues smaller than mine/for a motherboard way older than mine. It would not be able to power my board. His advice to me was to put it back into the case and book it into their shop. Not before he tried plugging in the smaller psu and potentially frying my motherboard. They did not charge me for this quick visit, which I appreciate. However, it felt like an underqualified professional who didn't know how to approach a system that, in all honesty, should be something they have worked with before. If I had the time to wait till the weekend to take the pc in somewhere, I would not have requested a home visit. Fairly dissapointed with the service, as no resolution was achieved.
Helpful (0)
|Replies (0)LC
Luc C
1 reviews | Active since May 2026
6 May 2026, 13:46
Repair Technician did not know how to work with my pc.
I recently experienced pc troubles with my editing/VFX rig. It would not start no matter what. I tried everything I could think of, but was swamped with work, so I didn't have time to do a proper deep dive. I reached out to Dial a Nerd since I needed a home visit to just diagnose the problem, then I could go about replacing/repairing it. I had my rig disassembled and breadboarded on cardboard to make diagnostics easier ( a common step in troubleshooting problem PCs). The response was quick, and someone was sent out fast to my home. I was not at home, so my girlfriend received him. I got a call asking why my pc was out of the case. The technician, although kind, didn't want to touch it as he was scared he would break the system, which I would not expect from an IT repair service. I drove home to assist him, where he said the same thing, asking how he was supposed to turn it on. When I pointed out he could just use the pins on the motherboard, as every basic pc repair tutorial tells you to do when the case button is disconnected, he refused. Finally, he pulled out his own power supply, which I hoped would be able to tell me if my power supply was the problem when he swapped that into the system. However, the psu he brought was for a desktop motherboard leagues smaller than mine/for a motherboard way older than mine. It would not be able to power my board. His advice to me was to put it back into the case and book it into their shop. Not before he tried plugging in the smaller psu and potentially frying my motherboard. They did not charge me for this quick visit, which I appreciate. However, it felt like an underqualified professional who didn't know how to approach a system that, in all honesty, should be something they have worked with before. If I had the time to wait till the weekend to take the pc in somewhere, I would not have requested a home visit. Fairly dissapointed with the service, as no resolution was achieved.
0
Replies (0)NP
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Bev G
1 reviews | Active since Dec 2024
20 Apr 2026, 16:26
Nightmare experience on buying a new PC rfom a company we once trusted and now could never recommend.
My husband and I have been using Dial a Nerd for 22 years and have previously had good, reliable service. In January 2026, I required a new computer so we returned to them. What a disappointment to experience the lack of knowledge and professionalism from both the salesman [whom I understand is no longer with the company ] and the IT tech. During the transfer of information from my old PC to the new PC approximately 40% was completely lost and the IT tech had no idea how to find it. He had transferred my various folders to the hard drive, but most of the folders were empty and what was there was completely jumbled. It appears he copied the folders over, but without any of their content. Months of work had simply evaporated. As a result, I had to get a completely independent IT tech [at my own cost] to sort out the issues that Dial a Nerd simply didn't know how to fix. I trust the directors and HR department are cognisant of this pronounced deterioration in the company we once supported.
Helpful (0)
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Bev G
1 reviews | Active since Dec 2024
20 Apr 2026, 16:26
Nightmare experience on buying a new PC rfom a company we once trusted and now could never recommend.
My husband and I have been using Dial a Nerd for 22 years and have previously had good, reliable service. In January 2026, I required a new computer so we returned to them. What a disappointment to experience the lack of knowledge and professionalism from both the salesman [whom I understand is no longer with the company ] and the IT tech. During the transfer of information from my old PC to the new PC approximately 40% was completely lost and the IT tech had no idea how to find it. He had transferred my various folders to the hard drive, but most of the folders were empty and what was there was completely jumbled. It appears he copied the folders over, but without any of their content. Months of work had simply evaporated. As a result, I had to get a completely independent IT tech [at my own cost] to sort out the issues that Dial a Nerd simply didn't know how to fix. I trust the directors and HR department are cognisant of this pronounced deterioration in the company we once supported.
0
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Antonio D
1 reviews | Active since Jun 2011
22 Sept 2025, 15:09
Dial a D&^%
If you looking for endless headaches and lack of any real customer etiquette or care then this company is for you. Wow these guys are real bad. We have had nothing but a bad experience with this company. Do read your fine print carefully
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Antonio D
1 reviews | Active since Jun 2011
22 Sept 2025, 15:09
Dial a D&^%
If you looking for endless headaches and lack of any real customer etiquette or care then this company is for you. Wow these guys are real bad. We have had nothing but a bad experience with this company. Do read your fine print carefully
0
Replies (0)