Nightmare experience on buying a new PC rfom a company we once trusted and now could never recommend.

My husband and I have been using Dial a Nerd for 22 years and have previously had good, reliable service. In January 2026, I required a new computer so we returned to them. What a disappointment to experience the lack of knowledge and professionalism from both the salesman [whom I understand is no longer with the company ] and the IT tech. During the transfer of information from my old PC to the new PC approximately 40% was completely lost and the IT tech had no idea how to find it. He had transferred my various folders to the hard drive, but most of the folders were empty and what was there was completely jumbled. It appears he copied the folders over, but without any of their content. Months of work had simply evaporated. As a result, I had to get a completely independent IT tech [at my own cost] to sort out the issues that Dial a Nerd simply didn't know how to fix. I trust the directors and HR department are cognisant of this pronounced deterioration in the company we once supported.