City Power

Based on recent customer reviews, City Power is described by residents as deeply unreliable, with prolonged outages, closed unresolved tickets, and unresponsive call centres dominating the feedback. Customers report days or weeks without electricity, spoiled food, and at-risk vulnerable family members. Isolated bright spots exist where streetlights or specific outages were resolved swiftly, but these are heavily outweighed by systemic service failures across communication, frontline conduct, and technical follow-through.

The most common complaint about City Power, based on Hellopeter's AI analysis of recent customer reviews, is Product & Service Reliability. Product & Service Reliability (0.6) is the most damaging theme. Residents in Berea, Parktown, Quellerina, Rabie Ridge, Tshepisong and Roodepoort report multi-day and multi-week outages, recurring cable faults, prepaid meters rejecting tokens, and metering anomalies that strip units after every purchase.

City Power has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 86 reviews in the last 12 months. Hellopeter has tracked City Power across 947 total reviews. How is the TrustIndex calculated? →