Centriq Insurance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Centriq Insurance is described as a deeply frustrating insurer where claims are routinely declined on technicalities, communication breaks down for weeks, and unauthorised debit orders appear on payslips. Customers report long delays on gap cover and funeral claims, dismissive frontline interactions, and repeated escalations to the Ombudsman. A single positive outlier describes a next-day funeral payout.
TrustIndex
2.4
NPS Score
-57
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Centriq Insurance is facing severe customer dissatisfaction across claims handling and communication. Customers report rejected claims, lengthy delays, unauthorised debits, and unresponsive support. The overwhelming sentiment is one of frustration, with policyholders feeling abandoned during bereavement and medical emergencies. Only isolated positive experiences emerge, suggesting systemic operational failures in claims processing and customer engagement.
Centriq Insurance has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 45 hours 16 min. Hellopeter has tracked Centriq Insurance across 327 total reviews. How is the TrustIndex calculated? →
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