CZ
Cake zone
Verified Business
CZ
AI Review Summary
Based on recent customer reviews, Cake Zone receives strongly mixed feedback across its branches. Customers consistently praise the freshness, taste, and affordability of cakes, with standout flavours like Amarula, Bar One, and Salted Caramel earning enthusiastic recommendations. Specific staff members such as Lerato, Sihle, and Pertunia are frequently appreciated for warm, attentive service. However, a recurring theme involves stale or mouldy cakes, incorrect custom orders, late collections for weddings and events, rude or dismissive staff, and a strict no-refund policy that leaves customers feeling unheard when issues arise.
Performance(last 12 months):
TrustIndex
4.7
Ranking
#73
in Retail
NPS Score
-25
Recommended: Unlikely
Review Distribution
2.8|30 Reviews
Jul '25 - Jun '26
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 21:17
Poor staff attentiveness
I was at one of your stores on Saturday at Sam Ntuli am not so sure about the time but it was around 1pm. Went in to buy some cake I was craving for one but ended up waiting around because only one employee was serving. There was another staff member at the entrance just standing by the door not helping nor giving me the attention . It gave the impression that customer service isn’t a priority. Training staff to jump in when colleagues are busy would make a big difference. I was so disappointed but I was happy with my cake.
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 21:17
Poor staff attentiveness
I was at one of your stores on Saturday at Sam Ntuli am not so sure about the time but it was around 1pm. Went in to buy some cake I was craving for one but ended up waiting around because only one employee was serving. There was another staff member at the entrance just standing by the door not helping nor giving me the attention . It gave the impression that customer service isn’t a priority. Training staff to jump in when colleagues are busy would make a big difference. I was so disappointed but I was happy with my cake.
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Anonymous
1 reviews | Active since Jan 2020
12 Apr 2026, 06:55
Cake Zone Nkomo Village
I’m extremely disappointed with the service at this cake zone. My mother visited yesterday 11 April to buy a cake. While she was simply checking the expiry date, she picked up a cake to read the label something any customer would reasonably do before purchasing food. A young boy who is part of stuff member then told her she was “not allowed to touch the cake,” which is completely unacceptable and disrespectful especially the manner he used to communicate. Because of this treatment, she felt uncomfortable and left without buying the cake. This is especially upsetting because I’ve been a loyal customer for a long time and have always supported this Cake Zone. Customers deserve to be treated with basic respect and courtesy. If there are store policies, they should be communicated politely not in a way that makes people feel unwelcome. I hope management takes this seriously and improves how customers are treated moving forward.
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Anonymous
1 reviews | Active since Jan 2020
12 Apr 2026, 06:55
Cake Zone Nkomo Village
I’m extremely disappointed with the service at this cake zone. My mother visited yesterday 11 April to buy a cake. While she was simply checking the expiry date, she picked up a cake to read the label something any customer would reasonably do before purchasing food. A young boy who is part of stuff member then told her she was “not allowed to touch the cake,” which is completely unacceptable and disrespectful especially the manner he used to communicate. Because of this treatment, she felt uncomfortable and left without buying the cake. This is especially upsetting because I’ve been a loyal customer for a long time and have always supported this Cake Zone. Customers deserve to be treated with basic respect and courtesy. If there are store policies, they should be communicated politely not in a way that makes people feel unwelcome. I hope management takes this seriously and improves how customers are treated moving forward.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 00:05
Cake Zone
I've purchased before in store and their goods are amazing, however i had a bit of a struggle with purchasing online,but they did communicate with me and I got my order and once again they absolutely did not dissapoint. I love how fresh,mosit and soft their cakes are,not too sweet,not too creamy, and its all for good prices. Will definitely buy again.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 00:05
Cake Zone
I've purchased before in store and their goods are amazing, however i had a bit of a struggle with purchasing online,but they did communicate with me and I got my order and once again they absolutely did not dissapoint. I love how fresh,mosit and soft their cakes are,not too sweet,not too creamy, and its all for good prices. Will definitely buy again.
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 15:51
Tsakane Mall Cake Zone
Tsakane mall cake zone business ethics are really horrible, their displayed prices change on a whim, they don't have refund policy but they will never tell you when you place an oder for their cakes. Really disappointed with their service. Just because they are serving us in the township doesn't mean their business ethics should be unfair.
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 15:51
Tsakane Mall Cake Zone
Tsakane mall cake zone business ethics are really horrible, their displayed prices change on a whim, they don't have refund policy but they will never tell you when you place an oder for their cakes. Really disappointed with their service. Just because they are serving us in the township doesn't mean their business ethics should be unfair.
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