Cake Zone Nkomo Village

I’m extremely disappointed with the service at this cake zone. My mother visited yesterday 11 April to buy a cake. While she was simply checking the expiry date, she picked up a cake to read the label something any customer would reasonably do before purchasing food. A young boy who is part of stuff member then told her she was “not allowed to touch the cake,” which is completely unacceptable and disrespectful especially the manner he used to communicate. Because of this treatment, she felt uncomfortable and left without buying the cake. This is especially upsetting because I’ve been a loyal customer for a long time and have always supported this Cake Zone. Customers deserve to be treated with basic respect and courtesy. If there are store policies, they should be communicated politely not in a way that makes people feel unwelcome. I hope management takes this seriously and improves how customers are treated moving forward.