EM
eva M
Active since Aug 2014
5
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0
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5 reviews2 months ago
Cake Zone Nkomo Village
I’m extremely disappointed with the service at this cake zone. My mother visited yesterday 11 April to buy a cake. While she was simply checking the expiry date, she picked up a cake to read the label something any customer would reasonably do before purchasing food. A young boy who is part of stuff member then told her she was “not allowed to touch the cake,” which is completely unacceptable and disrespectful especially the manner he used to communicate. Because of this treatment, she felt uncomfortable and left without buying the cake. This is especially upsetting because I’ve been a loyal customer for a long time and have always supported this Cake Zone. Customers deserve to be treated with basic respect and courtesy. If there are store policies, they should be communicated politely not in a way that makes people feel unwelcome. I hope management takes this seriously and improves how customers are treated moving forward.
0 replies
60 months ago
Bad customer service.
Wow... I've never heard someone that speaks with so much disrespect just because they got hired at Scorpion Legal Services, doesn't Scorpion teach its employees how to talk to people a simple thing customer service. My dad asked me to call Mr Shika from Pretoria offices to get clarity on the advise he had given to my dad, I called their offices and I was assisted by a lovely professional lady who transferred me to this so called Mr Shika who was rude to the core!, he didn't even give me a chance to explain the reason for my call, he just heard me saying my dad gave me ur number, he started attacking me telling me how much I don't even have a policy with Scorpion, I'm so thankful I don't have that policy with you and I'd never look your way, Mr Shika you must go to school and teach yourself the basics of client services. I understand rules are there for a reason but no rule gives you the right to talk to me the way you did, you had no right at all!!
1 reply
63 months ago
MTN INCOMPETENT AND USELESS WITH SORTING OUT ITS MESS.
I BOUGHT A LAPTOP HP THAT WAS DELIVERED TO ME 10TH OF FEBRUARY 2021, I AM BASED IN GAUTENG, 1ST WEEK OF MARCH, BRAND NEW HP LAPTOP NOT WORKING ERROR MSGE, NO HARD DRIVE... I CALLED THE NUMBER ON THE OUTSIDE BOX (FIRST TECH KZN) I EXPLAINED TO THEM I NEED A NEW LAPTOP I DO NOT FEEL COMFORTABLE PAYING FOR SOMETHING THAT IS STARTING TO GIVE ME PROBLEMS WITHIN THE 1ST MONTH, THE GUY WHO ASSISTED ME SAID ITS NOT GOING TO BE A PROBLEM BECAUSE ITS STILL WITHIN 30 DAYS, HP WILL CHANGE IT, FRIDAY THE 12TH MARCH THE PRODUCT WAS COLLECTED FROM ME, THIS MORNING THE 15TH OF MARCH NOELEN CALLED AND ADVISED HP HAS DECLINED THE EXCHANGE REQUEST BECAUSE MTN USED AN INCORRECT PRODUCT ID NUMBER, SO THEY NEEDED THE INVOICE TO BE AMENDED BY MTN, I'VE BEEN BUSY THE ENTIRE DAY TRYING TO SORT OUT MTN'S INCOMPETENCE, THE RETENTIONS DEPARTMENT THAT I KEEP HOLDING ON FOR ALMOST 2 HOURS IS USELESS AND PATHETIC, I KEEP TELLING THEM I NEED SOMEONE TO AMEND THE PRODUCT ID ON THE INVOICE URGENTLY AND ALL I KEEP GETTING FROM THEM IS WE WILL SEND AN EMAIL TO COURIER COMPANY AND MY CONSULTANT KGOMOTSO, I KEEP REQUESTING MY CONSULTANT CONTACT DETAILS, THEY REFUSE TO GIVE ME. AS I WRITE THIS I MIGHT LOSE THE CHANCE OF GETTING HP TO REPLACE MY UNIT BECAUSE THIS RIDICULOUS COMPANY MTN SA DOESN'T UNDERSTAND THE MEANING OF URGENCY, WHY THEY PUT A STANDARDIZED PRODUCT ID NUMBER ON THE INVOICE I DON'T KNOW. I KEEP GOING FROM PILLAR TO POST, I'M REALLY TIRED, I HAD MULTIPLE OTHER COMPANIES THAT I COULD HAVE OPTED TO TAKE A CONTRACT WITH BUT I CHOSE YOU, WHICH I DIDN'T KNOW WILL CAUSE ME SO MUCH STRESS, HOW DO YOU EXPECT ME TO PAY 36 MONTHS FOR A LAPTOP THAT ALREADY SAYS NO HARD DRIVE WITHIN A MONTH, I NEED A NEW LAPTOP, I'M REALLY NOT IMPRESSED, I'M VERY ANGRY ALL I WANT IS A NEW LAPTOP, MTN MUST FIX ITS MESS AND GIVE ME A NEW LAPTOP.
0 replies
70 months ago
INCOMPETENT CARETAKER WHO DOESNT KNOW MEANING OF CUSTOMER CARE.
My agent Rose has been very helpful & polite from day one and its because of her I decided to take the unit. Now the problem start and it is called Godfrey... a useless caretaker... who cannot do a simple task... assist us with dstv explorer connectivity... even today we cant watch tv, worse his a pathetic lier, he kept saying ppl are coming...they are on their way... we waited and waited even today tv dololo... I'm even thinking of moving out... I had to deal with a unit that had broken tiles and I was promised they will be fixed judging from the useless caretakers attitude the tiles will never be fixed, because he cannot do a simple thing ensure a customer can see tv... is it really that hard. This golf park has turned into THE WORST PARK.
13 replies
94 months ago
SAD CAPITEC BANK CLIENT (UNKNOWN DEBIT ORDERS).
Dear Capitec bank The first time i saw your advert on generations i was very excited and at the time i didn't even have a bank account, so i went ahead and got one through you guys, i later worked at 5 different places and i have been receiving my salaries through you guys on my savings account. I was so in love with Capitec, i even got my dad to cancel his Nedbank account and join you, my mom cancelled her FNB account and joined you, my uncles, my siblings, my cousins everyone i know, i recruited them to Capitec. Today i have to go back to them and inform them how you keep allowing thief's to take my money that i work hard for. AATRADING , RE TRADE RE, DRE DRECON i have disputed these debit order more than three times and every-time i dispute i'm told they will not debit again, i need Capitec to stop this from happening and these thief's know very well that most Capitec client do not get notifications of less than R100 that gets deducted from savings account, hence they debit R99.99 R98.00 i only started picking these people up after changing my notifications. what i want to know from Capitec is, is it really that hard to ensure these people stop bothering my account, is it that hard to ensure they never debit again from my account, i do not know them, is it that difficult to stop them? if so please advise so i can get a new bank account with a different institute which will assist with services of ensuring unknown debit orders gets completely stopped and blocked. Hope to hear from you soon. Regards Sad Capitec Client.
2 replies
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1 Star
4 (80%)