Total lack of support from Britbox

For anyone considering using Britbox, consider it carefully. Whilst they do have some very good up to date content there is a lot of very old content that the younger member of a family may not appreciate. But that is not their main problem. Their support is not existent. I use 4 other streaming services besides Britbox and do not experience a single problem with any of them. But with Britbox I suffer constant drop out (buffering) problems. Two days ago, my wife was watching an episode of a series and up came one their common messages "Sorry we cannot connect to the service now, please try again later". Constantly the dreaded blue rotating circle appears, and the service stops dead. After multiple emails to their "support" desk and a stinking response to a request for feedback on their service (which they did not respond to), nothing has improved, but rater got worse.