BETWAY Funds disappearing

I am very disappointed in Betway. I played a slip last night, which won. When I logged on this morning to withdraw, my account access was denied. I then called for my account to be fixed, and they told me that I withdrew and put on a cool off period on my account in the early hours in the morning. This was *****, evidently. Im sure they can trace whic bank acount it was deposited into or which ATM it was withdrew from. The case is closed and they cant help me, according to the phone call this morning, which is unfair