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PALESA M
Active since Aug 2024
2
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2 reviews2 weeks ago
BETWAY Funds disappearing
I am very disappointed in Betway. I played a slip last night, which won. When I logged on this morning to withdraw, my account access was denied. I then called for my account to be fixed, and they told me that I withdrew and put on a cool off period on my account in the early hours in the morning. This was *****, evidently. Im sure they can trace whic bank acount it was deposited into or which ATM it was withdrew from. The case is closed and they cant help me, according to the phone call this morning, which is unfair
3 replies
22 months ago
*********** Refunds Department
I have been struggling to get my Refund from the Institution since April 2024. I sent all the necessary documentation but still have not received my money even though their policy states that refunds are processed in 30 working days. I have sent countless emails to their refunds department and once received a call from a rude lady who insisted that they processed it even though I have not received the money 3 months later. The lack of patience and rudeness of the call centre staff is another area of concern.
1 reply
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1 Star
2 (100%)